Quick answers
- Where is Heritage Park Nursing Center?
- 275 Garnet Way, Upland, CA 91786, in San Bernardino County, California.
- What is the phone number of Heritage Park Nursing Center?
- (909) 949-4887, as listed by Medicare (CMS).
- What is the Medicare star rating of Heritage Park Nursing Center?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Heritage Park Nursing Center been fined?
- Medicare lists no fines for Heritage Park Nursing Center.
- What did inspectors find at Heritage Park Nursing Center?
- In its last three inspection cycles (November 4, 2022 to May 13, 2026), Medicare lists 21 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 4, 2022 to May 13, 2026), Heritage Park Nursing Center had 21 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.78 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 19, 2025 — 4 health citations
Inspections in this cycle: June 19, 2025 (standard health inspection); May 13, 2026 (complaint investigation).
Show 4 citations (levels A to F, no actual harm)
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: May 16, 2024 — 4 health citations
Inspections in this cycle: May 16, 2024 (standard health inspection); April 17, 2025 (complaint investigation); May 23, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 3 less serious citations (levels A to F)
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
Earlier cycle: November 4, 2022 — 13 health citations
Inspections in this cycle: November 4, 2022 (standard health inspection); January 26, 2024 (complaint investigation); February 10, 2024 (complaint investigation); February 27, 2024 (complaint investigation); April 8, 2024 (complaint investigation).
Show 13 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0888 Level D
“Ensure staff are vaccinated for COVID-19”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (28)
E0007 Level F
“Address patient/client population and determine types of services needed.”
E0041 Level F
“Implement emergency and standby power systems.”
K0912 Level F
“Have power receptacles that are properly grounded.”
K0161 Level E
“Use approved construction type or materials.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
E0004 Level C
“Develop and maintain an Emergency Preparedness Program (EP).”
E0006 Level C
“Conduct risk assessment and an All-Hazards approach.”
E0039 Level C
“Conduct testing and exercise requirements.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
E0006 Level D
“Conduct risk assessment and an All-Hazards approach.”
E0009 Level D
“Include a process for Emergency Preparedness collaboration.”
E0015 Level D
“Address subsistence needs for staff and patients.”
E0037 Level D
“Establish staff and initial training requirements.”
E0039 Level D
“Conduct testing and exercise requirements.”
E0041 Level D
“Implement emergency and standby power systems.”
K0161 Level D
“Use approved construction type or materials.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
E0015 Level D
“Address subsistence needs for staff and patients.”
E0037 Level D
“Establish staff and initial training requirements.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0343 Level D
“Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.41 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.23 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.14 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.78 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.27 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.23 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 38.3% | 36.6% | 45.3% |
| RN turnover (per year) | 0.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 27 nursing homes: Generations Healthcare.
Legal business name: GHC of Upland SNF, LLC.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 70 |
| Average residents per day | 67 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Generations Healthcare |
| Legal business name | GHC of Upland SNF, LLC |
| First approved by Medicare/Medicaid | 1992-07-10 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 275 Garnet Way, Upland, CA 91786 |
| County | San Bernardino County |
| State | California |
| Phone | (909) 949‑4887 |
| CMS Certification Number | 555514 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Upland Rehabilitation and Care Center0.6 mi · Upland, CA · 5 of 5 stars
- Villa Mesa Care Center0.7 mi · Upland, CA · 4 of 5 stars
- Ontario Grove Healthcare & Wellness Centre, LP1.0 mi · Ontario, CA · 4 of 5 stars
- Las Colinas Post Acute1.2 mi · Ontario, CA · 2 of 5 stars
- Community Extended Care Hospital of Montclair2.6 mi · Montclair, CA · 5 of 5 stars
Nearest hospital emergency rooms
- San Antonio Regional Hospital0.8 mi · Upland, CA · Acute Care Hospital
- Montclair Hospital Medical Center2.9 mi · Montclair, CA · Acute Care Hospital
- Chino Valley Medical Center5.3 mi · Chino, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13