Quick answers
- Where is Westminster Towers?
- 70 West Lucerne Circle, Orlando, FL 32801, in Orange County, Florida.
- What is the phone number of Westminster Towers?
- (407) 841-1310, as listed by Medicare (CMS).
- What is the Medicare star rating of Westminster Towers?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Westminster Towers been fined?
- Medicare lists 2 fines totaling $22,133.
- What did inspectors find at Westminster Towers?
- In its last three inspection cycles (October 7, 2021 to August 19, 2026), Medicare lists 23 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 7, 2021 to August 19, 2026), Westminster Towers had 23 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $22,133 in total (2 fines, the latest on March 4, 2025). Nurse staffing is 3.72 hours per resident per day; the Florida average is 3.86 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 13, 2025 — 7 health citations
Inspections in this cycle: March 13, 2025 (standard health inspection); August 19, 2026 (complaint investigation).
F0578 Level J
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Resident Rights Deficiencies
Show 6 less serious citations (levels A to F)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0655 Level D
“Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0840 Level D
“Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Previous cycle: August 3, 2023 — 5 health citations
Inspections in this cycle: August 3, 2023 (standard health inspection); March 4, 2025 (complaint investigation).
F0678 Level J
“Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 4 less serious citations (levels A to F)
F0561 Level D
“Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
Earlier cycle: October 7, 2021 — 11 health citations
Inspections in this cycle: October 7, 2021 (standard health inspection); May 14, 2024 (complaint investigation); August 21, 2024 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fines and payment denials
Total fines over about the last three years: $22,133 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| March 4, 2025 | Fine | $5,980 |
| March 4, 2025 | Fine | $16,153 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Florida | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.07 | 0.73 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.37 | 0.80 | 0.86 |
| Nurse aide hours per resident per day | 2.28 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.72 | 3.86 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.35 | 3.51 | 3.43 |
| RN hours per resident per day on the weekend | 0.79 | 0.53 | 0.48 |
| Nursing staff turnover (per year) | 31.3% | 41.5% | 45.3% |
| RN turnover (per year) | 45.0% | 46.1% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 9 nursing homes: Westminster Communities of Florida.
Legal business name: Presbyterian Retirement Communities, Inc..
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Westminster Services Inc | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 1980 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 92.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Westminster Communities of Florida |
| Legal business name | Presbyterian Retirement Communities, Inc. |
| First approved by Medicare/Medicaid | 1992-01-01 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 70 West Lucerne Circle, Orlando, FL 32801 |
| County | Orange County |
| State | Florida |
| Phone | (407) 841‑1310 |
| CMS Certification Number | 105757 |
| Name in Medicare records | WESTMINSTER TOWERS |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Delaney Park Health and Rehabilitation Center0.4 mi · Orlando, FL · 2 of 5 stars
- Commons at Orlando Lutheran Towers0.6 mi · Orlando, FL · 1 of 5 stars
- South Orange Health and Rehabilitation Center0.8 mi · Orlando, FL · 5 of 5 stars
- Orlando Health and Rehabilitation Center1.6 mi · Orlando, FL · 1 of 5 stars
- Guardian Care Nursing & Rehabilitation Center2.1 mi · Orlando, FL · 2 of 5 stars
Nearest hospital emergency rooms
- Orlando Health0.5 mi · Orlando, FL · Acute Care Hospital
- AdventHealth Orlando2.8 mi · Orlando, FL · Acute Care Hospital
- Orlando Health-Health Central Hospital9.0 mi · Ocoee, FL · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13