Quick answers
- Where is Viewcrest Health Center?
- 3111 Church Street, Duluth, MN 55811, in St. Louis County, Minnesota.
- What is the phone number of Viewcrest Health Center?
- (218) 727-8801, as listed by Medicare (CMS).
- What is the Medicare star rating of Viewcrest Health Center?
- Medicare overall rating: 4 out of 5 stars (CMS data updated 2026-10-01).
- Has Viewcrest Health Center been fined?
- Medicare lists 5 fines totaling $71,076 and 1 payment denial.
- What did inspectors find at Viewcrest Health Center?
- In its last three inspection cycles (September 21, 2023 to August 4, 2026), Medicare lists 26 health citations; the most serious was level J. 4 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 21, 2023 to August 4, 2026), Viewcrest Health Center had 26 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 4 of them were level G or higher (actual harm or immediate jeopardy). It was fined $71,076 in total (5 fines, the latest on June 2, 2026) and had 1 Medicare payment denial. Nurse staffing is 3.64 hours per resident per day; the Minnesota average is 4.27 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: August 21, 2025 — 2 health citations
Inspections in this cycle: August 21, 2025 (standard health inspection); June 2, 2026 (complaint investigation); August 4, 2026 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 1 less serious citation (levels A to F)
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
Previous cycle: July 11, 2024 — 6 health citations
Inspections in this cycle: July 11, 2024 (standard health inspection); March 21, 2025 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 5 less serious citations (levels A to F)
F0809 Level F
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0554 Level D
“Allow residents to self-administer drugs if determined clinically appropriate.”
F0645 Level D
“PASARR screening for Mental disorders or Intellectual Disabilities”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
Earlier cycle: September 21, 2023 — 18 health citations
Inspections in this cycle: September 21, 2023 (standard health inspection); February 14, 2024 (complaint investigation); May 14, 2024 (complaint investigation); August 29, 2024 (complaint investigation).
F0760 Level J
“Ensure that residents are free from significant medication errors.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Pharmacy Service Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 16 less serious citations (levels A to F)
F0801 Level F
“Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.”
F0880 Level F
“Provide and implement an infection prevention and control program.”
F0567 Level E
“Honor the resident's right to manage his or her financial affairs.”
F0568 Level E
“Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.”
F0570 Level E
“Assure the security of all personal funds of residents deposited with the facility.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0688 Level D
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0744 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.”
F0757 Level D
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (11)
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0781 Level G
“Have restrictions on the use of portable space heaters.”
K0920 Level F
“Ensure proper usage of power strips and extension cords.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level F
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0346 Level C
“Follow proper procedures when the fire alarm was out of service for more than 4 hours.”
Fines and payment denials
Total fines over about the last three years: $71,076 (5 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| June 2, 2026 | Fine | $19,635 |
| June 2, 2026 | Payment denial | from July 2, 2026, 5 days |
| March 21, 2025 | Fine | $17,345 |
| July 11, 2024 | Fine | $10,839 |
| May 14, 2024 | Fine | $14,433 |
| February 14, 2024 | Fine | $8,824 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Minnesota | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.83 | 1.08 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.27 | 0.61 | 0.86 |
| Nurse aide hours per resident per day | 2.54 | 2.58 | 2.35 |
| Total nurse staff hours per resident per day | 3.64 | 4.27 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.07 | 3.73 | 3.43 |
| RN hours per resident per day on the weekend | 0.41 | 0.71 | 0.48 |
| Nursing staff turnover (per year) | 53.2% | 42.1% | 45.3% |
| RN turnover (per year) | 31.3% | 39.3% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 14 nursing homes: St. Francis Health Services.
Legal business name: Duluth Health Services.
Owners and managers Medicare lists (4)
| Name | Role | Share | Since |
|---|---|---|---|
| St. Francis Health Services of Morris, Inc | Direct owner | NOT APPLICABLE | December 9, 2009 |
| Big Stone Therapies, Inc | Management company (operational or managerial control) | NOT APPLICABLE | February 3, 2015 |
| Eide Bailly LLP | Management company (operational or managerial control) | NOT APPLICABLE | January 3, 2023 |
| St. Francis Health Services of Morris, Inc | Management company (operational or managerial control) | NOT APPLICABLE | December 9, 2009 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 88 |
| Average residents per day | 84.7 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – church related |
| Group or chain (affiliated entity) | St. Francis Health Services |
| Legal business name | Duluth Health Services |
| First approved by Medicare/Medicaid | 1987-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3111 Church Street, Duluth, MN 55811 |
| County | St. Louis County |
| State | Minnesota |
| Phone | (218) 727‑8801 |
| CMS Certification Number | 245414 |
| Name in Medicare records | VIEWCREST HEALTH CENTER |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Hilltop Healthcare Rehabilitation and Skilled Nurs2.9 mi · Duluth, MN · 2 of 5 stars
- Benedictine Health Center3.5 mi · Duluth, MN · 1 of 5 stars
- Bayshore Residence and Rehabilitation Center3.6 mi · Duluth, MN · 2 of 5 stars
- Aftenro Home3.9 mi · Duluth, MN · 1 of 5 stars
- The North Shore Estates LLC4.6 mi · Duluth, MN · 2 of 5 stars
Nearest hospital emergency rooms
- Essentia Health St Mary's Medical Center3.2 mi · Duluth, MN · Acute Care Hospital
- St Lukes Hospital3.6 mi · Duluth, MN · Acute Care Hospital
- St Marys Hospital Superior6.6 mi · Superior, WI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13