Quick answers
- Where is St. Ann's Community?
- 920 Cherry Ridge Boulevard, Webster, NY 14580, in Monroe County, New York.
- What is the phone number of St. Ann's Community?
- (585) 697-6800, as listed by Medicare (CMS).
- What is the Medicare star rating of St. Ann's Community?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has St. Ann's Community been fined?
- Medicare lists no fines for St. Ann's Community.
- What did inspectors find at St. Ann's Community?
- In its last three inspection cycles (August 29, 2022 to September 10, 2025), Medicare lists 10 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 29, 2022 to September 10, 2025), St. Ann's Community had 10 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 10, 2025 — 2 health citations
Inspections in this cycle: September 10, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0811 Level D
“Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.”
Previous cycle: May 8, 2024 — 4 health citations
Inspections in this cycle: May 8, 2024 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Earlier cycle: August 29, 2022 — 4 health citations
Inspections in this cycle: August 29, 2022 (standard health inspection); May 8, 2024 (complaint investigation).
Show 4 citations (levels A to F, no actual harm)
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0225 Level D
“Have stairways and smokeproof enclosures used as exits that meet safety requirements.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0901 Level C
“Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0531 Level E
“Have elevators that firefighters can control in the event of a fire.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 72 |
| Average residents per day | 69.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | St Anns Nursing Home Company, Inc |
| First approved by Medicare/Medicaid | 1992-03-20 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 920 Cherry Ridge Boulevard, Webster, NY 14580 |
| County | Monroe County |
| State | New York |
| Phone | (585) 697‑6800 |
| CMS Certification Number | 335730 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Maplewood Nursing Home Inc1.8 mi · Webster, NY · 5 of 5 stars
- Penfield Place5.5 mi · Penfield, NY · 5 of 5 stars
- Blossom Health Care Center Inc.5.6 mi · Rochester, NY · 1 of 5 stars
- St. Ann's Community5.8 mi · Rochester, NY · 4 of 5 stars
- The Pearl Nursing Center of Rochester5.9 mi · Rochester, NY · 1 of 5 stars
Nearest hospital emergency rooms
- Rochester General Hospital5.9 mi · Rochester, NY · Acute Care Hospital
- Highland Hospital8.6 mi · Rochester, NY · Acute Care Hospital
- Rochester Psychiatric Center9.4 mi · Rochester, NY · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13