Quick answers
- Where is The Oaks?
- 901 Bethesda Road, Winston-Salem, NC 27103, in Forsyth County, North Carolina.
- What is the phone number of The Oaks?
- (336) 768-2211, as listed by Medicare (CMS).
- What is the Medicare star rating of The Oaks?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has The Oaks been fined?
- Medicare lists no fines for The Oaks.
- What did inspectors find at The Oaks?
- In its last three inspection cycles (September 15, 2023 to August 5, 2026), Medicare lists 25 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 15, 2023 to August 5, 2026), The Oaks had 25 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.31 hours per resident per day; the North Carolina average is 3.87 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 22, 2025 — 12 health citations
Inspections in this cycle: August 22, 2025 (standard health inspection); August 5, 2026 (complaint investigation).
Show 12 citations (levels A to F, no actual harm)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level F
“Dispose of garbage and refuse properly.”
F0851 Level F
“Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0565 Level D
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0825 Level D
“Provide or get specialized rehabilitative services as required for a resident.”
F0914 Level D
“Provide bedrooms that don't allow residents to see each other when privacy is needed.”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: July 24, 2024 — 5 health citations
Inspections in this cycle: July 24, 2024 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0791 Level E
“Provide or obtain dental services for each resident.”
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
Earlier cycle: September 15, 2023 — 8 health citations
Inspections in this cycle: September 15, 2023 (standard health inspection); July 24, 2024 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0727 Level E
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level B
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0352 Level D
“Properly install and monitor supervisory attachments on automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | North Carolina | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.33 | 0.62 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.96 | 0.88 | 0.86 |
| Nurse aide hours per resident per day | 2.02 | 2.37 | 2.35 |
| Total nurse staff hours per resident per day | 3.31 | 3.87 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.92 | 3.40 | 3.43 |
| RN hours per resident per day on the weekend | 0.19 | 0.41 | 0.48 |
| Nursing staff turnover (per year) | 71.4% | 48.7% | 45.3% |
| RN turnover (per year) | 66.7% | 45.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 37 nursing homes: Liberty Senior Living.
Legal business name: Liberty Healthcare Group LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Liberty Healthcare Group LLC | Direct owner | — | May 1, 2011 |
| Mcneill, John | Direct owner | — | May 1, 2011 |
| Mcneill, Ronald | Direct owner | — | May 3, 2011 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 131 |
| Average residents per day | 115.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Liberty Senior Living |
| Legal business name | Liberty Healthcare Group LLC |
| First approved by Medicare/Medicaid | 1988-06-30 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 901 Bethesda Road, Winston-Salem, NC 27103 |
| County | Forsyth County |
| State | North Carolina |
| Phone | (336) 768‑2211 |
| CMS Certification Number | 345284 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Silas Creek Rehabilitation Center0.3 mi · Winston Salem, NC · 4 of 5 stars
- Homestead Hills1.5 mi · Winston-Salem, NC · 2 of 5 stars
- Willow Valley Center for Nursing and Rehabilitatio1.7 mi · Winston-Salem, NC · 1 of 5 stars
- Arbor Acres United Methodist Retirement Community2.2 mi · Winston Salem, NC · 4 of 5 stars
- Brookridge Retirement Community4.6 mi · Winston-Salem, NC · 5 of 5 stars
Nearest hospital emergency rooms
- Novant Health Forsyth Medical Center0.4 mi · Winston-Salem, NC · Acute Care Hospital
- Novant Health Thomasville Medical Center17 mi · Thomasville, NC · Acute Care Hospital
- High Point Regional Health System18 mi · High Point, NC · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13