Quick answers
- Where is Aviata at Jacksonville?
- 4101 Southpoint Drive East, Jacksonville, FL 32216, in Duval County, Florida.
- What is the phone number of Aviata at Jacksonville?
- (904) 296-6800, as listed by Medicare (CMS).
- What is the Medicare star rating of Aviata at Jacksonville?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Aviata at Jacksonville been fined?
- Medicare lists no fines for Aviata at Jacksonville.
- What did inspectors find at Aviata at Jacksonville?
- In its last three inspection cycles (February 17, 2022 to December 11, 2025), Medicare lists 22 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (February 17, 2022 to December 11, 2025), Aviata at Jacksonville had 22 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.58 hours per resident per day; the Florida average is 3.86 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 11, 2025 — 6 health citations
Inspections in this cycle: December 11, 2025 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0800 Level D
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: December 13, 2023 — 6 health citations
Inspections in this cycle: December 13, 2023 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: February 17, 2022 — 10 health citations
Inspections in this cycle: February 17, 2022 (standard health inspection); October 10, 2023 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (5)
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
E0042 Level D
“Meet the requirements of an integrated health system.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Florida | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.59 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.81 | 0.80 | 0.86 |
| Nurse aide hours per resident per day | 2.18 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.58 | 3.86 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.35 | 3.51 | 3.43 |
| RN hours per resident per day on the weekend | 0.49 | 0.53 | 0.48 |
| Nursing staff turnover (per year) | 63.6% | 41.5% | 45.3% |
| RN turnover (per year) | 61.1% | 46.1% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 50 nursing homes: Aviata Health Group.
Legal business name: Southpoint Drive East Opco LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Souhtpoint Parent LLC | Direct owner | NOT APPLICABLE | September 1, 2023 |
| Jacksonville Holdco LLC | Indirect owner | NOT APPLICABLE | September 1, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 116 |
| Average residents per day | 107.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Aviata Health Group |
| Legal business name | Southpoint Drive East Opco LLC |
| First approved by Medicare/Medicaid | 1996-08-09 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4101 Southpoint Drive East, Jacksonville, FL 32216 |
| County | Duval County |
| State | Florida |
| Phone | (904) 296‑6800 |
| CMS Certification Number | 105917 |
| Name in Medicare records | AVIATA AT JACKSONVILLE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Woodland Grove Healthcare & Rehabilitation Center0.3 mi · Jacksonville, FL · 5 of 5 stars
- Life Care Center of Jacksonville1.0 mi · Jacksonville, FL · 5 of 5 stars
- Riverwood Center1.2 mi · Jacksonville, FL · 2 of 5 stars
- Palm Garden of Jacksonville1.5 mi · Jacksonville, FL · 3 of 5 stars
- Regents Park of Jacksonville1.7 mi · Jacksonville, FL · 4 of 5 stars
Nearest hospital emergency rooms
- Ascension St Vincent's Southside0.2 mi · Jacksonville, FL · Acute Care Hospital
- HCA Florida Memorial Hospital2.3 mi · Jacksonville, FL · Acute Care Hospital
- Baptist Health Medical Center - Jacksonville6.2 mi · Jacksonville, FL · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13