Quick answers
- Where is West Side House LTC Facility?
- 35 Fruit Street, Worcester, MA 01609, in Worcester County, Massachusetts.
- What is the phone number of West Side House LTC Facility?
- (978) 361-5032, as listed by Medicare (CMS).
- What is the Medicare star rating of West Side House LTC Facility?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has West Side House LTC Facility been fined?
- Medicare lists no fines for West Side House LTC Facility.
- What did inspectors find at West Side House LTC Facility?
- In its last three inspection cycles (September 7, 2023 to March 30, 2026), Medicare lists 13 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 7, 2023 to March 30, 2026), West Side House LTC Facility had 13 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.50 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 30, 2026 — no health citations
Inspections in this cycle: March 30, 2026 (standard health inspection).
Previous cycle: December 30, 2024 — 5 health citations
Inspections in this cycle: November 6, 2024 (complaint investigation); December 30, 2024 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Earlier cycle: September 7, 2023 — 8 health citations
Inspections in this cycle: September 7, 2023 (standard health inspection).
Show 8 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (30)
E0004 Level E
“Develop and maintain an Emergency Preparedness Program (EP).”
E0006 Level E
“Conduct risk assessment and an All-Hazards approach.”
E0013 Level E
“Develop Emergency Preparedness policies and procedures.”
E0018 Level E
“Establish procedures for tracking staff and patients during an emergency.”
E0022 Level E
“Establish policies and procedures for sheltering.”
E0024 Level E
“Establish policies and procedures for volunteers.”
E0029 Level E
“Develop a communication plan.”
E0030 Level E
“List the names and contact information of those in the facility.”
E0031 Level E
“Provide emergency officials' contact information.”
E0036 Level E
“Establish emergency prep training and testing.”
E0039 Level E
“Conduct testing and exercise requirements.”
K0353 Level E
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level E
“Have simulated fire drills held at unexpected times.”
K0918 Level E
“Have generator or other power source capable of supplying service within 10 seconds.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0324 Level C
“Provide properly protected cooking facilities.”
E0004 Level F
“Develop and maintain an Emergency Preparedness Program (EP).”
E0013 Level F
“Develop Emergency Preparedness policies and procedures.”
E0029 Level F
“Develop a communication plan.”
E0036 Level F
“Establish emergency prep training and testing.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0911 Level F
“Meet requirements for the installation and maintenance of electrical systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0711 Level D
“Provide a written emergency evacuation plan.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.46 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.89 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 3.15 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 4.50 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.87 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.39 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 44.3% | 37.6% | 45.3% |
| RN turnover (per year) | 50.0% | 42.7% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 6 nursing homes: Elder Services.
Legal business name: West Side Corporation.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Essex Group Management Corp | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 1995 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 91 |
| Average residents per day | 53.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Elder Services |
| Legal business name | West Side Corporation |
| First approved by Medicare/Medicaid | 1990-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 35 Fruit Street, Worcester, MA 01609 |
| County | Worcester County |
| State | Massachusetts |
| Phone | (978) 361‑5032 |
| CMS Certification Number | 225500 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Lutheran Rehabilitation and Skilled Care Center0.5 mi · Worcester, MA · 5 of 5 stars
- St Mary Health Care Center0.7 mi · Worcester, MA · 2 of 5 stars
- St Francis Rehabilitation & Nursing Center1.5 mi · Worcester, MA · 4 of 5 stars
- Worcester Rehabilitation & Health Care Center1.6 mi · Worcester, MA · 2 of 5 stars
- Christopher House of Worcester1.7 mi · Worcester, MA · 3 of 5 stars
Nearest hospital emergency rooms
- St Vincent Hospital0.8 mi · Worcester, MA · Acute Care Hospital
- UMass Memorial Medical Center/University Campus2.7 mi · Worcester, MA · Acute Care Hospital
- Marlborough Hospital14 mi · Marlborough, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13