Quick answers
- Where is Poway Healthcare Center?
- 15632 Pomerado Road, Poway, CA 92064, in San Diego County, California.
- What is the phone number of Poway Healthcare Center?
- (858) 485-5153, as listed by Medicare (CMS).
- What is the Medicare star rating of Poway Healthcare Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Poway Healthcare Center been fined?
- Medicare lists no fines for Poway Healthcare Center.
- What did inspectors find at Poway Healthcare Center?
- In its last three inspection cycles (April 11, 2019 to August 28, 2025), Medicare lists 34 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 11, 2019 to August 28, 2025), Poway Healthcare Center had 34 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.00 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 8, 2025 — 3 health citations
Inspections in this cycle: May 8, 2025 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0700 Level E
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
Previous cycle: March 17, 2022 — 15 health citations
Inspections in this cycle: March 17, 2022 (standard health inspection); October 16, 2024 (complaint investigation); April 8, 2025 (complaint investigation); August 7, 2025 (complaint investigation); August 21, 2025 (complaint investigation); August 28, 2025 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0573 Level D
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: April 11, 2019 — 16 health citations
Inspections in this cycle: April 11, 2019 (standard health inspection); December 15, 2023 (complaint investigation); February 14, 2024 (complaint investigation); March 19, 2024 (complaint investigation); September 18, 2024 (complaint investigation).
Show 16 citations (levels A to F, no actual harm)
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0571 Level D
“Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0882 Level D
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0803 Level D
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0838 Level D
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (13)
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0161 Level D
“Use approved construction type or materials.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.54 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.10 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.36 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.00 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.66 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 43.9% | 36.6% | 45.3% |
| RN turnover (per year) | 43.8% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: Poplar Holdings LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Hudson River Opco LLC | Direct owner | 100% | November 5, 2021 |
| Bay Bridge Capital Partners, LLC | Indirect owner | — | November 5, 2021 |
| Providence Group, Inc. | Indirect owner | — | November 5, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 96.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | Poplar Holdings LLC |
| First approved by Medicare/Medicaid | 1981-08-14 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 15632 Pomerado Road, Poway, CA 92064 |
| County | San Diego County |
| State | California |
| Phone | (858) 485‑5153 |
| CMS Certification Number | 555136 |
| Name in Medicare records | POWAY HEALTHCARE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Villas at Poway0.0 mi · Poway, CA · 3 of 5 stars
- Boulder Creek Post Acute0.6 mi · Poway, CA · 4 of 5 stars
- Carmel Mountain Rehabilitation & Healthcare Center1.2 mi · San Diego, CA · 3 of 5 stars
- Villa Rancho Bernardo Care Center1.8 mi · San Diego, CA · 5 of 5 stars
- Casa de las Campanas3.7 mi · San Diego, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Palomar Medical Center Poway0.1 mi · Poway, CA · Acute Care Hospital
- Palomar Health Downtown Campus9.0 mi · Escondido, CA · Acute Care Hospital
- Kaiser Foundation Hospital - San Marcos11 mi · San Marcos, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13