Quick answers
- Where is Willows Center?
- 723 Summers Street, Parkersburg, WV 26101, in Wood County, West Virginia.
- What is the phone number of Willows Center?
- (304) 428-5573, as listed by Medicare (CMS).
- What is the Medicare star rating of Willows Center?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Willows Center been fined?
- Medicare lists no fines for Willows Center.
- What did inspectors find at Willows Center?
- In its last three inspection cycles (June 8, 2022 to August 13, 2026), Medicare lists 74 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 8, 2022 to August 13, 2026), Willows Center had 74 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.38 hours per resident per day; the West Virginia average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 22, 2025 — 33 health citations
Inspections in this cycle: October 30, 2025 (complaint investigation); December 22, 2025 (complaint investigation); December 22, 2025 (standard health inspection); March 10, 2026 (complaint investigation); August 13, 2026 (complaint investigation).
Show 33 citations (levels A to F, no actual harm)
F0814 Level F
“Dispose of garbage and refuse properly.”
F0600 Level E
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0609 Level E
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level E
“Respond appropriately to all alleged violations.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level E
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0806 Level E
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0868 Level E
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0849 Level D
“Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
Previous cycle: February 8, 2024 — 26 health citations
Inspections in this cycle: February 8, 2024 (standard health inspection).
Show 26 citations (levels A to F, no actual harm)
F0553 Level E
“Allow resident to participate in the development and implementation of his or her person-centered plan of care.”
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0725 Level E
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0732 Level E
“Post nurse staffing information every day.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0908 Level E
“Keep all essential equipment working safely.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0565 Level D
“Honor the resident's right to organize and participate in resident/family groups in the facility.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0625 Level D
“Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
Earlier cycle: June 8, 2022 — 15 health citations
Inspections in this cycle: June 8, 2022 (standard health inspection); December 19, 2023 (complaint investigation).
Show 15 citations (levels A to F, no actual harm)
F0680 Level E
“Ensure the activities program is directed by a qualified professional.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (12)
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0211 Level C
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0291 Level C
“Install emergency lighting that can last at least 1 1/2 hours.”
K0923 Level C
“Have proper medical gas storage and administration areas.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0921 Level F
“Ensure that testing and maintenance of electrical equipment is performed.”
K0351 Level C
“Install an approved automatic sprinkler system.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0374 Level F
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | West Virginia | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.62 | 0.74 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.85 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 1.91 | 2.07 | 2.35 |
| Total nurse staff hours per resident per day | 3.38 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.93 | 3.17 | 3.43 |
| RN hours per resident per day on the weekend | 0.19 | 0.40 | 0.48 |
| Nursing staff turnover (per year) | 45.9% | 43.7% | 45.3% |
| RN turnover (per year) | 50.0% | 42.4% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.7 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 183 nursing homes: Genesis Healthcare.
Legal business name: 723 Summers Street Operations LLC.
Owners and managers Medicare lists (11)
| Name | Role | Share | Since |
|---|---|---|---|
| Genesis WV Holdings LLC | Direct owner | 100% | April 1, 2011 |
| Fc-Gen Operations Investment LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations I LLC | Indirect owner | — | February 2, 2015 |
| Gen Operations II LLC | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare Inc | Indirect owner | — | February 2, 2015 |
| Genesis Healthcare LLC | Indirect owner | — | February 2, 2015 |
| Genesis Holdings LLC | Indirect owner | — | February 2, 2015 |
| Genesis Operations LLC | Indirect owner | — | February 2, 2015 |
| GHC Holdings LLC | Indirect owner | — | February 2, 2015 |
| Sun Healthcare Group Inc | Indirect owner | — | February 2, 2015 |
| Whitman, Arnold | Indirect owner | — | December 31, 2011 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 97 |
| Average residents per day | 93.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Genesis Healthcare |
| Legal business name | 723 Summers Street Operations LLC |
| First approved by Medicare/Medicaid | 1988-11-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 723 Summers Street, Parkersburg, WV 26101 |
| County | Wood County |
| State | West Virginia |
| Phone | (304) 428‑5573 |
| CMS Certification Number | 515085 |
| Name in Medicare records | WILLOWS CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Parkersburg Center1.4 mi · Parkersburg, WV · 1 of 5 stars
- Eagle Pointe Healthcare Center2.6 mi · Parkersburg, WV · 1 of 5 stars
- Belpre Landing Nursing and Rehabilitation2.8 mi · Belpre, OH · 2 of 5 stars
- Rockland Ridge Nursing & Rehabilitation Center3.0 mi · Belpre, OH · 5 of 5 stars
- Worthington Healthcare Center3.7 mi · Parkersburg, WV · 2 of 5 stars
Nearest hospital emergency rooms
- Camden Clark Medical Center2.0 mi · Parkersburg, WV · Acute Care Hospital
- Marietta Memorial Hospital14 mi · Marietta, OH · Acute Care Hospital
- Selby General Hospital15 mi · Marietta, OH · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13