Quick answers
- Where is Willowbrook Nursing Center?
- 227 Russell Blvd, Nacogdoches, TX 75965, in Nacogdoches County, Texas.
- What is the phone number of Willowbrook Nursing Center?
- (936) 564-4596, as listed by Medicare (CMS).
- What is the Medicare star rating of Willowbrook Nursing Center?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Willowbrook Nursing Center been fined?
- Medicare lists 1 fine totaling $153,439.
- What did inspectors find at Willowbrook Nursing Center?
- In its last three inspection cycles (April 19, 2023 to July 9, 2025), Medicare lists 23 health citations; the most serious was level J. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (April 19, 2023 to July 9, 2025), Willowbrook Nursing Center had 23 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $153,439 in total (1 fine, the latest on March 19, 2025). Nurse staffing is 3.18 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 9, 2025 — 6 health citations
Inspections in this cycle: July 9, 2025 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0805 Level D
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
Previous cycle: June 19, 2024 — 12 health citations
Inspections in this cycle: June 19, 2024 (standard health inspection); March 19, 2025 (complaint investigation); May 28, 2025 (complaint investigation); July 9, 2025 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 11 less serious citations (levels A to F)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0908 Level D
“Keep all essential equipment working safely.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0732 Level C
“Post nurse staffing information every day.”
Earlier cycle: April 19, 2023 — 5 health citations
Inspections in this cycle: April 19, 2023 (standard health inspection); June 19, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0584 Level E
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0926 Level E
“Have policies on smoking.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
Fines and payment denials
Total fines over about the last three years: $153,439 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 19, 2025 | Fine | $153,439 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.23 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.03 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 1.93 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.18 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.75 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.18 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 51.5% | 50.8% | 45.3% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 31 nursing homes: HMG Healthcare.
Legal business name: Winnie-Stowell Hospital District.
Owners and managers Medicare lists (8)
| Name | Role | Share | Since |
|---|---|---|---|
| Cibc Bank USA | Direct owner | — | April 1, 2018 |
| Forvis Mazars LLP | Direct owner | — | April 1, 2018 |
| Zions Bancorporation | Direct owner | — | April 1, 2018 |
| Cibc Bank USA | Management company (operational or managerial control) | NOT APPLICABLE | April 1, 2021 |
| Forvis Mazars LLP | Management company (operational or managerial control) | NOT APPLICABLE | April 1, 2018 |
| HMG Park Manor of Willowbrook LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2020 |
| HMG Partners II LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2020 |
| Zions Bancorporation | Management company (operational or managerial control) | NOT APPLICABLE | April 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 166 |
| Average residents per day | 103.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | HMG Healthcare |
| Legal business name | Winnie-Stowell Hospital District |
| First approved by Medicare/Medicaid | 1987-04-28 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 227 Russell Blvd, Nacogdoches, TX 75965 |
| County | Nacogdoches County |
| State | Texas |
| Phone | (936) 564‑4596 |
| CMS Certification Number | 455700 |
| Name in Medicare records | WILLOWBROOK NURSING CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Stallings Court Nursing and Rehabilitation0.4 mi · Nacogdoches, TX · 5 of 5 stars
- Westward Trails Nursing and Rehabilitation2.1 mi · Nacogdoches, TX · 3 of 5 stars
- Garrison Nursing Home & Rehabilitation Center15 mi · Garrison, TX · 3 of 5 stars
- Wells LTC Nursing & Rehabilitation20 mi · Wells, TX · 1 of 5 stars
- Southland Rehabilitation and Healthcare Center22 mi · Lufkin, TX · 3 of 5 stars
Nearest hospital emergency rooms
- Nacogdoches Medical Center0.1 mi · Nacogdoches, TX · Acute Care Hospital
- Nacogdoches Memorial Hospital2.8 mi · Nacogdoches, TX · Acute Care Hospital
- CHI St Lukes Health Memorial Lufkin22 mi · Lufkin, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13