Quick answers
- Where is The Villas at Poway?
- 15615 Pomerado Rd, Poway, CA 92064, in San Diego County, California.
- What is the phone number of The Villas at Poway?
- (858) 613-4545, as listed by Medicare (CMS).
- What is the Medicare star rating of The Villas at Poway?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has The Villas at Poway been fined?
- Medicare lists 7 fines totaling $48,385.
- What did inspectors find at The Villas at Poway?
- In its last three inspection cycles (January 30, 2020 to May 22, 2025), Medicare lists 39 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 30, 2020 to May 22, 2025), The Villas at Poway had 39 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $48,385 in total (7 fines, the latest on October 21, 2024). Nurse staffing is 5.90 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 22, 2025 — 11 health citations
Inspections in this cycle: May 22, 2025 (standard health inspection).
Show 11 citations (levels A to F, no actual harm)
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0841 Level D
“Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: March 23, 2023 — 20 health citations
Inspections in this cycle: March 23, 2023 (standard health inspection); October 21, 2024 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 19 less serious citations (levels A to F)
F0803 Level F
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level F
“Dispose of garbage and refuse properly.”
F0908 Level F
“Keep all essential equipment working safely.”
F0925 Level F
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0557 Level E
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0882 Level D
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
Earlier cycle: January 30, 2020 — 8 health citations
Inspections in this cycle: January 30, 2020 (standard health inspection); December 28, 2023 (complaint investigation); February 6, 2024 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0800 Level D
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0803 Level D
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (22)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
E0004 Level C
“Develop and maintain an Emergency Preparedness Program (EP).”
E0029 Level C
“Develop a communication plan.”
E0032 Level C
“Provide primary/alternate means for communication.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0352 Level C
“Properly install and monitor supervisory attachments on automatic sprinkler systems.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0711 Level C
“Provide a written emergency evacuation plan.”
K0352 Level E
“Properly install and monitor supervisory attachments on automatic sprinkler systems.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0354 Level C
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0912 Level D
“Have power receptacles that are properly grounded.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $48,385 (7 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| October 21, 2024 | Fine | $16,790 |
| December 26, 2023 | Fine | $14,113 |
| November 13, 2023 | Fine | $4,196 |
| November 6, 2023 | Fine | $3,846 |
| October 30, 2023 | Fine | $3,496 |
| October 23, 2023 | Fine | $3,147 |
| October 17, 2023 | Fine | $2,797 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 2.09 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.02 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.79 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 5.90 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 5.13 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 1.60 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 7.9% | 36.6% | 45.3% |
| RN turnover (per year) | 13.5% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Palomar Health.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Palomar Health | Management company (operational or managerial control) | NOT APPLICABLE | June 24, 1966 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 129 |
| Average residents per day | 80.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | Government – hospital district |
| Legal business name | Palomar Health |
| First approved by Medicare/Medicaid | 1988-05-05 |
| Located inside a hospital | Yes |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 15615 Pomerado Rd, Poway, CA 92064 |
| County | San Diego County |
| State | California |
| Phone | (858) 613‑4545 |
| CMS Certification Number | 555301 |
| Name in Medicare records | THE VILLAS AT POWAY |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Poway Healthcare Center0.0 mi · Poway, CA · 4 of 5 stars
- Boulder Creek Post Acute0.6 mi · Poway, CA · 4 of 5 stars
- Carmel Mountain Rehabilitation & Healthcare Center1.3 mi · San Diego, CA · 3 of 5 stars
- Villa Rancho Bernardo Care Center1.8 mi · San Diego, CA · 5 of 5 stars
- Casa de las Campanas3.6 mi · San Diego, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Palomar Medical Center Poway0.1 mi · Poway, CA · Acute Care Hospital
- Palomar Health Downtown Campus8.9 mi · Escondido, CA · Acute Care Hospital
- Kaiser Foundation Hospital - San Marcos11 mi · San Marcos, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13