Quick answers
- Where is St. Ann's Community?
- 1500 Portland Avenue, Rochester, NY 14621, in Monroe County, New York.
- What is the phone number of St. Ann's Community?
- (585) 697-6000, as listed by Medicare (CMS).
- What is the Medicare star rating of St. Ann's Community?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has St. Ann's Community been fined?
- Medicare lists 1 fine totaling $51,301.
- What did inspectors find at St. Ann's Community?
- In its last three inspection cycles (January 7, 2020 to January 7, 2025), Medicare lists 13 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 7, 2020 to January 7, 2025), St. Ann's Community had 13 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $51,301 in total (1 fine, the latest on January 7, 2025). Nurse staffing is 4.07 hours per resident per day; the New York average is 3.69 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 16, 2024 — 3 health citations
Inspections in this cycle: April 16, 2024 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: September 22, 2022 — 5 health citations
Inspections in this cycle: September 22, 2022 (standard health inspection); January 7, 2025 (complaint investigation).
F0686 Level G
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0836 Level D
“Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.”
Earlier cycle: January 7, 2020 — 5 health citations
Inspections in this cycle: January 7, 2020 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0610 Level D
“Respond appropriately to all alleged violations.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (15)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0345 Level E
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $51,301 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 7, 2025 | Fine | $51,301 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New York | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.48 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 2.48 | 2.20 | 2.35 |
| Total nurse staff hours per resident per day | 4.07 | 3.69 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.67 | 3.20 | 3.43 |
| RN hours per resident per day on the weekend | 0.21 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 38.3% | 40.3% | 45.3% |
| RN turnover (per year) | 24.4% | 39.6% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 470 |
| Average residents per day | 361.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – other |
| Legal business name | St Anns Home for the Aged |
| First approved by Medicare/Medicaid | 1967-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1500 Portland Avenue, Rochester, NY 14621 |
| County | Monroe County |
| State | New York |
| Phone | (585) 697‑6000 |
| CMS Certification Number | 335081 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Pearl Nursing Center of Rochester0.2 mi · Rochester, NY · 1 of 5 stars
- The Brook at High Falls Nursing Home and Rehabilit1.7 mi · Rochester, NY · 2 of 5 stars
- Lilac Manor Rehabilitation and Nursing Center2.7 mi · Rochester, NY · 1 of 5 stars
- Kirkhaven2.9 mi · Rochester, NY · 1 of 5 stars
- Blossom Health Care Center Inc.3.6 mi · Rochester, NY · 1 of 5 stars
Nearest hospital emergency rooms
- Rochester General Hospital0.2 mi · Rochester, NY · Acute Care Hospital
- Highland Hospital4.2 mi · Rochester, NY · Acute Care Hospital
- Rochester Psychiatric Center5.0 mi · Rochester, NY · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13