Quick answers
- Where is West Valley Post Acute?
- 7057 Shoup Ave, West Hills, CA 91307, in Los Angeles County, California.
- What is the phone number of West Valley Post Acute?
- (818) 348-8422, as listed by Medicare (CMS).
- What is the Medicare star rating of West Valley Post Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has West Valley Post Acute been fined?
- Medicare lists 2 fines totaling $71,200 and 2 payment denials.
- What did inspectors find at West Valley Post Acute?
- In its last three inspection cycles (January 10, 2024 to July 30, 2026), Medicare lists 78 health citations; the most serious was level J. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 10, 2024 to July 30, 2026), West Valley Post Acute had 78 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 3 of them were level G or higher (actual harm or immediate jeopardy). It was fined $71,200 in total (2 fines, the latest on June 7, 2024) and had 2 Medicare payment denials. Nurse staffing is 4.24 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: July 30, 2026 — 19 health citations
Inspections in this cycle: November 17, 2025 (complaint investigation); December 17, 2025 (complaint investigation); February 9, 2026 (complaint investigation); May 11, 2026 (complaint investigation); July 30, 2026 (standard health inspection).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 18 less serious citations (levels A to F)
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0557 Level D
“Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
Previous cycle: August 14, 2025 — 35 health citations
Inspections in this cycle: October 23, 2024 (complaint investigation); November 5, 2024 (complaint investigation); June 26, 2025 (complaint investigation); July 22, 2025 (complaint investigation); August 14, 2025 (standard health inspection).
Show 35 citations (levels A to F, no actual harm)
F0550 Level E
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0577 Level E
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0583 Level E
“Keep residents' personal and medical records private and confidential.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0804 Level E
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0805 Level E
“Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0814 Level E
“Dispose of garbage and refuse properly.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0760 Level D
“Ensure that residents are free from significant medication errors.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0837 Level D
“Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Earlier cycle: September 5, 2024 — 24 health citations
Inspections in this cycle: January 10, 2024 (complaint investigation); January 25, 2024 (complaint investigation); February 20, 2024 (complaint investigation); June 7, 2024 (complaint investigation); August 1, 2024 (complaint investigation); August 29, 2024 (complaint investigation); September 5, 2024 (standard health inspection).
F0770 Level J
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Administration Deficiencies
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 22 less serious citations (levels A to F)
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0658 Level E
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0692 Level E
“Provide enough food/fluids to maintain a resident's health.”
F0552 Level D
“Ensure that residents are fully informed and understand their health status, care and treatments.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0790 Level D
“Provide routine and 24-hour emergency dental care for each resident.”
F0804 Level D
“Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0640 Level B
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0912 Level B
“Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (35)
K0914 Level F
“Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0712 Level C
“Have simulated fire drills held at unexpected times.”
E0039 Level F
“Conduct testing and exercise requirements.”
K0291 Level F
“Install emergency lighting that can last at least 1 1/2 hours.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
E0034 Level C
“Provide a means of sharing information on occupancy/needs.”
E0041 Level C
“Implement emergency and standby power systems.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0343 Level E
“Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0325 Level D
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
E0018 Level C
“Establish procedures for tracking staff and patients during an emergency.”
E0024 Level C
“Establish policies and procedures for volunteers.”
Fines and payment denials
Total fines over about the last three years: $71,200 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 7, 2024 | Fine | $24,341 |
| June 7, 2024 | Payment denial | from July 7, 2024, 30 days |
| January 10, 2024 | Fine | $46,859 |
| January 10, 2024 | Payment denial | from February 21, 2024, 23 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.47 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.30 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.48 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 4.24 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.81 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.35 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 19.6% | 36.6% | 45.3% |
| RN turnover (per year) | 25.0% | 37.8% | 42.5% |
| Administrators who left in the last year | 2.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 277 nursing homes: Pacs Group.
Legal business name: West Valleyidence Opco, LLC.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Providence Group North LLC | Direct owner | 100% | August 6, 2015 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 128 |
| Average residents per day | 101.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Pacs Group |
| Legal business name | West Valleyidence Opco, LLC |
| First approved by Medicare/Medicaid | 1968-12-10 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 7057 Shoup Ave, West Hills, CA 91307 |
| County | Los Angeles County |
| State | California |
| Phone | (818) 348‑8422 |
| CMS Certification Number | 055443 |
| Name in Medicare records | WEST VALLEY POST ACUTE |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Canyon Oaks Nursing and Rehabilitation Center0.6 mi · Canoga Park, CA · 3 of 5 stars
- West Hills Health and Rehabilitation Center1.0 mi · Canoga Park, CA · 1 of 5 stars
- Topanga Terrace1.4 mi · Canoga Park, CA · 4 of 5 stars
- Holiday Manor Care Center2.3 mi · Canoga Park, CA · 2 of 5 stars
- Woodland Care Center2.9 mi · Reseda, CA · 2 of 5 stars
Nearest hospital emergency rooms
- UCLA West Valley Medical Center1.1 mi · West Hills, CA · Acute Care Hospital
- Kaiser Foundation Hospital - Woodland Hills2.3 mi · Woodland Hills, CA · Acute Care Hospital
- Northridge Hospital Medical Center4.7 mi · Northridge, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13