Quick answers
- Where is Complete Care at Care Age?
- 1755 N. Barker Rd., Brookfield, WI 53045, in Waukesha County, Wisconsin.
- What is the phone number of Complete Care at Care Age?
- (262) 821-3939, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Care Age?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Care Age been fined?
- Medicare lists 2 fines totaling $61,388 and 1 payment denial.
- What did inspectors find at Complete Care at Care Age?
- In its last three inspection cycles (January 5, 2023 to December 3, 2025), Medicare lists 31 health citations; the most serious was level J. 5 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 5, 2023 to December 3, 2025), Complete Care at Care Age had 31 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 5 of them were level G or higher (actual harm or immediate jeopardy). It was fined $61,388 in total (2 fines, the latest on June 25, 2025) and had 1 Medicare payment denial. Nurse staffing is 4.14 hours per resident per day; the Wisconsin average is 4.25 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 25, 2025 — 12 health citations
Inspections in this cycle: June 25, 2025 (standard health inspection); December 3, 2025 (complaint investigation).
F0684 Level J
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 9 less serious citations (levels A to F)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
Previous cycle: March 20, 2024 — 10 health citations
Inspections in this cycle: March 20, 2024 (standard health inspection); January 16, 2025 (complaint investigation); June 25, 2025 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Earlier cycle: January 5, 2023 — 9 health citations
Inspections in this cycle: January 5, 2023 (standard health inspection); March 20, 2024 (complaint investigation); April 11, 2024 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0688 Level G
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0947 Level F
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (26)
E0006 Level F
“Conduct risk assessment and an All-Hazards approach.”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
K0343 Level F
“Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0927 Level E
“Have proper fire barriers, ventilation and signs for the transfilling of oxygen.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0346 Level F
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0361 Level E
“Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
Fines and payment denials
Total fines over about the last three years: $61,388 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 25, 2025 | Fine | $26,125 |
| June 25, 2025 | Fine | $35,263 |
| June 25, 2025 | Payment denial | from July 24, 2025, 2 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Wisconsin | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.62 | 0.98 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.94 | 0.65 | 0.86 |
| Nurse aide hours per resident per day | 2.58 | 2.61 | 2.35 |
| Total nurse staff hours per resident per day | 4.14 | 4.25 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.66 | 3.75 | 3.43 |
| RN hours per resident per day on the weekend | 0.27 | 0.66 | 0.48 |
| Nursing staff turnover (per year) | 69.9% | 46.7% | 45.3% |
| RN turnover (per year) | 64.7% | 40.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Legal business name: Care Age of Brookfield Care and Rehab Center LLC.
Owners and managers Medicare lists (9)
| Name | Role | Share | Since |
|---|---|---|---|
| PC Care Age Opco Holdco LLC | Direct owner | 100% | May 28, 2025 |
| PC Care Age Topco LLC | Indirect owner | — | May 28, 2025 |
| Peace Capital Holdings II LLC | Indirect owner | — | May 28, 2025 |
| SMS 2021 Trust | Indirect owner | — | May 28, 2025 |
| Des Capital LLC | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| JRK Investments LLC | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| Klugman, Jacob | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | May 28, 2025 |
| Sternbuch, Daniel | Indirect owner | NOT APPLICABLE | May 28, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 110 |
| Average residents per day | 73.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Complete Care |
| Legal business name | Care Age of Brookfield Care and Rehab Center LLC |
| First approved by Medicare/Medicaid | 1993-08-05 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1755 N. Barker Rd., Brookfield, WI 53045 |
| County | Waukesha County |
| State | Wisconsin |
| Phone | (262) 821‑3939 |
| CMS Certification Number | 525519 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Franciscan Woods0.7 mi · Brookfield, WI · 1 of 5 stars
- Aria of Brookfield1.8 mi · Brookfield, WI · 1 of 5 stars
- Aria of Waukesha3.4 mi · Waukesha, WI · 1 of 5 stars
- Congregational Home, Inc.4.3 mi · Brookfield, WI · 5 of 5 stars
- Lindengrove Waukesha5.8 mi · Waukesha, WI · 1 of 5 stars
Nearest hospital emergency rooms
- Waukesha Memorial Hospital4.9 mi · Waukesha, WI · Acute Care Hospital
- Froedtert Memorial Lutheran Hospital6.9 mi · Milwaukee, WI · Acute Care Hospital
- Froedtert Community Hospital7.2 mi · New Berlin, WI · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13