Quick answers
- Where is Northbrooke Post Acute?
- 121 Physicians Dr, Jackson, TN 38305, in Madison County, Tennessee.
- What is the phone number of Northbrooke Post Acute?
- (731) 664-5050, as listed by Medicare (CMS).
- What is the Medicare star rating of Northbrooke Post Acute?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Northbrooke Post Acute been fined?
- Medicare lists no fines for Northbrooke Post Acute.
- What did inspectors find at Northbrooke Post Acute?
- In its last three inspection cycles (April 8, 2022 to April 16, 2025), Medicare lists 32 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 8, 2022 to April 16, 2025), Northbrooke Post Acute had 32 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.54 hours per resident per day; the Tennessee average is 3.82 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 16, 2025 — 15 health citations
Inspections in this cycle: April 16, 2025 (standard health inspection).
Show 15 citations (levels A to F, no actual harm)
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0553 Level D
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0567 Level D
“Honor the resident's right to manage his or her financial affairs.”
F0569 Level D
“Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0727 Level D
“Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.”
F0732 Level D
“Post nurse staffing information every day.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: May 29, 2024 — 9 health citations
Inspections in this cycle: May 29, 2024 (standard health inspection); April 16, 2025 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0693 Level E
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Earlier cycle: April 8, 2022 — 8 health citations
Inspections in this cycle: April 8, 2022 (standard health inspection); May 29, 2024 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0661 Level E
“Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
E0004 Level D
“Develop and maintain an Emergency Preparedness Program (EP).”
E0025 Level D
“Create arrangements with other facilities to receive patients.”
E0031 Level D
“Provide emergency officials' contact information.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Tennessee | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.33 | 0.60 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.20 | 1.08 | 0.86 |
| Nurse aide hours per resident per day | 2.00 | 2.14 | 2.35 |
| Total nurse staff hours per resident per day | 3.54 | 3.82 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.14 | 3.32 | 3.43 |
| RN hours per resident per day on the weekend | 0.23 | 0.39 | 0.48 |
| Nursing staff turnover (per year) | 82.2% | 48.6% | 45.3% |
| RN turnover (per year) | 90.9% | 43.2% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 32 nursing homes: Links Healthcare Group.
Legal business name: Hanalei River Holdings LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Clawson, Scott | Indirect owner | NOT APPLICABLE | January 1, 2025 |
| Earl, Steven | Indirect owner | NOT APPLICABLE | January 1, 2025 |
| Sanofsky, Jack | Indirect owner | NOT APPLICABLE | January 1, 2025 |
| Links Healthcare Group LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 27, 2024 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 104.5 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Links Healthcare Group |
| Legal business name | Hanalei River Holdings LLC |
| First approved by Medicare/Medicaid | 1997-08-25 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 121 Physicians Dr, Jackson, TN 38305 |
| County | Madison County |
| State | Tennessee |
| Phone | (731) 664‑5050 |
| CMS Certification Number | 445401 |
| Name in Medicare records | NORTHBROOKE POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Maplewood Health Care Center1.2 mi · Jackson, TN · 1 of 5 stars
- West Tennessee Post Acute3.7 mi · Jackson, TN · 4 of 5 stars
- Cypress Grove Post Acute3.8 mi · Jackson, TN · 4 of 5 stars
- Mission Convalescent Home4.9 mi · Jackson, TN · 3 of 5 stars
- Laurelwood Health Care Center6.1 mi · Jackson, TN · 1 of 5 stars
Nearest hospital emergency rooms
- Jackson-Madison County General Hospital3.4 mi · Jackson, TN · Acute Care Hospital
- West Tennessee Healthcare Milan Hospital17 mi · Milan, TN · Acute Care Hospital
- Haywood County Community Hospital23 mi · Brownsville, TN · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13