Quick answers
- Where is Zerbe Sisters Nursing Center?
- 2499 Zerbe Road, Narvon, PA 17555, in Lancaster County, Pennsylvania.
- What is the phone number of Zerbe Sisters Nursing Center?
- (717) 445-4551, as listed by Medicare (CMS).
- What is the Medicare star rating of Zerbe Sisters Nursing Center?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Zerbe Sisters Nursing Center been fined?
- Medicare lists 1 fine totaling $10,033.
- What did inspectors find at Zerbe Sisters Nursing Center?
- In its last three inspection cycles (March 8, 2024 to August 5, 2026), Medicare lists 4 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 8, 2024 to August 5, 2026), Zerbe Sisters Nursing Center had 4 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $10,033 in total (1 fine, the latest on March 8, 2024). Nurse staffing is 4.32 hours per resident per day; the Pennsylvania average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 16, 2026 — 1 health citation
Inspections in this cycle: April 16, 2026 (standard health inspection); August 5, 2026 (complaint investigation).
Show 1 citation (levels A to F, no actual harm)
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
Previous cycle: February 27, 2025 — 2 health citations
Inspections in this cycle: February 27, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Earlier cycle: March 8, 2024 — 1 health citation
Inspections in this cycle: March 8, 2024 (standard health inspection).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fines and payment denials
Total fines over about the last three years: $10,033 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 8, 2024 | Fine | $10,033 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Pennsylvania | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.62 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.11 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 2.59 | 2.22 | 2.35 |
| Total nurse staff hours per resident per day | 4.32 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.88 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.33 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 57.1% | 44.6% | 45.3% |
| RN turnover (per year) | 36.4% | 39.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Zerbe Sisters Nursing Center, Inc..
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Caffrey, Daniel | Direct owner | 100% | May 26, 2005 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 87 |
| Average residents per day | 76.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Legal business name | Zerbe Sisters Nursing Center, Inc. |
| First approved by Medicare/Medicaid | 1975-03-18 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2499 Zerbe Road, Narvon, PA 17555 |
| County | Lancaster County |
| State | Pennsylvania |
| Phone | (717) 445‑4551 |
| CMS Certification Number | 395326 |
| Name in Medicare records | ZERBE SISTERS NURSING CENTER, |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hickory House Nursing Home7.7 mi · Honey Brook, PA · 5 of 5 stars
- Tel Hai Retirement Community8.1 mi · Honey Brook, PA · 5 of 5 stars
- Garden Spot Village8.2 mi · New Holland, PA · 5 of 5 stars
- Mifflin Center9.1 mi · Shillington, PA · 4 of 5 stars
- Highlands at Wyomissing10 mi · Wyomissing, PA · 5 of 5 stars
Nearest hospital emergency rooms
- Reading Hospital11 mi · West Reading, PA · Acute Care Hospital
- WellSpan Ephrata Community Hospital13 mi · Ephrata, PA · Acute Care Hospital
- Penn State Health St. Joseph15 mi · Reading, PA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13