Quick answers
- Where is Willoughby Post Acute?
- 37603 Euclid Ave, Willoughby, OH 44094, in Lake County, Ohio.
- What is the phone number of Willoughby Post Acute?
- (440) 951-5551, as listed by Medicare (CMS).
- What is the Medicare star rating of Willoughby Post Acute?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Willoughby Post Acute been fined?
- Medicare lists 1 fine totaling $25,896.
- What did inspectors find at Willoughby Post Acute?
- In its last three inspection cycles (October 4, 2018 to April 23, 2026), Medicare lists 21 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 4, 2018 to April 23, 2026), Willoughby Post Acute had 21 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $25,896 in total (1 fine, the latest on October 22, 2025). Nurse staffing is 3.06 hours per resident per day; the Ohio average is 3.71 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 3, 2023 — 3 health citations
Inspections in this cycle: August 3, 2023 (standard health inspection); October 22, 2025 (complaint investigation); April 23, 2026 (complaint investigation).
F0697 Level G
“Provide safe, appropriate pain management for a resident who requires such services.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 1 less serious citation (levels A to F)
F0740 Level D
“Ensure each resident must receive and the facility must provide necessary behavioral health care and services.”
Previous cycle: November 21, 2019 — 10 health citations
Inspections in this cycle: November 21, 2019 (standard health inspection); November 20, 2024 (complaint investigation); August 5, 2025 (complaint investigation).
Show 10 citations (levels A to F, no actual harm)
F0921 Level F
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0725 Level F
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
F0921 Level E
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
Earlier cycle: October 4, 2018 — 8 health citations
Inspections in this cycle: October 4, 2018 (standard health inspection); October 17, 2023 (infection control inspection); August 7, 2024 (complaint investigation); September 16, 2024 (complaint investigation).
Show 8 citations (levels A to F, no actual harm)
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0555 Level D
“Honor the resident's right to choose his or her attending physician.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (15)
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0352 Level F
“Properly install and monitor supervisory attachments on automatic sprinkler systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0911 Level E
“Meet requirements for the installation and maintenance of electrical systems.”
K0351 Level D
“Install an approved automatic sprinkler system.”
E0018 Level C
“Establish procedures for tracking staff and patients during an emergency.”
E0022 Level C
“Establish policies and procedures for sheltering.”
E0024 Level C
“Establish policies and procedures for volunteers.”
E0034 Level C
“Provide a means of sharing information on occupancy/needs.”
E0035 Level C
“Provide family notifications of emergency plan.”
K0541 Level C
“Install properly constructed and protected linen or trash chutes.”
Fines and payment denials
Total fines over about the last three years: $25,896 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| October 22, 2025 | Fine | $25,896 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Ohio | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.48 | 0.64 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.86 | 0.95 | 0.86 |
| Nurse aide hours per resident per day | 1.71 | 2.12 | 2.35 |
| Total nurse staff hours per resident per day | 3.06 | 3.71 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.68 | 3.29 | 3.43 |
| RN hours per resident per day on the weekend | 0.28 | 0.43 | 0.48 |
| Nursing staff turnover (per year) | 47.9% | 49.0% | 45.3% |
| RN turnover (per year) | 33.3% | 44.4% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: Willoughby SNF Healthcare, LLC.
Owners and managers Medicare lists (7)
| Name | Role | Share | Since |
|---|---|---|---|
| 37603 Euclid Ave Oh Owner LLC | Indirect owner | — | December 1, 2024 |
| SNF Oh Holdco LLC | Indirect owner | — | December 1, 2024 |
| Well Integra Master JV LLC | Indirect owner | — | December 1, 2024 |
| Well PM Holdco JV LLC | Indirect owner | — | December 1, 2024 |
| Pacs Group, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2024 |
| Pacs Holdings, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2024 |
| Providence Group NH, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 1, 2024 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 157 |
| Average residents per day | 125.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | Willoughby SNF Healthcare, LLC |
| First approved by Medicare/Medicaid | 1974-05-02 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 37603 Euclid Ave, Willoughby, OH 44094 |
| County | Lake County |
| State | Ohio |
| Phone | (440) 951‑5551 |
| CMS Certification Number | 365305 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Ohio Living Breckenridge Village1.0 mi · Willoughby, OH · 4 of 5 stars
- Kirtland Woods of Journey3.6 mi · Kirtland, OH · 1 of 5 stars
- Mentor Ridge Health and Rehabilitation3.6 mi · Mentor, OH · 5 of 5 stars
- Mentor Hills Post Acute3.7 mi · Mentor, OH · 2 of 5 stars
- Wickliffe Country Place4.1 mi · Wickliffe, OH · 2 of 5 stars
Nearest hospital emergency rooms
- Euclid Hospital7.2 mi · Euclid, OH · Acute Care Hospital
- Hillcrest Hospital7.7 mi · Mayfield Heights, OH · Acute Care Hospital
- Lake Health9.1 mi · Concord, OH · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13