Quick answers
- Where is Santa Rosa Post Acute?
- 4650 Hoen Avenue, Santa Rosa, CA 95405, in Sonoma County, California.
- What is the phone number of Santa Rosa Post Acute?
- (707) 546-0471, as listed by Medicare (CMS).
- What is the Medicare star rating of Santa Rosa Post Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Santa Rosa Post Acute been fined?
- Medicare lists 1 fine totaling $10,166.
- What did inspectors find at Santa Rosa Post Acute?
- In its last three inspection cycles (April 23, 2021 to March 11, 2026), Medicare lists 50 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 23, 2021 to March 11, 2026), Santa Rosa Post Acute had 50 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $10,166 in total (1 fine, the latest on January 28, 2025). Nurse staffing is 3.92 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 12, 2025 — 15 health citations
Inspections in this cycle: September 12, 2025 (standard health inspection); December 26, 2025 (complaint investigation); February 6, 2026 (complaint investigation); March 11, 2026 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0741 Level E
“Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
Previous cycle: March 7, 2024 — 12 health citations
Inspections in this cycle: March 7, 2024 (standard health inspection); October 4, 2024 (complaint investigation); December 5, 2024 (complaint investigation); January 28, 2025 (complaint investigation); February 24, 2025 (complaint investigation); March 24, 2025 (complaint investigation); April 9, 2025 (complaint investigation); April 25, 2025 (complaint investigation); May 2, 2025 (complaint investigation); September 2, 2025 (complaint investigation).
F0678 Level G
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0607 Level F
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0610 Level F
“Respond appropriately to all alleged violations.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0573 Level E
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0576 Level D
“Ensure residents have reasonable access to and privacy in their use of communication methods.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Earlier cycle: April 23, 2021 — 23 health citations
Inspections in this cycle: April 23, 2021 (standard health inspection); November 2, 2023 (complaint investigation); December 14, 2023 (complaint investigation); December 15, 2023 (complaint investigation); December 22, 2023 (complaint investigation); January 3, 2024 (complaint investigation); January 24, 2024 (complaint investigation); April 10, 2024 (complaint investigation); August 6, 2024 (complaint investigation); August 28, 2024 (complaint investigation).
Show 23 citations (levels A to F, no actual harm)
F0576 Level E
“Ensure residents have reasonable access to and privacy in their use of communication methods.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0908 Level E
“Keep all essential equipment working safely.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0623 Level E
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0800 Level D
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0801 Level D
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0839 Level D
“Employ staff that are licensed, certified, or registered in accordance with state laws.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0575 Level D
“Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (22)
K0324 Level F
“Provide properly protected cooking facilities.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0711 Level D
“Provide a written emergency evacuation plan.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0026 Level F
“Establish roles under a Waiver declared by secretary.”
E0041 Level F
“Implement emergency and standby power systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level D
“Use approved construction type or materials.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0347 Level D
“Properly provide smoke detection systems in areas open to corridors.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Fines and payment denials
Total fines over about the last three years: $10,166 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 28, 2025 | Fine | $10,166 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.59 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.91 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.41 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.92 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.41 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.35 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 32.3% | 36.6% | 45.3% |
| RN turnover (per year) | 42.9% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: Santa Rosaidence Opco LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Providence Group Wine Country LLC | Direct owner | 100% | December 16, 2016 |
| Providence Group NH, LLC | Indirect owner | 100% | June 30, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 99 |
| Average residents per day | 95.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | Santa Rosaidence Opco LLC |
| First approved by Medicare/Medicaid | 1967-11-03 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4650 Hoen Avenue, Santa Rosa, CA 95405 |
| County | Sonoma County |
| State | California |
| Phone | (707) 546‑0471 |
| CMS Certification Number | 055854 |
| Name in Medicare records | SANTA ROSA POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Summerfield Health Care Center0.6 mi · Santa Rosa, CA · 5 of 5 stars
- Park View Post Acute0.8 mi · Santa Rosa, CA · 3 of 5 stars
- Spring Lake Village2.0 mi · Santa Rosa, CA · 5 of 5 stars
- Blue Oak Post-Acute2.2 mi · Santa Rosa, CA · 1 of 5 stars
- Northvine Postacute Care3.0 mi · Santa Rosa, CA · 1 of 5 stars
Nearest hospital emergency rooms
- Providence Santa Rosa Memorial Hospital1.7 mi · Santa Rosa, CA · Acute Care Hospital
- Sutter Santa Rosa Regional Hospital5.9 mi · Santa Rosa, CA · Acute Care Hospital
- Kaiser Foundation Hospital-Santa Rosa6.3 mi · Santa Rosa, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13