Quick answers
- Where is Willow Grove Post Acute?
- 3485 Davisville Road, Hatboro, PA 19040, in Montgomery County, Pennsylvania.
- What is the phone number of Willow Grove Post Acute?
- (215) 830-0400, as listed by Medicare (CMS).
- What is the Medicare star rating of Willow Grove Post Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Willow Grove Post Acute been fined?
- Medicare lists no fines for Willow Grove Post Acute.
- What did inspectors find at Willow Grove Post Acute?
- In its last three inspection cycles (November 8, 2023 to May 15, 2026), Medicare lists 56 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 8, 2023 to May 15, 2026), Willow Grove Post Acute had 56 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.55 hours per resident per day; the Pennsylvania average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: May 15, 2026 — 13 health citations
Inspections in this cycle: December 1, 2025 (complaint investigation); December 30, 2025 (complaint investigation); March 17, 2026 (complaint investigation); May 15, 2026 (complaint investigation); May 15, 2026 (standard health inspection).
Show 13 citations (levels A to F, no actual harm)
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0585 Level E
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0908 Level D
“Keep all essential equipment working safely.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
Previous cycle: May 16, 2025 — 18 health citations
Inspections in this cycle: December 9, 2024 (complaint investigation); May 16, 2025 (standard health inspection).
Show 18 citations (levels A to F, no actual harm)
F0574 Level E
“The resident has the right to receive notices in a format and a language he or she understands.”
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0943 Level E
“Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.”
F0947 Level E
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0710 Level D
“Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0908 Level D
“Keep all essential equipment working safely.”
F0925 Level D
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: August 15, 2024 — 25 health citations
Inspections in this cycle: November 8, 2023 (complaint investigation); March 6, 2024 (complaint investigation); April 27, 2024 (complaint investigation); May 7, 2024 (complaint investigation); June 10, 2024 (complaint investigation); August 15, 2024 (complaint investigation); August 15, 2024 (standard health inspection); September 9, 2024 (complaint investigation).
Show 25 citations (levels A to F, no actual harm)
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0924 Level E
“Put firmly secured handrails on each side of hallways.”
F0694 Level E
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0726 Level E
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0881 Level E
“Implement a program that monitors antibiotic use.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0623 Level D
“Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0940 Level D
“Develop, implement, and/or maintain an effective training program for all new and existing staff members.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (28)
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0161 Level E
“Use approved construction type or materials.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0100 Level F
“Meet other general requirements.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0355 Level F
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0342 Level E
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
E0004 Level C
“Develop and maintain an Emergency Preparedness Program (EP).”
E0006 Level C
“Conduct risk assessment and an All-Hazards approach.”
E0022 Level C
“Establish policies and procedures for sheltering.”
E0025 Level C
“Create arrangements with other facilities to receive patients.”
E0026 Level C
“Establish roles under a Waiver declared by secretary.”
E0030 Level C
“List the names and contact information of those in the facility.”
E0031 Level C
“Provide emergency officials' contact information.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0233 Level E
“Install resident room doors of proper design and width.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0906 Level E
“Ensure gas cylinders are properly stored.”
K0521 Level C
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0353 Level C
“Inspect, test, and maintain automatic sprinkler systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Pennsylvania | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.97 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.59 | 0.90 | 0.86 |
| Nurse aide hours per resident per day | 1.99 | 2.22 | 2.35 |
| Total nurse staff hours per resident per day | 3.55 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.26 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.77 | 0.55 | 0.48 |
| Nursing staff turnover (per year) | 44.4% | 44.6% | 45.3% |
| RN turnover (per year) | 39.3% | 39.4% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 90 nursing homes: Marquis Health Services.
Legal business name: Willow Grove Operator LLC.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| Willow Grove Holdco LLC | Direct owner | 100% | January 1, 2025 |
| Rokeach, Fraide | Indirect owner | NOT APPLICABLE | January 1, 2025 |
| Marquis Limited LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2025 |
| Reliant Pro Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | January 14, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 109 |
| Average residents per day | 96.2 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Marquis Health Services |
| Legal business name | Willow Grove Operator LLC |
| First approved by Medicare/Medicaid | 1997-01-17 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3485 Davisville Road, Hatboro, PA 19040 |
| County | Montgomery County |
| State | Pennsylvania |
| Phone | (215) 830‑0400 |
| CMS Certification Number | 396017 |
| Name in Medicare records | WILLOW GROVE POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Garden Spring Rehab and Care Center1.6 mi · Willow Grove, PA · 2 of 5 stars
- Luther Woods Nursing and Rehabilitation Center1.7 mi · Hatboro, PA · 3 of 5 stars
- Majestic Oaks Rehabilitation and Nursing Center2.0 mi · Warminster, PA · 2 of 5 stars
- Huntingdon Skilled Nursing and Rehabilitation Cent2.0 mi · Huntingdon Valley, PA · 2 of 5 stars
- Willowbrooke Court-Southampton2.5 mi · Southampton, PA · 5 of 5 stars
Nearest hospital emergency rooms
- Jefferson Abington Hospital3.3 mi · Abington, PA · Acute Care Hospital
- Holy Redeemer Hospital and Medical Center3.6 mi · Meadowbrook, PA · Acute Care Hospital
- Horsham Clinic6.8 mi · Ambler, PA · Psychiatric Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13