Quick answers
- Where is The Friendly Home?
- 3156 East Avenue, Rochester, NY 14618, in Monroe County, New York.
- What is the phone number of The Friendly Home?
- (585) 381-1600, as listed by Medicare (CMS).
- What is the Medicare star rating of The Friendly Home?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has The Friendly Home been fined?
- Medicare lists no fines for The Friendly Home.
- What did inspectors find at The Friendly Home?
- In its last three inspection cycles (March 2, 2022 to December 19, 2025), Medicare lists 18 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 2, 2022 to December 19, 2025), The Friendly Home had 18 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.36 hours per resident per day; the New York average is 3.69 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 19, 2025 — 7 health citations
Inspections in this cycle: December 19, 2025 (complaint investigation); December 19, 2025 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0605 Level E
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: December 26, 2023 — 7 health citations
Inspections in this cycle: December 26, 2023 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0882 Level D
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0908 Level D
“Keep all essential equipment working safely.”
Earlier cycle: March 2, 2022 — 4 health citations
Inspections in this cycle: March 2, 2022 (standard health inspection).
Show 4 citations (levels A to F, no actual harm)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0626 Level D
“Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
K0232 Level E
“Have corridors or aisles that are unobstructed and are at least 8 feet in width.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0921 Level E
“Ensure that testing and maintenance of electrical equipment is performed.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | New York | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.48 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.33 | 0.76 | 0.86 |
| Nurse aide hours per resident per day | 2.55 | 2.20 | 2.35 |
| Total nurse staff hours per resident per day | 4.36 | 3.69 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.63 | 3.20 | 3.43 |
| RN hours per resident per day on the weekend | 0.20 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 47.7% | 40.3% | 45.3% |
| RN turnover (per year) | 26.1% | 39.6% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 200 |
| Average residents per day | 167.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Rochester Friendly Home |
| First approved by Medicare/Medicaid | 1976-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3156 East Avenue, Rochester, NY 14618 |
| County | Monroe County |
| State | New York |
| Phone | (585) 381‑1600 |
| CMS Certification Number | 335476 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Blossom Health Care Center Inc.1.8 mi · Rochester, NY · 1 of 5 stars
- Penfield Place2.1 mi · Penfield, NY · 5 of 5 stars
- Jewish Home of Rochester2.9 mi · Rochester, NY · 5 of 5 stars
- The Brightonian, Inc2.9 mi · Rochester, NY · 5 of 5 stars
- Highlands Living Center3.1 mi · Pittsford, NY · 2 of 5 stars
Nearest hospital emergency rooms
- Highland Hospital4.1 mi · Rochester, NY · Acute Care Hospital
- Rochester Psychiatric Center4.4 mi · Rochester, NY · Psychiatric Hospital
- Strong Memorial Hospital4.9 mi · Rochester, NY · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13