Quick answers
- Where is Los Altos Post-Acute?
- 809 Fremont Avenue, Los Altos, CA 94024, in Santa Clara County, California.
- What is the phone number of Los Altos Post-Acute?
- (650) 941-5255, as listed by Medicare (CMS).
- What is the Medicare star rating of Los Altos Post-Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Los Altos Post-Acute been fined?
- Medicare lists 1 fine totaling $251,640.
- What did inspectors find at Los Altos Post-Acute?
- In its last three inspection cycles (November 22, 2019 to August 24, 2026), Medicare lists 54 health citations; the most serious was level H. 4 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 22, 2019 to August 24, 2026), Los Altos Post-Acute had 54 health citations; the most serious was level H (actual harm to residents). 4 of them were level G or higher (actual harm or immediate jeopardy). It was fined $251,640 in total (1 fine, the latest on June 16, 2026). Nurse staffing is 4.12 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: February 27, 2025 — 10 health citations
Inspections in this cycle: February 27, 2025 (standard health inspection); January 23, 2026 (complaint investigation); February 25, 2026 (complaint investigation); June 16, 2026 (complaint investigation); June 23, 2026 (complaint investigation); June 29, 2026 (complaint investigation); August 4, 2026 (complaint investigation); August 24, 2026 (complaint investigation).
F0684 Level H
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
actual harm to residents; pattern (some residents) · Quality of Life and Care Deficiencies
F0686 Level H
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
actual harm to residents; pattern (some residents) · Quality of Life and Care Deficiencies
Show 8 less serious citations (levels A to F)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0675 Level D
“Honor each resident's preferences, choices, values and beliefs.”
F0835 Level D
“Administer the facility in a manner that enables it to use its resources effectively and efficiently.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
Previous cycle: March 15, 2022 — 19 health citations
Inspections in this cycle: March 15, 2022 (standard health inspection); January 14, 2025 (complaint investigation); March 5, 2025 (complaint investigation); June 20, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 18 less serious citations (levels A to F)
F0804 Level F
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: November 22, 2019 — 25 health citations
Inspections in this cycle: November 22, 2019 (standard health inspection); October 26, 2023 (complaint investigation); December 7, 2023 (complaint investigation); January 11, 2024 (complaint investigation); January 18, 2024 (complaint investigation); June 3, 2024 (complaint investigation); August 28, 2024 (complaint investigation); September 25, 2024 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 24 less serious citations (levels A to F)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0926 Level D
“Have policies on smoking.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0800 Level D
“Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (26)
E0030 Level F
“List the names and contact information of those in the facility.”
E0031 Level F
“Provide emergency officials' contact information.”
E0032 Level F
“Provide primary/alternate means for communication.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0161 Level D
“Use approved construction type or materials.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0919 Level E
“Meet requirements for the use of electrical equipment.”
K0161 Level D
“Use approved construction type or materials.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
E0030 Level D
“List the names and contact information of those in the facility.”
E0039 Level D
“Conduct testing and exercise requirements.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
Fines and payment denials
Total fines over about the last three years: $251,640 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 16, 2026 | Fine | $251,640 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.62 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.12 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.39 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.12 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.86 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.50 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 57.6% | 36.6% | 45.3% |
| RN turnover (per year) | 70.3% | 37.8% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 14 nursing homes: Spyglass Healthcare.
Legal business name: Turkis Holdings LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Spyglass Healthcare LLC | Direct owner | 50% | August 1, 2025 |
| Mccormack, Ryan | Indirect owner | 20% | August 1, 2025 |
| O'shea, Brady | Indirect owner | 5% | August 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 152 |
| Average residents per day | 148 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Spyglass Healthcare |
| Legal business name | Turkis Holdings LLC |
| First approved by Medicare/Medicaid | 1971-12-31 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 809 Fremont Avenue, Los Altos, CA 94024 |
| County | Santa Clara County |
| State | California |
| Phone | (650) 941‑5255 |
| CMS Certification Number | 056116 |
| Name in Medicare records | LOS ALTOS POST-ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Mountain View Healthcare Center0.9 mi · Mountain View, CA · 3 of 5 stars
- Villa Siena1.2 mi · Mountain View, CA · 1 of 5 stars
- Health Care Center at the Forum at Rancho San Antonio1.2 mi · Cupertino, CA · 3 of 5 stars
- Camino Ridge Post-Acute1.3 mi · Mountain View, CA · 1 of 5 stars
- Sunnyvale Post-Acute Center1.7 mi · Sunnyvale, CA · 2 of 5 stars
Nearest hospital emergency rooms
- El Camino Health1.1 mi · Mountain View, CA · Acute Care Hospital
- Palo Alto VA Medical Center4.3 mi · Palo Alto, CA · Federal/VA Acute Care Hospital
- Kaiser Foundation Hospital-Santa Clara5.8 mi · Santa Clara, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13