Quick answers
- Where is Riverwood Center?
- 2802 Parental Home Road, Jacksonville, FL 32216, in Duval County, Florida.
- What is the phone number of Riverwood Center?
- (904) 721-0088, as listed by Medicare (CMS).
- What is the Medicare star rating of Riverwood Center?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Riverwood Center been fined?
- Medicare lists 1 fine totaling $34,778.
- What did inspectors find at Riverwood Center?
- In its last three inspection cycles (June 17, 2021 to January 9, 2025), Medicare lists 26 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 17, 2021 to January 9, 2025), Riverwood Center had 26 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $34,778 in total (1 fine, the latest on January 9, 2025). Nurse staffing is 3.40 hours per resident per day; the Florida average is 3.86 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 9, 2025 — 8 health citations
Inspections in this cycle: January 9, 2025 (standard health inspection).
F0676 Level G
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0791 Level D
“Provide or obtain dental services for each resident.”
Previous cycle: February 2, 2023 — 7 health citations
Inspections in this cycle: February 2, 2023 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0687 Level D
“Provide appropriate foot care.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Earlier cycle: June 17, 2021 — 11 health citations
Inspections in this cycle: June 17, 2021 (standard health inspection); February 13, 2024 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
E0009 Level D
“Include a process for Emergency Preparedness collaboration.”
E0015 Level D
“Address subsistence needs for staff and patients.”
E0018 Level D
“Establish procedures for tracking staff and patients during an emergency.”
E0020 Level D
“Establish policies and procedures including evacuation.”
E0023 Level D
“Establish policies and procedures for medical documentation.”
E0025 Level D
“Create arrangements with other facilities to receive patients.”
E0033 Level D
“Establish methods for sharing information.”
E0034 Level D
“Provide a means of sharing information on occupancy/needs.”
E0035 Level D
“Provide family notifications of emergency plan.”
E0042 Level D
“Meet the requirements of an integrated health system.”
K0921 Level D
“Ensure that testing and maintenance of electrical equipment is performed.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
Fines and payment denials
Total fines over about the last three years: $34,778 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| January 9, 2025 | Fine | $34,778 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Florida | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.36 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.96 | 0.80 | 0.86 |
| Nurse aide hours per resident per day | 2.07 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.40 | 3.86 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.15 | 3.51 | 3.43 |
| RN hours per resident per day on the weekend | 0.24 | 0.53 | 0.48 |
| Nursing staff turnover (per year) | 43.1% | 41.5% | 45.3% |
| RN turnover (per year) | 33.3% | 46.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 38 nursing homes: Aston Health.
Legal business name: Riverwood Center LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Klein, Samuel | Indirect owner | 75% | January 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 240 |
| Average residents per day | 218.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Aston Health |
| Legal business name | Riverwood Center LLC |
| First approved by Medicare/Medicaid | 1967-03-20 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2802 Parental Home Road, Jacksonville, FL 32216 |
| County | Duval County |
| State | Florida |
| Phone | (904) 721‑0088 |
| CMS Certification Number | 105135 |
| Name in Medicare records | RIVERWOOD CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Palm Garden of Jacksonville1.1 mi · Jacksonville, FL · 3 of 5 stars
- Aviata at Jacksonville1.2 mi · Jacksonville, FL · 3 of 5 stars
- Vivo Healthcare University1.2 mi · Jacksonville, FL · 3 of 5 stars
- University Crossing1.3 mi · Jacksonville, FL · 5 of 5 stars
- Woodland Grove Healthcare & Rehabilitation Center1.4 mi · Jacksonville, FL · 5 of 5 stars
Nearest hospital emergency rooms
- HCA Florida Memorial Hospital1.2 mi · Jacksonville, FL · Acute Care Hospital
- Ascension St Vincent's Southside1.3 mi · Jacksonville, FL · Acute Care Hospital
- Baptist Health Medical Center - Jacksonville5.3 mi · Jacksonville, FL · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13