Quick answers
- Where is Whispering Pines Lodge?
- 2131 Alpine Road, Longview, TX 75601, in Gregg County, Texas.
- What is the phone number of Whispering Pines Lodge?
- (903) 757-8786, as listed by Medicare (CMS).
- What is the Medicare star rating of Whispering Pines Lodge?
- Medicare overall rating: 1 out of 5 stars (CMS data updated 2026-10-01).
- Has Whispering Pines Lodge been fined?
- Medicare lists 7 fines totaling $494,425.
- What did inspectors find at Whispering Pines Lodge?
- In its last three inspection cycles (September 13, 2023 to February 20, 2026), Medicare lists 59 health citations; the most serious was level K. 12 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 13, 2023 to February 20, 2026), Whispering Pines Lodge had 59 health citations; the most serious was level K (immediate jeopardy to resident health or safety). 12 of them were level G or higher (actual harm or immediate jeopardy). It was fined $494,425 in total (7 fines, the latest on February 20, 2026). Nurse staffing is 3.15 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 7, 2026 — 15 health citations
Inspections in this cycle: January 7, 2026 (standard health inspection); February 2, 2026 (complaint investigation); February 20, 2026 (complaint investigation).
F0678 Level J
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 14 less serious citations (levels A to F)
F0675 Level E
“Honor each resident's preferences, choices, values and beliefs.”
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0680 Level E
“Ensure the activities program is directed by a qualified professional.”
F0839 Level E
“Employ staff that are licensed, certified, or registered in accordance with state laws.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
Previous cycle: October 3, 2024 — 30 health citations
Inspections in this cycle: October 3, 2024 (standard health inspection); February 27, 2025 (complaint investigation); March 10, 2025 (complaint investigation); March 29, 2025 (complaint investigation); April 16, 2025 (complaint investigation); July 16, 2025 (complaint investigation); September 13, 2025 (complaint investigation).
F0600 Level K
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
immediate jeopardy to resident health or safety; pattern (some residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0689 Level K
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; pattern (some residents) · Quality of Life and Care Deficiencies
F0725 Level K
“Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.”
immediate jeopardy to resident health or safety; pattern (some residents) · Nursing and Physician Services Deficiencies
F0580 Level J
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Resident Rights Deficiencies
F0693 Level J
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0697 Level J
“Provide safe, appropriate pain management for a resident who requires such services.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0604 Level J
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0758 Level J
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Pharmacy Service Deficiencies
Show 19 less serious citations (levels A to F)
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0645 Level E
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0679 Level E
“Provide activities to meet all resident's needs.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0602 Level D
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0919 Level D
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: September 13, 2023 — 14 health citations
Inspections in this cycle: September 13, 2023 (standard health inspection); October 4, 2023 (complaint investigation); September 4, 2024 (complaint investigation).
Show 14 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0558 Level E
“Reasonably accommodate the needs and preferences of each resident.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level E
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0680 Level E
“Ensure the activities program is directed by a qualified professional.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0582 Level D
“Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0758 Level D
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0037 Level F
“Establish staff and initial training requirements.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0741 Level D
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
Fines and payment denials
Total fines over about the last three years: $494,425 (7 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| February 20, 2026 | Fine | $79,863 |
| September 13, 2025 | Fine | $171,130 |
| July 16, 2025 | Fine | $16,432 |
| March 10, 2025 | Fine | $17,641 |
| March 10, 2025 | Fine | $17,641 |
| February 27, 2025 | Fine | $9,479 |
| October 3, 2024 | Fine | $182,239 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.38 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.75 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 2.02 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 3.15 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.61 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.29 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 68.1% | 50.8% | 45.3% |
| RN turnover (per year) | 83.3% | 49.8% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 150 nursing homes: Creative Solutions in Healthcare.
Legal business name: Longview III Enterprises LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Creative Solutions in Healthcare Inc | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2019 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 116 |
| Average residents per day | 66.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Creative Solutions in Healthcare |
| Legal business name | Longview III Enterprises LLC |
| First approved by Medicare/Medicaid | 1994-09-21 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 2131 Alpine Road, Longview, TX 75601 |
| County | Gregg County |
| State | Texas |
| Phone | (903) 757‑8786 |
| CMS Certification Number | 675386 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Highland Pines Nursing Home1.5 mi · Longview, TX · 2 of 5 stars
- Longview Hill Nursing and Rehabilitation Center2.0 mi · Longview, TX · 1 of 5 stars
- Treviso Transitional Care2.0 mi · Longview, TX · 1 of 5 stars
- Avir at Longview2.1 mi · Longview, TX · 1 of 5 stars
- Heritage at Longview Healthcare Center2.2 mi · Longview, TX · 2 of 5 stars
Nearest hospital emergency rooms
- Longview Regional Medical Center1.6 mi · Longview, TX · Acute Care Hospital
- CHRISTUS Good Shepherd Medical Center1.8 mi · Longview, TX · Acute Care Hospital
- UT Health East Texas Henderson Hospital25 mi · Henderson, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13