Quick answers
- Where is Creekside Post-Acute?
- 3580 Payne Avenue, San Jose, CA 95117, in Santa Clara County, California.
- What is the phone number of Creekside Post-Acute?
- (408) 248-7100, as listed by Medicare (CMS).
- What is the Medicare star rating of Creekside Post-Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Creekside Post-Acute been fined?
- Medicare lists 1 fine totaling $20,248.
- What did inspectors find at Creekside Post-Acute?
- In its last three inspection cycles (January 10, 2022 to July 24, 2026), Medicare lists 39 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 10, 2022 to July 24, 2026), Creekside Post-Acute had 39 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $20,248 in total (1 fine, the latest on July 18, 2024). Nurse staffing is 4.17 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 24, 2026 — 9 health citations
Inspections in this cycle: July 24, 2026 (standard health inspection).
Show 9 citations (levels A to F, no actual harm)
F0605 Level E
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: December 5, 2024 — 10 health citations
Inspections in this cycle: November 8, 2024 (complaint investigation); December 5, 2024 (standard health inspection); April 15, 2025 (complaint investigation); June 10, 2025 (complaint investigation); September 23, 2025 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0640 Level F
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0678 Level D
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
Earlier cycle: January 10, 2022 — 20 health citations
Inspections in this cycle: January 10, 2022 (standard health inspection); February 22, 2024 (complaint investigation); February 23, 2024 (complaint investigation); July 18, 2024 (complaint investigation); August 9, 2024 (complaint investigation); August 30, 2024 (complaint investigation); September 6, 2024 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 19 less serious citations (levels A to F)
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (40)
K0293 Level F
“Have properly located and lighted "Exit" signs.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0926 Level F
“Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
E0024 Level C
“Establish policies and procedures for volunteers.”
E0026 Level C
“Establish roles under a Waiver declared by secretary.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0211 Level F
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0344 Level F
“Have an alternate power supply for its alarm system.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
K0161 Level D
“Use approved construction type or materials.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0711 Level D
“Provide a written emergency evacuation plan.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0271 Level D
“Have exits that are accessible at all times.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
Fines and payment denials
Total fines over about the last three years: $20,248 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| July 18, 2024 | Fine | $20,248 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.52 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.12 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.54 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.17 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.88 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.38 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 32.6% | 36.6% | 45.3% |
| RN turnover (per year) | 69.2% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 32 nursing homes: Links Healthcare Group.
Legal business name: Newport Beach Holdings LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Links Healthcare Group LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 1, 2022 |
| Links Support Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 1, 2022 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 130 |
| Average residents per day | 123.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Links Healthcare Group |
| Legal business name | Newport Beach Holdings LLC |
| First approved by Medicare/Medicaid | 1968-03-12 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3580 Payne Avenue, San Jose, CA 95117 |
| County | Santa Clara County |
| State | California |
| Phone | (408) 248‑7100 |
| CMS Certification Number | 055884 |
| Name in Medicare records | CREEKSIDE POST-ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- A Grace Sub Acute & Skilled Care0.6 mi · San Jose, CA · 3 of 5 stars
- Baywood Post Acute1.2 mi · Campbell, CA · 4 of 5 stars
- Courtyard Care Center1.5 mi · San Jose, CA · 3 of 5 stars
- Empress Care Center, LLC1.6 mi · San Jose, CA · 4 of 5 stars
- White Blossom Care Center1.8 mi · San Jose, CA · 2 of 5 stars
Nearest hospital emergency rooms
- Santa Clara Valley Medical Center1.9 mi · San Jose, CA · Acute Care Hospital
- Kaiser Foundation Hospital-Santa Clara3.5 mi · Santa Clara, CA · Acute Care Hospital
- Kaiser Permanente Psychiatric Health Facility-Sant3.5 mi · Santa Clara, CA · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13