Where is Arc at Normal?

509 North Adelaide, Normal, IL 61761, in Mc Lean County, Illinois.

What is the phone number of Arc at Normal?

(309) 452-7468, as listed by Medicare (CMS).

Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).

Medicare lists 3 fines totaling $116,779 and 2 payment denials.

Where is Arc at Normal?: 509 North Adelaide, Normal, IL 61761, in Mc Lean County, Illinois.
What is the phone number of Arc at Normal?: (309) 452-7468, as listed by Medicare (CMS).
What is the Medicare star rating of Arc at Normal?: Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
Has Arc at Normal been fined?: Medicare lists 3 fines totaling $116,779 and 2 payment denials.

Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.

Overall rating: Overall rating: 1 of 5 stars; Medicare’s summary of the three ratings below, from 1 star (much below average) to 5 stars (much above average).
Health inspections: Health inspections: 2 of 5 stars; Based on state health inspections and complaint investigations of about the last three years, compared with other nursing homes in the same state.
Staffing: Staffing: 1 of 5 stars; Based on how many hours nurses and aides spend with each resident per day (from payroll records) and how often staff leave.
Quality of resident care: Quality of resident care: 2 of 5 stars; Based on how residents do on measures such as falls with injury, pressure sores, getting better at moving around and going back to the hospital.
Short-stay residents (rehab): Short-stay residents (rehab): 1 of 5 stars; Quality rating for people who stay a short time, usually to recover after a hospital stay.
Long-stay residents: Long-stay residents: 4 of 5 stars; Quality rating for people who live in the nursing home.

From the same Medicare file. Penalties are fines and Medicare payment denials that Medicare lists for about the last three years.

Most recent standard health inspection	2025-02-21
Health deficiencies found in that inspection	19
Registered nurse hours per resident per day	0.51
Total nurse staff hours per resident per day	2.76
Nursing staff turnover (per year)	45.5%
Registered nurse turnover (per year)	33.3%
Fines	3 (total $116,779)
Medicare payment denials	2
Total penalties	5

Type	Nursing home
Certified beds	141
Average residents per day	116.4
Takes part in	Medicare and Medicaid
Ownership	For profit – limited liability company
Group or chain (affiliated entity)	Arcadia Care
Legal business name	Arc at Normal LLC
First approved by Medicare/Medicaid	1992-08-01
Resident and family councils	Resident council
Sprinklers in all required areas	Yes
Changed ownership in the last 12 months	No
Address	509 North Adelaide, Normal, IL 61761
County	Mc Lean County
State	Illinois
Phone	(309) 452‑7468
CMS Certification Number	145732
Name in Medicare records	ARC AT NORMAL
Corrections	Report an error or suggest an update →

A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.

Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
Can you see the latest state inspection report? Ask how any problems found were fixed.
How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
What therapy (physical, occupational, speech) is offered, and how many days a week?
Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
Visit more than once, including at a mealtime or in the evening, without an appointment.

By straight-line distance (not driving distance).

Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-10-31
Medicare Care Compare — official Medicare profile of this provider