Quick answers
- Where is Ross Manor?
- 758 Broadway, Bangor, ME 04401, in Penobscot County, Maine.
- What is the phone number of Ross Manor?
- (207) 941-8400, as listed by Medicare (CMS).
- What is the Medicare star rating of Ross Manor?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Ross Manor been fined?
- Medicare lists 1 fine totaling $8,018.
- What did inspectors find at Ross Manor?
- In its last three inspection cycles (March 11, 2024 to June 10, 2026), Medicare lists 36 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 11, 2024 to June 10, 2026), Ross Manor had 36 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $8,018 in total (1 fine, the latest on September 12, 2024). Nurse staffing is 4.40 hours per resident per day; the Maine average is 4.39 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: June 10, 2026 — 10 health citations
Inspections in this cycle: June 10, 2026 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: April 17, 2025 — 12 health citations
Inspections in this cycle: December 4, 2024 (complaint investigation); February 5, 2025 (complaint investigation); April 17, 2025 (standard health inspection).
Show 12 citations (levels A to F, no actual harm)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0695 Level E
“Provide safe and appropriate respiratory care for a resident when needed.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0842 Level B
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: May 16, 2024 — 14 health citations
Inspections in this cycle: March 11, 2024 (complaint investigation); May 16, 2024 (complaint investigation); May 16, 2024 (standard health inspection); September 12, 2024 (complaint investigation).
F0760 Level G
“Ensure that residents are free from significant medication errors.”
actual harm to residents; isolated (a few residents) · Pharmacy Service Deficiencies
Show 13 less serious citations (levels A to F)
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0551 Level D
“Give the resident's representative the ability to exercise the resident's rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0640 Level B
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
K0351 Level E
“Install an approved automatic sprinkler system.”
K0271 Level D
“Have exits that are accessible at all times.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
Fines and payment denials
Total fines over about the last three years: $8,018 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| September 12, 2024 | Fine | $8,018 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Maine | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.08 | 1.06 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.32 | 0.46 | 0.86 |
| Nurse aide hours per resident per day | 3.00 | 2.87 | 2.35 |
| Total nurse staff hours per resident per day | 4.40 | 4.39 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.95 | 3.93 | 3.43 |
| RN hours per resident per day on the weekend | 0.79 | 0.72 | 0.48 |
| Nursing staff turnover (per year) | 29.0% | 45.3% | 45.3% |
| RN turnover (per year) | 26.9% | 39.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 11 nursing homes: First Atlantic Healthcare.
Legal business name: Ross Manor Associates.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| First Atlantic Corporation | Direct owner | NOT APPLICABLE | July 14, 1987 |
| Coffin, Craig | Indirect owner | NOT APPLICABLE | June 30, 2019 |
| First Atlantic Healthcare Inc | Management company (operational or managerial control) | NOT APPLICABLE | July 14, 1987 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 103 |
| Average residents per day | 96.1 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | First Atlantic Healthcare |
| Legal business name | Ross Manor Associates |
| First approved by Medicare/Medicaid | 1991-01-28 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 758 Broadway, Bangor, ME 04401 |
| County | Penobscot County |
| State | Maine |
| Phone | (207) 941‑8400 |
| CMS Certification Number | 205064 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Stillwater Health Care1.1 mi · Bangor, ME · 4 of 5 stars
- Westgate Center for Rehab & Alzheimer Care1.3 mi · Bangor, ME · 5 of 5 stars
- Bangor Nursing & Rehabilitation Center1.7 mi · Bangor, ME · 1 of 5 stars
- Eastside Center for Health & Rehabilitation, LLC1.9 mi · Bangor, ME · 2 of 5 stars
- Maine Veterans Home - Bangor2.3 mi · Bangor, ME · 3 of 5 stars
Nearest hospital emergency rooms
- St Joseph Hospital1.0 mi · Bangor, ME · Acute Care Hospital
- Northern Light Eastern Maine Medical Center2.0 mi · Bangor, ME · Acute Care Hospital
- Northern Light Maine Coast Hospital26 mi · Ellsworth, ME · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13