Quick answers
- Where is Willow Creek Lodge?
- 11830 Northpointe Boulevard, Tomball, TX 77377, in Harris County, Texas.
- What is the phone number of Willow Creek Lodge?
- (281) 205-9400, as listed by Medicare (CMS).
- What is the Medicare star rating of Willow Creek Lodge?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Willow Creek Lodge been fined?
- Medicare lists no fines for Willow Creek Lodge.
- What did inspectors find at Willow Creek Lodge?
- In its last three inspection cycles (March 24, 2023 to November 19, 2025), Medicare lists 21 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (March 24, 2023 to November 19, 2025), Willow Creek Lodge had 21 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.28 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 17, 2025 — 11 health citations
Inspections in this cycle: July 17, 2025 (standard health inspection); November 19, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0732 Level C
“Post nurse staffing information every day.”
Previous cycle: June 13, 2024 — 4 health citations
Inspections in this cycle: June 13, 2024 (standard health inspection); July 2, 2025 (complaint investigation).
Show 4 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0710 Level D
“Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.”
Earlier cycle: March 24, 2023 — 6 health citations
Inspections in this cycle: March 24, 2023 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0922 Level F
“Have enough backup water supply for essential areas of the nursing home.”
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0759 Level D
“Ensure medication error rates are not 5 percent or greater.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (10)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0511 Level F
“Have properly installed electrical wiring and gas equipment.”
K0281 Level E
“Install proper backup exit lighting.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0351 Level E
“Install an approved automatic sprinkler system.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.19 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.16 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 1.93 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.28 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.93 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.09 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 55.8% | 50.8% | 45.3% |
| RN turnover (per year) | 77.8% | 49.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 6 nursing homes: Cross Healthcare Management.
Legal business name: West Coke County Hospital District.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Canyonlands Peak Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | May 1, 2026 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 135 |
| Average residents per day | 83.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Cross Healthcare Management |
| Legal business name | West Coke County Hospital District |
| First approved by Medicare/Medicaid | 2010-02-16 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 11830 Northpointe Boulevard, Tomball, TX 77377 |
| County | Harris County |
| State | Texas |
| Phone | (281) 205‑9400 |
| CMS Certification Number | 676244 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Heights of Tomball3.5 mi · Tomball, TX · 4 of 5 stars
- Park Manor of Tomball4.1 mi · Tomball, TX · 2 of 5 stars
- Lawrence Street Health Care Center4.2 mi · Tomball, TX · 4 of 5 stars
- Cypress Creek Rehabilitation and Healthcare Center5.3 mi · Cypress, TX · 3 of 5 stars
- Tomball Rehab & Nursing5.4 mi · Tomball, TX · 3 of 5 stars
Nearest hospital emergency rooms
- HCA Houston Healthcare Tomball4.3 mi · Tomball, TX · Acute Care Hospital
- St. Luke's Hospital at The Vintage4.9 mi · Houston, TX · Acute Care Hospital
- Houston Methodist Cypress Hospital5.3 mi · Cypress, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13