Quick answers
- Where is Flagstone?
- 12500 Castlemoor Drive, Eden Prairie, MN 55344, in Hennepin County, Minnesota.
- What is the phone number of Flagstone?
- (952) 829-6500, as listed by Medicare (CMS).
- What is the Medicare star rating of Flagstone?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Flagstone been fined?
- Medicare lists no fines for Flagstone.
- What did inspectors find at Flagstone?
- In its last three inspection cycles (March 20, 2024 to March 20, 2026), Medicare lists 27 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 20, 2024 to March 20, 2026), Flagstone had 27 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.31 hours per resident per day; the Minnesota average is 4.27 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 20, 2026 — 10 health citations
Inspections in this cycle: March 20, 2026 (complaint investigation); March 20, 2026 (standard health inspection).
Show 10 citations (levels A to F, no actual harm)
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: January 29, 2025 — 11 health citations
Inspections in this cycle: January 29, 2025 (standard health inspection); July 17, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0565 Level E
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Earlier cycle: March 20, 2024 — 6 health citations
Inspections in this cycle: March 20, 2024 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (11)
K0324 Level F
“Provide properly protected cooking facilities.”
K0346 Level F
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
K0354 Level F
“Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0901 Level F
“Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Minnesota | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.23 | 1.08 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.26 | 0.61 | 0.86 |
| Nurse aide hours per resident per day | 2.82 | 2.58 | 2.35 |
| Total nurse staff hours per resident per day | 4.31 | 4.27 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.05 | 3.73 | 3.43 |
| RN hours per resident per day on the weekend | 0.91 | 0.71 | 0.48 |
| Nursing staff turnover (per year) | 34.6% | 42.1% | 45.3% |
| RN turnover (per year) | 28.6% | 39.3% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 21 nursing homes: Presbyterian Homes & Services.
Legal business name: Castle Ridge Care Center Inc.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Presbyterian Homes and Services | Direct owner | 100% | September 1, 2021 |
| PHS Management, LLC | Management company (operational or managerial control) | NOT APPLICABLE | March 11, 2011 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 72 |
| Average residents per day | 67.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Presbyterian Homes & Services |
| Legal business name | Castle Ridge Care Center Inc |
| First approved by Medicare/Medicaid | 1986-05-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 12500 Castlemoor Drive, Eden Prairie, MN 55344 |
| County | Hennepin County |
| State | Minnesota |
| Phone | (952) 829‑6500 |
| CMS Certification Number | 245312 |
| Name in Medicare records | FLAGSTONE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Friendship Village of Bloomington2.1 mi · Bloomington, MN · 5 of 5 stars
- Hopkins Restorative Care Center4.4 mi · Hopkins, MN · 1 of 5 stars
- Hope Springs at Minnetonka5.4 mi · Minnetonka, MN · 1 of 5 stars
- Chapel View Health Care Center5.5 mi · Hopkins, MN · 4 of 5 stars
- Aurora on France5.6 mi · Edina, MN · 4 of 5 stars
Nearest hospital emergency rooms
- M Health Fairview Southdale Hospital5.6 mi · Edina, MN · Acute Care Hospital
- Park Nicollet Methodist Hospital6.2 mi · Saint Louis Park, MN · Acute Care Hospital
- St Francis Regional Medical Center6.7 mi · Shakopee, MN · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13