Quick answers
- Where is Westside Care Center?
- 349 Bidwell Street, Manchester, CT 06040, in Capitol County, Connecticut.
- What is the phone number of Westside Care Center?
- (860) 647-9191, as listed by Medicare (CMS).
- What is the Medicare star rating of Westside Care Center?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Westside Care Center been fined?
- Medicare lists no fines for Westside Care Center.
- What did inspectors find at Westside Care Center?
- In its last three inspection cycles (April 19, 2022 to June 22, 2026), Medicare lists 39 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 19, 2022 to June 22, 2026), Westside Care Center had 39 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.12 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 22, 2026 — 12 health citations
Inspections in this cycle: December 2, 2025 (complaint investigation); March 19, 2026 (complaint investigation); June 22, 2026 (standard health inspection).
Show 12 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
Previous cycle: November 6, 2024 — 20 health citations
Inspections in this cycle: November 6, 2024 (complaint investigation); November 6, 2024 (standard health inspection); November 26, 2024 (complaint investigation); February 20, 2025 (complaint investigation); June 16, 2025 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0603 Level E
“Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: April 19, 2022 — 7 health citations
Inspections in this cycle: April 19, 2022 (standard health inspection); December 14, 2023 (complaint investigation); March 5, 2024 (complaint investigation).
Show 7 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (38)
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0541 Level D
“Install properly constructed and protected linen or trash chutes.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0927 Level D
“Have proper fire barriers, ventilation and signs for the transfilling of oxygen.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
E0013 Level D
“Develop Emergency Preparedness policies and procedures.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0344 Level D
“Have an alternate power supply for its alarm system.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0914 Level D
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0927 Level D
“Have proper fire barriers, ventilation and signs for the transfilling of oxygen.”
E0020 Level F
“Establish policies and procedures including evacuation.”
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0700 Level F
“Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
E0013 Level E
“Develop Emergency Preparedness policies and procedures.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0291 Level E
“Install emergency lighting that can last at least 1 1/2 hours.”
K0311 Level E
“Have an enclosure around a vertical opening shaft.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0344 Level E
“Have an alternate power supply for its alarm system.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0500 Level E
“Meet other general requirements that are deficient.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.37 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.78 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 1.97 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.12 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.68 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.20 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 26.6% | 37.3% | 45.3% |
| RN turnover (per year) | 45.5% | 38.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 12 nursing homes: Icare Health Network.
Legal business name: Westside Care Center, LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Apex Advisors | Direct owner | 50% | December 1, 2003 |
| Executive Advisors, LLC | Direct owner | 50% | December 1, 2003 |
| Westside Care Center, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 134 |
| Average residents per day | 123.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Icare Health Network |
| Legal business name | Westside Care Center, LLC |
| First approved by Medicare/Medicaid | 1976-03-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 349 Bidwell Street, Manchester, CT 06040 |
| County | Capitol County |
| State | Connecticut |
| Phone | (860) 647‑9191 |
| CMS Certification Number | 075252 |
| Name in Medicare records | WESTSIDE CARE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Touchpoints at Manchester0.1 mi · Manchester, CT · 5 of 5 stars
- Manchester Rehabilitation and Healthcare Center0.8 mi · Manchester, CT · 4 of 5 stars
- Glastonbury Center for Health & Rehabilitation3.1 mi · Glastonbury, CT · 4 of 5 stars
- Civita Care Center at Salmon Brook4.3 mi · Glastonbury, CT · 1 of 5 stars
- Riverside Health & Rehabilitation Center5.2 mi · East Hartford, CT · 2 of 5 stars
Nearest hospital emergency rooms
- Manchester Memorial Hospital1.8 mi · Manchester, CT · Acute Care Hospital
- Hartford Hospital7.1 mi · Hartford, CT · Acute Care Hospital
- Connecticut Childrens Medical Center7.2 mi · Hartford, CT · Children's Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13