Quick answers
- Where is Complete Care at Fox Hill?
- 1253 Hartford Tpke, Vernon, CT 06066, in Capitol County, Connecticut.
- What is the phone number of Complete Care at Fox Hill?
- (860) 875-0771, as listed by Medicare (CMS).
- What is the Medicare star rating of Complete Care at Fox Hill?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Complete Care at Fox Hill been fined?
- Medicare lists 1 fine totaling $16,801.
- What did inspectors find at Complete Care at Fox Hill?
- In its last three inspection cycles (November 19, 2021 to March 3, 2026), Medicare lists 40 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 19, 2021 to March 3, 2026), Complete Care at Fox Hill had 40 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $16,801 in total (1 fine, the latest on February 29, 2024). Nurse staffing is 3.54 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 3, 2026 — 12 health citations
Inspections in this cycle: November 26, 2025 (complaint investigation); March 3, 2026 (standard health inspection).
Show 12 citations (levels A to F, no actual harm)
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0804 Level B
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0883 Level B
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Previous cycle: May 22, 2024 — 22 health citations
Inspections in this cycle: May 22, 2024 (standard health inspection); March 4, 2025 (complaint investigation); April 29, 2025 (complaint investigation).
Show 22 citations (levels A to F, no actual harm)
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0887 Level E
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
Earlier cycle: November 19, 2021 — 6 health citations
Inspections in this cycle: November 19, 2021 (standard health inspection); February 1, 2024 (complaint investigation); February 29, 2024 (complaint investigation); April 26, 2024 (complaint investigation); May 22, 2024 (complaint investigation).
F0678 Level J
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 5 less serious citations (levels A to F)
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (22)
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0914 Level D
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0921 Level D
“Ensure that testing and maintenance of electrical equipment is performed.”
E0037 Level F
“Establish staff and initial training requirements.”
K0351 Level F
“Install an approved automatic sprinkler system.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level F
“Install corridor and hallway doors that block smoke.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0341 Level E
“Install a fire alarm system that can be heard throughout the facility.”
E0007 Level D
“Address patient/client population and determine types of services needed.”
E0030 Level D
“List the names and contact information of those in the facility.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0222 Level D
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0500 Level D
“Meet other general requirements that are deficient.”
K0781 Level D
“Have restrictions on the use of portable space heaters.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Fines and payment denials
Total fines over about the last three years: $16,801 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| February 29, 2024 | Fine | $16,801 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.55 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.04 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 1.94 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.54 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.17 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.37 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 37.5% | 37.3% | 45.3% |
| RN turnover (per year) | 55.0% | 38.0% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 85 nursing homes: Complete Care.
Legal business name: Complete Care at Fox Hill LLC.
Owners and managers Medicare lists (9)
| Name | Role | Share | Since |
|---|---|---|---|
| PC Gen Ct Opco Holdco LLC | Direct owner | 100% | November 15, 2022 |
| PC Gen Ct Opco Topco LLC | Indirect owner | — | November 15, 2022 |
| PC Gen Ct Topco LLC | Indirect owner | — | November 15, 2022 |
| SMS 2021 Trust | Indirect owner | — | November 15, 2022 |
| Des Capital LLC | Indirect owner | NOT APPLICABLE | November 15, 2022 |
| JRK Investments LLC | Indirect owner | NOT APPLICABLE | November 15, 2022 |
| Klugman, Jacob | Indirect owner | NOT APPLICABLE | November 15, 2022 |
| Stein, Shalom | Indirect owner | NOT APPLICABLE | November 15, 2022 |
| Sternbuch, Daniel | Indirect owner | NOT APPLICABLE | November 15, 2022 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 113.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Complete Care |
| Legal business name | Complete Care at Fox Hill LLC |
| First approved by Medicare/Medicaid | 1967-04-20 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1253 Hartford Tpke, Vernon, CT 06066 |
| County | Capitol County |
| State | Connecticut |
| Phone | (860) 875‑0771 |
| CMS Certification Number | 075183 |
| Name in Medicare records | COMPLETE CARE AT FOX HILL |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Woodlake at Tolland1.3 mi · Tolland, CT · 3 of 5 stars
- Vernon Rehabilitation and Healthcare Center2.3 mi · Vernon, CT · 5 of 5 stars
- Evergreen Center for Health & Rehabilitation8.5 mi · Stafford Springs, CT · 2 of 5 stars
- Manchester Rehabilitation and Healthcare Center8.6 mi · Manchester, CT · 4 of 5 stars
- Westside Care Center8.9 mi · Manchester, CT · 2 of 5 stars
Nearest hospital emergency rooms
- Manchester Memorial Hospital7.1 mi · Manchester, CT · Acute Care Hospital
- Johnson Memorial Hospital8.5 mi · Stafford Springs, CT · Acute Care Hospital
- Windham Community Memorial Hospital15 mi · Willimantic, CT · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13