Quick answers
- Where is Westwood Post Acute?
- 1601 Petersen Avenue, San Jose, CA 95129, in Santa Clara County, California.
- What is the phone number of Westwood Post Acute?
- (408) 253-7502, as listed by Medicare (CMS).
- What is the Medicare star rating of Westwood Post Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Westwood Post Acute been fined?
- Medicare lists 2 fines totaling $31,936.
- What did inspectors find at Westwood Post Acute?
- In its last three inspection cycles (April 26, 2021 to August 20, 2026), Medicare lists 92 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 26, 2021 to August 20, 2026), Westwood Post Acute had 92 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $31,936 in total (2 fines, the latest on March 26, 2026). Nurse staffing is 4.55 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 18, 2025 — 32 health citations
Inspections in this cycle: April 18, 2025 (standard health inspection); March 26, 2026 (complaint investigation); April 21, 2026 (complaint investigation); April 22, 2026 (complaint investigation); May 8, 2026 (complaint investigation); May 14, 2026 (complaint investigation); May 15, 2026 (complaint investigation); May 19, 2026 (complaint investigation); May 29, 2026 (complaint investigation); June 10, 2026 (complaint investigation); July 29, 2026 (complaint investigation); August 20, 2026 (complaint investigation).
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0684 Level G
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 30 less serious citations (levels A to F)
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0732 Level E
“Post nurse staffing information every day.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0809 Level E
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0687 Level D
“Provide appropriate foot care.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
Previous cycle: November 21, 2023 — 36 health citations
Inspections in this cycle: November 21, 2023 (standard health inspection); December 23, 2024 (complaint investigation); January 21, 2025 (complaint investigation); April 18, 2025 (complaint investigation); July 9, 2025 (complaint investigation); August 19, 2025 (complaint investigation).
Show 36 citations (levels A to F, no actual harm)
F0700 Level F
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0800 Level F
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0802 Level F
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0813 Level F
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0908 Level F
“Keep all essential equipment working safely.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0826 Level D
“Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0624 Level D
“Prepare residents for a safe transfer or discharge from the nursing home.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
Earlier cycle: April 26, 2021 — 24 health citations
Inspections in this cycle: April 26, 2021 (standard health inspection); October 16, 2023 (complaint investigation); October 27, 2023 (complaint investigation); November 6, 2023 (complaint investigation); November 21, 2023 (complaint investigation); January 31, 2024 (complaint investigation); February 27, 2024 (complaint investigation); April 29, 2024 (complaint investigation); May 13, 2024 (complaint investigation); June 11, 2024 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0761 Level F
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0802 Level E
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
2 more citations of lower seriousness are not listed here. See all of them on Medicare Care Compare.
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (23)
E0041 Level F
“Implement emergency and standby power systems.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level D
“Use approved construction type or materials.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
E0041 Level E
“Implement emergency and standby power systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0161 Level D
“Use approved construction type or materials.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $31,936 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 26, 2026 | Fine | $13,065 |
| March 26, 2026 | Fine | $18,871 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.86 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.25 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.44 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.55 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.26 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.75 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 47.1% | 36.6% | 45.3% |
| RN turnover (per year) | 58.9% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 32 nursing homes: Links Healthcare Group.
Legal business name: Glacier Bay Holdings LLC.
Owners and managers Medicare lists (7)
| Name | Role | Share | Since |
|---|---|---|---|
| Morales, James | Direct owner | 24% | October 7, 2019 |
| Morales, Judith | Direct owner | 24% | October 7, 2019 |
| Clawson, Scott | Indirect owner | NOT APPLICABLE | October 7, 2019 |
| Earl, Steven | Indirect owner | NOT APPLICABLE | October 7, 2019 |
| Sanofsky, Jack | Indirect owner | NOT APPLICABLE | October 7, 2019 |
| Links Healthcare Group LLC | Management company (operational or managerial control) | NOT APPLICABLE | October 7, 2019 |
| Links Support Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | October 7, 2019 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 258 |
| Average residents per day | 248.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Links Healthcare Group |
| Legal business name | Glacier Bay Holdings LLC |
| First approved by Medicare/Medicaid | 1978-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1601 Petersen Avenue, San Jose, CA 95129 |
| County | Santa Clara County |
| State | California |
| Phone | (408) 253‑7502 |
| CMS Certification Number | 055750 |
| Name in Medicare records | WESTWOOD POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Childrens HC Org No Ca Saratoga Pediatric Subacute1.6 mi · Saratoga, CA · 5 of 5 stars
- Creekside Post-Acute2.2 mi · San Jose, CA · 3 of 5 stars
- Baywood Post Acute2.3 mi · Campbell, CA · 4 of 5 stars
- Courtyard Care Center2.5 mi · San Jose, CA · 3 of 5 stars
- A Grace Sub Acute & Skilled Care2.8 mi · San Jose, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Kaiser Foundation Hospital-Santa Clara3.8 mi · Santa Clara, CA · Acute Care Hospital
- Kaiser Permanente Psychiatric Health Facility-Sant3.8 mi · Santa Clara, CA · Psychiatric Hospital
- Santa Clara Valley Medical Center4.0 mi · San Jose, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13