Quick answers
- Where is Otterbein North Shore?
- 9400 North Shore Blvd, Lakeside, OH 43440, in Ottawa County, Ohio.
- What is the phone number of Otterbein North Shore?
- (419) 798-8203, as listed by Medicare (CMS).
- What is the Medicare star rating of Otterbein North Shore?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Otterbein North Shore been fined?
- Medicare lists no fines for Otterbein North Shore.
- What did inspectors find at Otterbein North Shore?
- In its last three inspection cycles (March 23, 2023 to March 27, 2026), Medicare lists 21 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 23, 2023 to March 27, 2026), Otterbein North Shore had 21 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 5.06 hours per resident per day; the Ohio average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 27, 2026 — 7 health citations
Inspections in this cycle: March 27, 2026 (complaint investigation); March 27, 2026 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: April 17, 2025 — 9 health citations
Inspections in this cycle: April 17, 2025 (standard health inspection); September 22, 2025 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0575 Level B
“Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: March 23, 2023 — 5 health citations
Inspections in this cycle: March 23, 2023 (standard health inspection); June 17, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0851 Level F
“Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0868 Level C
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0712 Level F
“Have simulated fire drills held at unexpected times.”
E0037 Level F
“Establish staff and initial training requirements.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0741 Level F
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0916 Level F
“Have a battery powered remote alarm panel in a location accessible by operating personnel.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0281 Level F
“Install proper backup exit lighting.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0923 Level F
“Have proper medical gas storage and administration areas.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Ohio | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.86 | 0.64 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.02 | 0.95 | 0.86 |
| Nurse aide hours per resident per day | 3.19 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 5.06 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.47 | 3.29 | 3.43 |
| RN hours per resident per day on the weekend | 1.35 | 0.43 | 0.48 |
| Nursing staff turnover (per year) | 43.3% | 49.0% | 45.3% |
| RN turnover (per year) | 30.0% | 44.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 20 nursing homes: Otterbein Seniorlife.
Legal business name: North Shore Retirement Community.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Otterbein LSC, LLC | Direct owner | 100% | January 1, 2016 |
| Otterbein Home | Indirect owner | 100% | December 1, 2021 |
| Functional Pathways of Tennessee LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2018 |
| Otterbein Home | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 20 |
| Average residents per day | 18.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Otterbein Seniorlife |
| Legal business name | North Shore Retirement Community |
| First approved by Medicare/Medicaid | 2007-10-10 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 9400 North Shore Blvd, Lakeside, OH 43440 |
| County | Ottawa County |
| State | Ohio |
| Phone | (419) 798‑8203 |
| CMS Certification Number | 366358 |
| Name in Medicare records | OTTERBEIN NORTH SHORE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Providence Care Center7.6 mi · Sandusky, OH · 2 of 5 stars
- Ohio Veterans Home9.1 mi · Sandusky, OH · 4 of 5 stars
- Concord Care and Rehabilitation Center9.6 mi · Sandusky, OH · 3 of 5 stars
- Edgewood Manor Rehabilitation & Healthcare Center9.7 mi · Port Clinton, OH · 1 of 5 stars
- Parkvue Health Care Center10 mi · Sandusky, OH · 5 of 5 stars
Nearest hospital emergency rooms
- Firelands Regional Medical Center7.1 mi · Sandusky, OH · Acute Care Hospital
- Magruder Hospital9.5 mi · Port Clinton, OH · Critical Access Hospital
- Bellevue Hospital19 mi · Bellevue, OH · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13