Quick answers
- Is The Willows licensed?
- The Willows appears on the official license list of the New York State Department of Health (NYSDOH), Adult Care Facilities (list dated September 1, 2026, retrieved November 3, 2026) as “Adult Home”, license number 550-F-007, status: licensed. Check the state record for the latest status and inspection reports.
- How many residents can The Willows have?
- The state license lists a capacity of 24. This is the licensed maximum, not the number of places free today.
- Where is The Willows?
- 459 East Oak Orchard Street, Medina, NY 14103, New York.
- What is the phone number of The Willows?
- (585) 798-5233, as listed by the state.
- What is the closest hospital emergency room?
- Medina Memorial Hospital, Medina (about 1.3 mi in a straight line). In a medical emergency, call 911.
What to ask when you visit
A general checklist for any assisted living or residential care home. It is not medical or legal advice.
- Is the license current? Can I see the latest state inspection report and how any problems were fixed?
- What does the monthly fee include, and what costs extra (levels of care, help with medicines, laundry, transport)?
- How and how often are fees raised, and with how much notice?
- What help with daily activities is offered (bathing, dressing, medicines), and who gives it?
- How many staff are on duty during the day and at night? Is a nurse on site or on call?
- What happens if care needs increase? When would a resident have to move out?
- Is there a memory-care area for people with dementia, and is the home licensed for it?
- Does the home accept Medicaid (or a state waiver program), long-term care insurance or veterans’ benefits?
- How are medical emergencies handled, and which hospital is usually used?
- Can I talk with residents and families, share a meal, and visit at different times of day?
- What does the contract say about moving out, discharge and refunds? Ask for a copy to read at home.
Read the state record before you visit: this home’s state license record.
Free official help: the Eldercare Locator (U.S. Administration for Community Living), 1‑800‑677‑1116, eldercare.acl.gov, can connect you with your area agency on aging and your state’s Long-Term Care Ombudsman, who helps residents and families with concerns about a home.
Other licensed homes nearby
From the same official state lists, by straight-line distance from the center of the ZIP code (not driving distance).
- Briarwood Manor, Inc.17 mi · Lockport, NY · capacity 160
- Heritage Manor of Lockport17 mi · Lockport, NY · capacity 64
- Mount View Assisted Living17 mi · Lockport, NY · capacity 156
- Genesee Adult Home17 mi · Batavia, NY · capacity 80
- The Manor House17 mi · Batavia, NY · capacity 60
- Bristol Village, Inc.17 mi · Clarence Center, NY · capacity 142
Nearest hospital emergency rooms
Hospitals that list emergency services in Medicare (CMS) data, by straight-line distance.
- Medina Memorial Hospital1.3 mi · Medina, NY
- United Memorial Medical Center18 mi · Batavia, NY
- Upstate New York VA Healthcare System (Western NY VA Healthcare System)28 mi · Buffalo, NY
License information
| License type (as the state names it) | Adult Home |
|---|---|
| License number | 550-F-007 |
| License status | Licensed |
| Licensed capacity | 24 |
| Address | 459 East Oak Orchard Street, Medina, NY 14103 |
| State | New York |
| Phone | (585) 798‑5233 |
| Licensing agency | New York State Department of Health (NYSDOH), Adult Care Facilities |
| Inspection reports | This home’s record on the state website → |
| Corrections | Report an error or suggest an update → |
Sources
- Official license list of New York — New York State Department of Health (NYSDOH), Adult Care Facilities, list dated September 1, 2026, retrieved November 3, 2026
- State record for this license — inspection and complaint reports, when the state publishes them
- U.S. Census Bureau ZIP code areas (Gazetteer) — approximate position (center of the ZIP code area) used for distances