Quick answers
- Where is Wachusett Manor?
- 32 Hospital Hill Road, Gardner, MA 01440, in Worcester County, Massachusetts.
- What is the phone number of Wachusett Manor?
- (978) 632-5477, as listed by Medicare (CMS).
- What is the Medicare star rating of Wachusett Manor?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Wachusett Manor been fined?
- Medicare lists no fines for Wachusett Manor.
- What did inspectors find at Wachusett Manor?
- In its last three inspection cycles (May 16, 2023 to September 26, 2025), Medicare lists 42 health citations; the most serious was level J. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 16, 2023 to September 26, 2025), Wachusett Manor had 42 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 3 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.34 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: September 26, 2025 — 5 health citations
Inspections in this cycle: September 26, 2025 (standard health inspection).
Show 5 citations (levels A to F, no actual harm)
F0628 Level E
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0585 Level D
“Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: August 13, 2024 — 11 health citations
Inspections in this cycle: August 13, 2024 (standard health inspection); June 24, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0925 Level E
“Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0699 Level D
“Provide care or services that was trauma informed and/or culturally competent.”
F0791 Level D
“Provide or obtain dental services for each resident.”
F0921 Level D
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0641 Level C
“Ensure each resident receives an accurate assessment.”
Earlier cycle: May 16, 2023 — 26 health citations
Inspections in this cycle: May 16, 2023 (standard health inspection).
F0658 Level J
“Ensure services provided by the nursing facility meet professional standards of quality.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
F0695 Level J
“Provide safe and appropriate respiratory care for a resident when needed.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0726 Level J
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Nursing and Physician Services Deficiencies
Show 23 less serious citations (levels A to F)
F0838 Level F
“Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0888 Level F
“Ensure staff are vaccinated for COVID-19”
F0689 Level E
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0868 Level E
“Have the Quality Assessment and Assurance group have the required members and meet at least quarterly”
F0887 Level E
“Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0640 Level D
“Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0700 Level D
“Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.”
F0712 Level D
“Ensure that the resident and his/her doctor meet face-to-face at all required visits.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0883 Level D
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0909 Level D
“Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0711 Level F
“Provide a written emergency evacuation plan.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
E0039 Level E
“Conduct testing and exercise requirements.”
E0013 Level D
“Develop Emergency Preparedness policies and procedures.”
E0029 Level D
“Develop a communication plan.”
E0036 Level D
“Establish emergency prep training and testing.”
E0041 Level D
“Implement emergency and standby power systems.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0531 Level D
“Have elevators that firefighters can control in the event of a fire.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
E0041 Level F
“Implement emergency and standby power systems.”
K0712 Level F
“Have simulated fire drills held at unexpected times.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.55 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.85 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 1.94 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.34 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 2.94 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.44 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 46.2% | 37.6% | 45.3% |
| RN turnover (per year) | 18.2% | 42.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 22 nursing homes: Ephram Lahasky.
Legal business name: Wachusett Rehabilitation and Nursing Center LLC.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 96 |
| Average residents per day | 92.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Ephram Lahasky |
| Legal business name | Wachusett Rehabilitation and Nursing Center LLC |
| First approved by Medicare/Medicaid | 1991-01-08 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 32 Hospital Hill Road, Gardner, MA 01440 |
| County | Worcester County |
| State | Massachusetts |
| Phone | (978) 632‑5477 |
| CMS Certification Number | 225533 |
| Name in Medicare records | WACHUSETT MANOR |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Gardner Rehabilitation and Nursing Center0.3 mi · Gardner, MA · 2 of 5 stars
- Alliance Health at Baldwinville5.1 mi · Baldwinville, MA · 4 of 5 stars
- The Highlands8.7 mi · Fitchburg, MA · 3 of 5 stars
- Fitchburg Healthcare9.5 mi · Fitchburg, MA · 1 of 5 stars
- Fitchburg Rehabilitation and Nursing Center9.7 mi · Fitchburg, MA · 1 of 5 stars
Nearest hospital emergency rooms
- Heywood Hospital -1.2 mi · Gardner, MA · Acute Care Hospital
- UMass Memorial Healthalliance Hospitals11 mi · Leominster, MA · Acute Care Hospital
- Athol Memorial Hospital12 mi · Athol, MA · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13