Quick answers
- Where is Pine Ridge Care Center?
- 45 Professional Center Pkwy, San Rafael, CA 94903, in Marin County, California.
- What is the phone number of Pine Ridge Care Center?
- (415) 479-3610, as listed by Medicare (CMS).
- What is the Medicare star rating of Pine Ridge Care Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Pine Ridge Care Center been fined?
- Medicare lists no fines for Pine Ridge Care Center.
- What did inspectors find at Pine Ridge Care Center?
- In its last three inspection cycles (August 12, 2021 to February 12, 2026), Medicare lists 42 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (August 12, 2021 to February 12, 2026), Pine Ridge Care Center had 42 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.49 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 5, 2025 — 14 health citations
Inspections in this cycle: December 5, 2025 (complaint investigation); December 5, 2025 (standard health inspection); January 8, 2026 (complaint investigation); February 12, 2026 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0756 Level F
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0807 Level E
“Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0627 Level D
“Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: December 12, 2024 — 11 health citations
Inspections in this cycle: December 12, 2024 (standard health inspection); April 17, 2025 (complaint investigation); July 16, 2025 (complaint investigation); August 4, 2025 (complaint investigation); September 8, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0678 Level E
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0912 Level D
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Earlier cycle: August 12, 2021 — 17 health citations
Inspections in this cycle: August 12, 2021 (standard health inspection); March 19, 2024 (complaint investigation); May 28, 2024 (complaint investigation).
Show 17 citations (levels A to F, no actual harm)
F0576 Level F
“Ensure residents have reasonable access to and privacy in their use of communication methods.”
F0577 Level E
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
F0585 Level E
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0802 Level E
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0841 Level E
“Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.”
F0865 Level E
“Have a plan that describes the process for conducting QAPI and QAA activities.”
F0867 Level E
“Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (25)
K0293 Level F
“Have properly located and lighted "Exit" signs.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0161 Level D
“Use approved construction type or materials.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0006 Level D
“Conduct risk assessment and an All-Hazards approach.”
K0347 Level D
“Properly provide smoke detection systems in areas open to corridors.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.09 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.43 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.98 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.49 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.10 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.83 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 39.6% | 36.6% | 45.3% |
| RN turnover (per year) | 39.3% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 17 nursing homes: Mariner Health Care.
Legal business name: San Rafael Operating Company LP.
Owners and managers Medicare lists (9)
| Name | Role | Share | Since |
|---|---|---|---|
| GC Holding Company 3, LLC | Direct owner | 99% | August 1, 2022 |
| Grancare LLC | Indirect owner | — | December 21, 2005 |
| Mariner Health Care, Inc. | Indirect owner | — | December 21, 2015 |
| MHC Holding Company | Indirect owner | — | December 21, 2005 |
| MHC West Holding Company | Indirect owner | — | December 21, 2005 |
| National Senior Care, Inc. | Indirect owner | — | December 21, 2005 |
| Grunstein, Emily | Indirect owner | — | February 6, 2019 |
| San Rafael Operating Company GP, LLC | Partner | NOT APPLICABLE | December 21, 2005 |
| GC Holding Company 3, LLC | Partner | NOT APPLICABLE | August 1, 2022 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 101 |
| Average residents per day | 82 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – partnership |
| Group or chain (affiliated entity) | Mariner Health Care |
| Legal business name | San Rafael Operating Company LP |
| First approved by Medicare/Medicaid | 1967-11-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 45 Professional Center Pkwy, San Rafael, CA 94903 |
| County | Marin County |
| State | California |
| Phone | (415) 479‑3610 |
| CMS Certification Number | 055850 |
| Name in Medicare records | PINE RIDGE CARE CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Northgate Postacute Care0.0 mi · San Rafael, CA · 2 of 5 stars
- Professional Post Acute Center0.0 mi · San Rafael, CA · 3 of 5 stars
- Villa Marin0.8 mi · San Rafael, CA · 4 of 5 stars
- Smith Ranch Skilled Nursing & Rehabilitation Cente0.8 mi · San Rafael, CA · 3 of 5 stars
- Marin Post Acute1.2 mi · San Rafael, CA · 3 of 5 stars
Nearest hospital emergency rooms
- Kaiser Foundation Hospital0.9 mi · San Rafael, CA · Acute Care Hospital
- Marinhealth Medical Center4.4 mi · Greenbrae, CA · Acute Care Hospital
- Novato Community Hospital6.1 mi · Novato, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13