Quick answers
- Where is Franciscan Woods?
- 19525 W North Ave, Brookfield, WI 53045, in Waukesha County, Wisconsin.
- What is the phone number of Franciscan Woods?
- (262) 785-1114, as listed by Medicare (CMS).
- What is the Medicare star rating of Franciscan Woods?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Franciscan Woods been fined?
- Medicare lists 2 fines totaling $202,745 and 2 payment denials.
- What did inspectors find at Franciscan Woods?
- In its last three inspection cycles (October 5, 2023 to July 23, 2026), Medicare lists 54 health citations; the most serious was level G. 6 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 5, 2023 to July 23, 2026), Franciscan Woods had 54 health citations; the most serious was level G (actual harm to residents). 6 of them were level G or higher (actual harm or immediate jeopardy). It was fined $202,745 in total (2 fines, the latest on December 22, 2025) and had 2 Medicare payment denials. Nurse staffing is 3.84 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 9, 2026 — 21 health citations
Inspections in this cycle: December 3, 2025 (complaint investigation); December 22, 2025 (complaint investigation); April 9, 2026 (standard health inspection); July 23, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 19 less serious citations (levels A to F)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0881 Level F
“Implement a program that monitors antibiotic use.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0887 Level D
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
Previous cycle: November 14, 2024 — 25 health citations
Inspections in this cycle: November 14, 2024 (complaint investigation); November 14, 2024 (standard health inspection); December 23, 2024 (complaint investigation); January 14, 2025 (complaint investigation); February 11, 2025 (complaint investigation); March 20, 2025 (complaint investigation); May 6, 2025 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0693 Level G
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 21 less serious citations (levels A to F)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0732 Level C
“Post nurse staffing information every day.”
Earlier cycle: October 5, 2023 — 8 health citations
Inspections in this cycle: October 5, 2023 (complaint investigation); October 5, 2023 (standard health inspection); April 5, 2024 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0607 Level C
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0321 Level F
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0364 Level F
“Install properly constructed windows in hallway walls or doors.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0511 Level F
“Have properly installed electrical wiring and gas equipment.”
K0751 Level F
“Have restrictions on the use of flammable curtains.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
E0013 Level D
“Develop Emergency Preparedness policies and procedures.”
E0015 Level D
“Address subsistence needs for staff and patients.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0925 Level D
“Ensure that sources of ignition are removed from patients receiving respiratory therapy.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Fines and payment denials
Total fines over about the last three years: $202,745 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| December 22, 2025 | Fine | $81,840 |
| February 11, 2025 | Fine | $120,905 |
| February 11, 2025 | Payment denial | from March 13, 2025, 97 days |
| November 14, 2024 | Payment denial | from December 14, 2024, 31 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.94 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.95 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 1.95 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 3.84 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.16 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.42 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 86.8% | 46.7% | 45.3% |
| RN turnover (per year) | 64.3% | 40.1% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 12 nursing homes: Ascension Living.
Legal business name: Wheaton Franciscan Healthcare Terrace at St. Francis, Inc..
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Ascension Health Senior Care | Direct owner | 100% | July 1, 2014 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 110 |
| Average residents per day | 50.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Ascension Living |
| Legal business name | Wheaton Franciscan Healthcare Terrace at St. Francis, Inc. |
| First approved by Medicare/Medicaid | 1993-12-30 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 19525 W North Ave, Brookfield, WI 53045 |
| County | Waukesha County |
| State | Wisconsin |
| Phone | (262) 785‑1114 |
| CMS Certification Number | 525528 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Complete Care at Care Age0.7 mi · Brookfield, WI · 1 of 5 stars
- Aria of Brookfield1.9 mi · Brookfield, WI · 1 of 5 stars
- Congregational Home, Inc.3.7 mi · Brookfield, WI · 5 of 5 stars
- Aria of Waukesha4.0 mi · Waukesha, WI · 1 of 5 stars
- Lindengrove New Berlin6.1 mi · New Berlin, WI · 1 of 5 stars
Nearest hospital emergency rooms
- Waukesha Memorial Hospital5.5 mi · Waukesha, WI · Acute Care Hospital
- Froedtert Memorial Lutheran Hospital6.5 mi · Milwaukee, WI · Acute Care Hospital
- Childrens Hospital of Wisconsin7.0 mi · Milwaukee, WI · Children's Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13