Quick answers
- Where is Orono Commons?
- 117 Bennoch Rd, Orono, ME 04473, in Penobscot County, Maine.
- What is the phone number of Orono Commons?
- (207) 866-4914, as listed by Medicare (CMS).
- What is the Medicare star rating of Orono Commons?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Orono Commons been fined?
- Medicare lists 1 fine totaling $10,358.
- What did inspectors find at Orono Commons?
- In its last three inspection cycles (March 1, 2023 to July 15, 2026), Medicare lists 48 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 1, 2023 to July 15, 2026), Orono Commons had 48 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $10,358 in total (1 fine, the latest on May 7, 2025). Nurse staffing is 3.48 hours per resident per day; the Maine average is 4.39 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 7, 2025 — 18 health citations
Inspections in this cycle: May 7, 2025 (standard health inspection); December 9, 2025 (complaint investigation); January 13, 2026 (complaint investigation); July 15, 2026 (complaint investigation).
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 17 less serious citations (levels A to F)
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0655 Level E
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: May 22, 2024 — 20 health citations
Inspections in this cycle: May 22, 2024 (standard health inspection); May 7, 2025 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0802 Level E
“Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0947 Level D
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0623 Level B
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level B
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0655 Level B
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0730 Level B
“Observe each nurse aide's job performance and give regular training.”
F0732 Level B
“Post nurse staffing information every day.”
Earlier cycle: March 1, 2023 — 10 health citations
Inspections in this cycle: March 1, 2023 (standard health inspection); March 28, 2024 (complaint investigation); May 22, 2024 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0561 Level E
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0809 Level D
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0656 Level B
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (9)
K0161 Level D
“Use approved construction type or materials.”
K0371 Level D
“Have properly sized and located compartments to protect residents from smoke.”
K0111 Level E
“Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0362 Level D
“Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0911 Level D
“Meet requirements for the installation and maintenance of electrical systems.”
Fines and payment denials
Total fines over about the last three years: $10,358 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| May 7, 2025 | Fine | $10,358 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Maine | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.17 | 1.06 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.13 | 0.46 | 0.86 |
| Nurse aide hours per resident per day | 2.19 | 2.87 | 2.35 |
| Total nurse staff hours per resident per day | 3.48 | 4.39 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.24 | 3.93 | 3.43 |
| RN hours per resident per day on the weekend | 0.85 | 0.72 | 0.48 |
| Nursing staff turnover (per year) | 51.7% | 45.3% | 45.3% |
| RN turnover (per year) | 46.2% | 39.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: Orono Operations, LLC.
Owners and managers Medicare lists (10)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis Healthcare of Maine LLC | Direct owner | 100% | October 2, 2012 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | March 1, 2015 |
| Gen Operations I LLC | Indirect owner | — | April 1, 2011 |
| Gen Operations II LLC | Indirect owner | — | April 1, 2011 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | February 2, 2015 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| GHC Holdings LLC | Indirect owner | — | December 31, 2010 |
| Sun Healthcare Group Inc | Indirect owner | — | November 15, 2022 |
| Whitman, Arnold | Indirect owner | — | November 15, 2022 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 80 |
| Average residents per day | 73 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | Orono Operations, LLC |
| First approved by Medicare/Medicaid | 1969-07-01 |
| Resident and family councils | None |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 117 Bennoch Rd, Orono, ME 04473 |
| County | Penobscot County |
| State | Maine |
| Phone | (207) 866‑4914 |
| CMS Certification Number | 205031 |
| Name in Medicare records | ORONO COMMONS |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Eastside Center for Health & Rehabilitation, LLC5.9 mi · Bangor, ME · 2 of 5 stars
- Maine Veterans Home - Bangor6.0 mi · Bangor, ME · 3 of 5 stars
- Stillwater Health Care6.2 mi · Bangor, ME · 4 of 5 stars
- Ross Manor6.8 mi · Bangor, ME · 3 of 5 stars
- Westgate Center for Rehab & Alzheimer Care8.1 mi · Bangor, ME · 5 of 5 stars
Nearest hospital emergency rooms
- Northern Light Eastern Maine Medical Center6.6 mi · Bangor, ME · Acute Care Hospital
- St Joseph Hospital7.0 mi · Bangor, ME · Acute Care Hospital
- Northern Light Maine Coast Hospital27 mi · Ellsworth, ME · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13