Quick answers
- Where is Touchpoints at Manchester?
- 333 Bidwell St, Manchester, CT 06040, in Capitol County, Connecticut.
- What is the phone number of Touchpoints at Manchester?
- (860) 533-3086, as listed by Medicare (CMS).
- What is the Medicare star rating of Touchpoints at Manchester?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Touchpoints at Manchester been fined?
- Medicare lists no fines for Touchpoints at Manchester.
- What did inspectors find at Touchpoints at Manchester?
- In its last three inspection cycles (June 30, 2021 to July 30, 2026), Medicare lists 31 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 30, 2021 to July 30, 2026), Touchpoints at Manchester had 31 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 2.96 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 13, 2025 — 5 health citations
Inspections in this cycle: August 13, 2025 (standard health inspection); July 30, 2026 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: July 25, 2023 — 22 health citations
Inspections in this cycle: July 25, 2023 (standard health inspection); February 28, 2025 (complaint investigation); June 20, 2025 (complaint investigation); August 13, 2025 (complaint investigation); September 2, 2025 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0565 Level D
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0908 Level D
“Keep all essential equipment working safely.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0943 Level D
“Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.”
Earlier cycle: June 30, 2021 — 4 health citations
Inspections in this cycle: June 30, 2021 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0711 Level F
“Provide a written emergency evacuation plan.”
K0541 Level E
“Install properly constructed and protected linen or trash chutes.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0541 Level E
“Install properly constructed and protected linen or trash chutes.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0351 Level D
“Install an approved automatic sprinkler system.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.45 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.70 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 1.81 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 2.96 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.61 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.33 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 18.4% | 37.3% | 45.3% |
| RN turnover (per year) | 21.4% | 38.0% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 12 nursing homes: Icare Health Network.
Legal business name: Bidwell Care Center, LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Bidwell Care Center, LLC | Direct owner | 100% | December 1, 2003 |
| Apex Advisors | Indirect owner | — | December 1, 2003 |
| Executive Advisors, LLC | Indirect owner | — | December 1, 2003 |
| Plaza Investment Trust | Indirect owner | — | December 1, 2003 |
| Bidwell Care Center, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2003 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 127 |
| Average residents per day | 119.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Icare Health Network |
| Legal business name | Bidwell Care Center, LLC |
| First approved by Medicare/Medicaid | 1988-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 333 Bidwell St, Manchester, CT 06040 |
| County | Capitol County |
| State | Connecticut |
| Phone | (860) 533‑3086 |
| CMS Certification Number | 075314 |
| Name in Medicare records | TOUCHPOINTS AT MANCHESTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Westside Care Center0.1 mi · Manchester, CT · 2 of 5 stars
- Manchester Rehabilitation and Healthcare Center0.8 mi · Manchester, CT · 4 of 5 stars
- Glastonbury Center for Health & Rehabilitation3.0 mi · Glastonbury, CT · 4 of 5 stars
- Civita Care Center at Salmon Brook4.2 mi · Glastonbury, CT · 1 of 5 stars
- Riverside Health & Rehabilitation Center5.1 mi · East Hartford, CT · 2 of 5 stars
Nearest hospital emergency rooms
- Manchester Memorial Hospital1.9 mi · Manchester, CT · Acute Care Hospital
- Hartford Hospital7.0 mi · Hartford, CT · Acute Care Hospital
- Connecticut Childrens Medical Center7.1 mi · Hartford, CT · Children's Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13