Quick answers
- Where is Crystal Creek Post-Acute?
- 9289 Branstetter Place, Stockton, CA 95209, in San Joaquin County, California.
- What is the phone number of Crystal Creek Post-Acute?
- (209) 477-5252, as listed by Medicare (CMS).
- What is the Medicare star rating of Crystal Creek Post-Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Crystal Creek Post-Acute been fined?
- Medicare lists no fines for Crystal Creek Post-Acute.
- What did inspectors find at Crystal Creek Post-Acute?
- In its last three inspection cycles (October 13, 2023 to April 16, 2026), Medicare lists 59 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 13, 2023 to April 16, 2026), Crystal Creek Post-Acute had 59 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.00 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 19, 2025 — 19 health citations
Inspections in this cycle: November 18, 2025 (complaint investigation); December 19, 2025 (standard health inspection); January 30, 2026 (complaint investigation); April 16, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 18 less serious citations (levels A to F)
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0605 Level D
“Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
Previous cycle: November 8, 2024 — 21 health citations
Inspections in this cycle: November 8, 2024 (standard health inspection); January 24, 2025 (complaint investigation); April 24, 2025 (complaint investigation); September 23, 2025 (complaint investigation).
Show 21 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0882 Level E
“Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.”
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0849 Level E
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0646 Level D
“Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0825 Level D
“Provide or get specialized rehabilitative services as required for a resident.”
Earlier cycle: October 13, 2023 — 19 health citations
Inspections in this cycle: October 13, 2023 (standard health inspection); November 22, 2023 (complaint investigation); July 5, 2024 (complaint investigation); September 23, 2024 (complaint investigation).
Show 19 citations (levels A to F, no actual harm)
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0801 Level E
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0803 Level D
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0745 Level D
“Provide medically-related social services to help each resident achieve the highest possible quality of life.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0577 Level B
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (33)
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
E0039 Level C
“Conduct testing and exercise requirements.”
K0345 Level C
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level C
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0161 Level D
“Use approved construction type or materials.”
E0015 Level C
“Address subsistence needs for staff and patients.”
K0351 Level C
“Install an approved automatic sprinkler system.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
K0293 Level F
“Have properly located and lighted "Exit" signs.”
K0344 Level F
“Have an alternate power supply for its alarm system.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level E
“Use approved construction type or materials.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0711 Level E
“Provide a written emergency evacuation plan.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0521 Level D
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0711 Level C
“Provide a written emergency evacuation plan.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.58 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.00 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.43 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.00 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.72 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.38 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 47.2% | 36.6% | 45.3% |
| RN turnover (per year) | 53.8% | 37.8% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 32 nursing homes: Links Healthcare Group.
Legal business name: Quail Lake Holdings LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Links Healthcare Group LLC | Management company (operational or managerial control) | NOT APPLICABLE | August 1, 2025 |
| Links Support Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | August 1, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 152 |
| Average residents per day | 146.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Links Healthcare Group |
| Legal business name | Quail Lake Holdings LLC |
| First approved by Medicare/Medicaid | 1991-06-19 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 9289 Branstetter Place, Stockton, CA 95209 |
| County | San Joaquin County |
| State | California |
| Phone | (209) 477‑5252 |
| CMS Certification Number | 555470 |
| Name in Medicare records | CRYSTAL CREEK POST-ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Meadowood a Health and Rehabilitation Center0.6 mi · Stockton, CA · 5 of 5 stars
- Creekside Center1.1 mi · Stockton, CA · 2 of 5 stars
- Delta Oaks Post Acute2.2 mi · Stockton, CA · 1 of 5 stars
- Clearwater Healthcare Center3.3 mi · Stockton, CA · 3 of 5 stars
- Crestwood Manor - 1043.6 mi · Stockton, CA · 3 of 5 stars
Nearest hospital emergency rooms
- St Joseph's Medical Center of Stockton5.7 mi · Stockton, CA · Acute Care Hospital
- Dameron Hospital5.7 mi · Stockton, CA · Acute Care Hospital
- San Joaquin General Hospital11 mi · French Camp, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13