Quick answers
- Does Upstate New York VA Healthcare System (Western NY VA Healthcare System) have an emergency room?
- Yes. Medicare (CMS) data lists emergency services at Upstate New York VA Healthcare System (Western NY VA Healthcare System). In a medical emergency, call 911.
- Where is Upstate New York VA Healthcare System (Western NY VA Healthcare System)?
- 3495 Bailey Avenue, Buffalo, NY 14215, in Erie County, New York.
- What is the phone number of Upstate New York VA Healthcare System (Western NY VA Healthcare System)?
- (716) 862-3611, as listed by Medicare (CMS).
- What is the Medicare star rating of Upstate New York VA Healthcare System (Western NY VA Healthcare System)?
- 5 out of 5 stars in the CMS overall hospital quality rating (CMS data updated 2026-07-22).
Specialties and care areas[4]
- Cardiology
- Dermatology
- Geriatrics
- Ophthalmology
- Optometry
- Podiatry
- Primary care
- Urology
- Audiology
- Dental/oral surgery
- Mental health care
- Physical medicine and rehabilitation
- Radiology
- Spinal cord injuries and disorders
- Transplant surgery
- Cancer care
- Diabetes care
- Palliative and hospice care
- HIV and hepatitis treatment
- Blind and low vision rehabilitation
Conditions treated[4]
- PTSD
- Heart disease
- High blood pressure
- Heart rhythm disorders
- Angina
- Vascular diseases
- Hearing loss
- Tinnitus
- Vertigo
- Macular degeneration
- Glaucoma
- Psoriasis
- Eczema
- Skin cancer
- Acne
- Rosacea
Treatments[4]
- Physical, occupational therapy and kinesiotherapy
Procedures[4]
- Pacemaker implants
- Cardiac catheterization
- Balloon angioplasty
- Stent placement
- Electrocardiogram (EKG/ECG)
- Root canal
- Tooth extraction
- Dental implants
- Dentures
- Cochlear implant evaluation and management
Programs and centers[4]
- Blind and low vision rehabilitation
- Caregiver support
- Suicide prevention
- Women Veteran care
- Telehealth
- Nurse advice line
- Palliative and hospice care
Emergency care (hospital website)[4]
| Open 24/7 | Yes |
|---|
Other emergency rooms nearby
Hospitals that list emergency services, by straight-line distance (not driving distance).
- Erie County Medical Center2.0 mi · Buffalo, NY · Acute Care Hospital
- Sisters of Charity Hospital2.4 mi · Buffalo, NY · Acute Care Hospital
- Kenmore Mercy Hospital3.7 mi · Kenmore, NY · Acute Care Hospital
- Kaleida Health4.5 mi · Buffalo, NY · Acute Care Hospital
- Mercy Hospital of Buffalo7.3 mi · Buffalo, NY · Acute Care Hospital
Other hospitals nearby
- Brylin Hosp3.7 mi · Buffalo, NY · Psychiatric Hospital
- Buffalo Psychiatric Center3.8 mi · Buffalo, NY · Psychiatric Hospital
Nursing homes, hospice, home health and dialysis nearby
Medicare-certified providers within 25 miles, by straight-line distance. Hospice and home health care is given at home: their address is the office.
Nursing homes
- Elderwood at Amherst1.6 mi · Amherst, NY · 3 of 5 stars
- Terrace View Long Term Care Facility2.0 mi · Buffalo, NY · 2 of 5 stars
- Safire Rehabilitation of Northtowns, L L C2.1 mi · Tonawanda, NY · 1 of 5 stars
All nursing homes in the state →
Hospice providers
- Hospice Buffalo Inc5.9 mi · Cheektowaga, NY · 5 of 5 stars
- Niagara Hospice Inc15 mi · Lockport, NY · 4 of 5 stars
All hospice providers in the state →
Home health agencies
- People Home Health SVS Chha1.4 mi · Buffalo, NY
- Schofield Certified Home Care3.4 mi · Kenmore, NY · 3 of 5 stars
- VNA of Western NY Chha3.6 mi · Cheektowaga, NY · 4 of 5 stars
All home health agencies in the state →
Dialysis facilities
- Erie County Medical Center1.3 mi · Buffalo, NY · 2 of 5 stars
- DaVita Cleve Hill Dialysis Center1.4 mi · Amherst, NY · 1 of 5 stars
- Fms-Kenmore Artificial Kidney Center3.4 mi · Tonawanda, NY · 2 of 5 stars
Outpatient surgery centers nearby
Medicare-certified ambulatory surgery centers within 25 miles, by straight-line distance.
- Ambulatory Surgery Center of Western New York LLC1.4 mi · Amherst, NY
- Amherst Surgery Center1.4 mi · Amherst, NY
- Buffalo Ambulatory Surgery Center3.6 mi · Cheektowaga, NY
Community care nearby
Health centers, clinics, urgent care and pharmacies closest to this hospital, by straight-line distance, from official HRSA, Medicare and NPI Registry data. In a medical emergency, call 911.
Community health centers
- Evergreen Health - Bailey Ave.0.6 mi · Buffalo, NY · Community health center
- CHCB Benwood1.3 mi · Buffalo, NY · Community health center
- Evergreen Health - Community Dr.2.5 mi · Cheektowaga, NY · Community health center
Clinics and urgent care
- Genesee Valley Group Health Association1.4 mi · Amherst, NY · Urgent care center
- Kenmore Immediate Care Corp Inc3.4 mi · Kenmore, NY · Urgent care center
- Dar Alshifa Inc4.0 mi · Buffalo, NY · Urgent care center
Pharmacies
- BD Pharmacy, LLC1.3 mi · Buffalo, NY · Community/retail pharmacy
- Erie County Medical Center Corporation1.3 mi · Buffalo, NY · Community/retail pharmacy
- Expertsrx Pharmacy Inc1.3 mi · Buffalo, NY · Pharmacy
Assisted living nearby
Licensed homes from the official state licence list, by straight-line distance.
- Brookdale Kenmore3.4 mi · Kenmore, NY
- Ken-Ton Enriched Housing3.4 mi · Kenmore, NY
- Canterbury Woods Gates Circle3.8 mi · Buffalo, NY
- Elderwood Assisted Living at Tonawanda4.5 mi · Tonawanda, NY
About the Medicare star rating
CMS (the federal Medicare agency) gives many hospitals an overall rating from 1 to 5 stars, based on measures of mortality, safety, readmissions, patient experience and timely care. It is one piece of information: ask your doctor what matters for your care. See the full Medicare profile →
Medicare quality data
What Upstate New York VA Healthcare System (Western NY VA Healthcare System) reported to Medicare (CMS), the federal agency that publishes these results for hospitals nationwide. These are averages for many patients, not a prediction for any one person: ask your doctor what matters for your care. In a medical emergency, call 911.
What patients said (patient survey)
What this means: Patients who stayed overnight answered a national survey (HCAHPS) about their stay. More stars mean patients reported a better experience than at other hospitals. The percentages show how often patients gave the best answer, next to the national average.
| Summary star rating (all survey topics) | 3 of 5 stars |
|---|---|
| Overall rating of the hospital | 4 of 5 stars |
| Would recommend the hospital | 4 of 5 stars |
| Nurses communicated well | 4 of 5 stars |
| Doctors communicated well | 3 of 5 stars |
| Staff explained medicines | 3 of 5 stars |
| Information about recovery at home | 3 of 5 stars |
| Room and bathroom kept clean | 2 of 5 stars |
| Quiet at night | 3 of 5 stars |
| Rated the hospital 9 or 10 out of 10 | 71%National average: 72% |
| Would definitely recommend the hospital | 69%National average: 71% |
| Nurses “always” communicated well | 82%National average: 80% |
| Doctors “always” communicated well | 77%National average: 80% |
| Staff “always” explained medicines before giving them | 66%National average: 62% |
| Were given information about recovery at home | 86%National average: 86% |
| Room and bathroom “always” clean | 63%National average: 74% |
| Area around the room “always” quiet at night | 54%National average: 60% |
| Completed surveys | 505Response rate: 37% |
Source: Patient survey (HCAHPS) - Hospital — CMS, released July 22, 2026; patients discharged October 2024 to September 2025.
Infections caught in the hospital
What this means: CMS compares the number of infections patients caught in this hospital with the number expected for a hospital like it. The number shown is that ratio: below 1 means fewer infections than expected, above 1 means more. “Better” or “worse” is shown only when the difference is clear in the data.
| Central line bloodstream infections (CLABSI) | 0.778No different from the national benchmark |
|---|---|
| Catheter-associated urinary tract infections (CAUTI) | 0.633No different from the national benchmark |
| Surgical site infections after colon surgery | Not reported to Medicare |
| Surgical site infections after abdominal hysterectomy | Not reported to Medicare |
| MRSA bloodstream infections | Not reported to Medicare |
| Clostridioides difficile (C. diff) intestinal infections | Not reported to Medicare |
Source: Healthcare Associated Infections - Hospital — CMS, released July 22, 2026; data from October 2024 to September 2025.
Complications and deaths
What this means: Death rates are the share of patients who died within 30 days of going into the hospital for that condition, adjusted for how sick they were. PSI-90 combines several serious complications (a lower number is better). “No different from the national rate” is the most common result and means the hospital is in line with hospitals nationwide.
| Deaths within 30 days: heart attack patients | 10.3% |
|---|---|
| Deaths within 30 days: heart failure patients | 7.4% |
| Deaths within 30 days: pneumonia patients | 10% |
| Deaths within 30 days: COPD patients | 7% |
| Deaths within 30 days: stroke patients | Not reported to Medicare |
| Deaths within 30 days: coronary bypass surgery (CABG) | Not reported to Medicare |
| Serious complications (patient safety indicator PSI-90) | 1.06No different from the national rate |
| Complications after hip or knee replacement | 3.2% |
Source: Complications and Deaths - Hospital — CMS, released September 10, 2026; data from July 2022 to June 2025.
Return visits to the hospital (readmissions)
What this means: The share of patients who had to be admitted to a hospital again within 30 days after going home, adjusted for how sick they were. A lower percentage is better.
| Returned to any hospital within 30 days (all patients) | Not reported to Medicare |
|---|---|
| Readmitted within 30 days: heart attack | 14.3% |
| Readmitted within 30 days: heart failure | 21.3% |
| Readmitted within 30 days: pneumonia | 17.2% |
| Readmitted within 30 days: COPD | 18.8% |
| Readmitted within 30 days: coronary bypass surgery | Not reported to Medicare |
| Readmitted within 30 days: hip or knee replacement | 5.7% |
Source: Unplanned Hospital Visits - Hospital — CMS, released September 10, 2026; data from July 2023 to June 2025.
Emergency room times and sepsis care
What this means: ER time is the middle (median) time from arriving at the emergency room to leaving it; busier ERs usually have longer times, so the ER volume is shown too. Leaving before being seen: a lower percentage is better. Sepsis is a life-threatening reaction to an infection; a higher percentage means more patients got every recommended early step.
Not reported to Medicare
Source: Timely and Effective Care - Hospital — CMS, released July 22, 2026.
ER wait times and Medicare ratings nearby
How this hospital compares with others in the area, ranked only by official Medicare (CMS) numbers.
Prices
We have not been able to read a price file for Upstate New York VA Healthcare System (Western NY VA Healthcare System) yet. Every US hospital must publish its standard charges online (federal price transparency rule): look for “price transparency” or “standard charges” on the hospital’s website, or call the hospital and ask for an estimate. In a medical emergency, call 911.
Hospital information
| Hospital type | Federal/VA Acute Care Hospital |
|---|---|
| Address | 3495 Bailey Avenue, Buffalo, NY 14215 |
| County | Erie County |
| State | New York |
| Phone | (716) 862‑3611 |
| Emergency services | Yes |
| Ownership | Veterans Health Administration |
| Medicare overall rating | 5 of 5 stars |
| CMS Certification Number | 33012F |
| Name in Medicare records | UPSTATE NEW YORK VA HEALTHCARE SYSTEM (WESTERN NY VA HEALTHCARE SYSTEM) |
| Profile level | Medicare data + hospital website |
| Name on the hospital’s website | Buffalo VA Medical Center |
| Official website | va.gov |
| Corrections | Report an error or suggest an update → |
Sources
- Hospital General Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-07-22, retrieved 2026-10-29
- Medicare Care Compare — official Medicare profile of this hospital
- U.S. Census Bureau Geocoder — map position used for distances
From the hospital’s website
Numbers match the citations above. Checked 2026-10-30.
- Buffalo VA Medical Center — va.gov