Quick answers
- Where is Willard Care Center?
- 400 West Walnut Lane, Willard, MO 65781, in Greene County, Missouri.
- What is the phone number of Willard Care Center?
- (417) 742-3593, as listed by Medicare (CMS).
- What is the Medicare star rating of Willard Care Center?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Willard Care Center been fined?
- Medicare lists no fines for Willard Care Center.
- What did inspectors find at Willard Care Center?
- In its last three inspection cycles (March 10, 2020 to April 10, 2026), Medicare lists 33 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 10, 2020 to April 10, 2026), Willard Care Center had 33 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 2.95 hours per resident per day; the Missouri average is 3.40 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 10, 2026 — 15 health citations
Inspections in this cycle: October 31, 2025 (complaint investigation); November 14, 2025 (complaint investigation); April 10, 2026 (standard health inspection).
Show 15 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level E
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0678 Level D
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0691 Level D
“Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0909 Level D
“Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Previous cycle: May 21, 2024 — 10 health citations
Inspections in this cycle: May 21, 2024 (standard health inspection); December 20, 2024 (complaint investigation); February 14, 2025 (complaint investigation); March 26, 2025 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0679 Level E
“Provide activities to meet all resident's needs.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
Earlier cycle: March 10, 2020 — 8 health citations
Inspections in this cycle: March 10, 2020 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0640 Level E
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0161 Level E
“Use approved construction type or materials.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Missouri | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.52 | 0.46 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.21 | 0.68 | 0.86 |
| Nurse aide hours per resident per day | 2.22 | 2.26 | 2.35 |
| Total nurse staff hours per resident per day | 2.95 | 3.40 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.34 | 2.96 | 3.43 |
| RN hours per resident per day on the weekend | 0.43 | 0.32 | 0.48 |
| Nursing staff turnover (per year) | 69.8% | 56.9% | 45.3% |
| RN turnover (per year) | 33.3% | 50.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 55 nursing homes: James & Judy Lincoln.
Legal business name: N & R of Willard LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Lincoln, James | Direct owner | 50% | November 1, 2013 |
| Lincoln, Judy | Direct owner | 50% | November 1, 2013 |
| LTC Management Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | November 1, 2013 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 66 |
| Average residents per day | 54.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | James & Judy Lincoln |
| Legal business name | N & R of Willard LLC |
| First approved by Medicare/Medicaid | 1991-06-06 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 400 West Walnut Lane, Willard, MO 65781 |
| County | Greene County |
| State | Missouri |
| Phone | (417) 742‑3593 |
| CMS Certification Number | 265455 |
| Name in Medicare records | WILLARD CARE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Ash Grove Healthcare Facility7.0 mi · Ash Grove, MO · 3 of 5 stars
- Springfield Skilled Care Center8.3 mi · Springfield, MO · 1 of 5 stars
- Brookhaven Nursing & Rehab8.3 mi · Springfield, MO · 3 of 5 stars
- Wilson's Creek Nursing & Rehab8.4 mi · Springfield, MO · 5 of 5 stars
- Maranatha Village, Inc8.9 mi · Springfield, MO · 3 of 5 stars
Nearest hospital emergency rooms
- Lakeland Behavioral Health System10 mi · Springfield, MO · Psychiatric Hospital
- Mercy Hospital Springfield13 mi · Springfield, MO · Acute Care Hospital
- Cox Medical Centers14 mi · Springfield, MO · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13