Quick answers
- Where is Vantage at West Springfield LLC?
- 42 Prospect Avenue, West Springfield, MA 01089, in Hampden County, Massachusetts.
- What is the phone number of Vantage at West Springfield LLC?
- (413) 733-3151, as listed by Medicare (CMS).
- What is the Medicare star rating of Vantage at West Springfield LLC?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Vantage at West Springfield LLC been fined?
- Medicare lists no fines for Vantage at West Springfield LLC.
- What did inspectors find at Vantage at West Springfield LLC?
- In its last three inspection cycles (May 31, 2023 to December 11, 2025), Medicare lists 32 health citations; the most serious was level G. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (May 31, 2023 to December 11, 2025), Vantage at West Springfield LLC had 32 health citations; the most serious was level G (actual harm to residents). 2 of them were level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.87 hours per resident per day; the Massachusetts average is 3.94 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: December 11, 2025 — 6 health citations
Inspections in this cycle: December 11, 2025 (standard health inspection).
Show 6 citations (levels A to F, no actual harm)
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: August 6, 2024 — 9 health citations
Inspections in this cycle: August 6, 2024 (standard health inspection); October 15, 2024 (complaint investigation).
Show 9 citations (levels A to F, no actual harm)
F0657 Level E
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
F0641 Level B
“Ensure each resident receives an accurate assessment.”
Earlier cycle: May 31, 2023 — 17 health citations
Inspections in this cycle: May 31, 2023 (standard health inspection); October 12, 2023 (complaint investigation); December 6, 2023 (complaint investigation).
F0656 Level G
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
actual harm to residents; isolated (a few residents) · Resident Assessment and Care Planning Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 15 less serious citations (levels A to F)
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0637 Level D
“Assess the resident when there is a significant change in condition”
F0660 Level D
“Plan the resident's discharge to meet the resident's goals and needs.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0687 Level D
“Provide appropriate foot care.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0812 Level D
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (16)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0521 Level F
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
E0039 Level E
“Conduct testing and exercise requirements.”
E0004 Level D
“Develop and maintain an Emergency Preparedness Program (EP).”
E0013 Level D
“Develop Emergency Preparedness policies and procedures.”
E0029 Level D
“Develop a communication plan.”
E0036 Level D
“Establish emergency prep training and testing.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0374 Level D
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0291 Level D
“Install emergency lighting that can last at least 1 1/2 hours.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0761 Level D
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Massachusetts | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.51 | 0.66 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.04 | 0.97 | 0.86 |
| Nurse aide hours per resident per day | 2.32 | 2.31 | 2.35 |
| Total nurse staff hours per resident per day | 3.87 | 3.94 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.55 | 3.52 | 3.43 |
| RN hours per resident per day on the weekend | 0.52 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 59.0% | 37.6% | 45.3% |
| RN turnover (per year) | 60.0% | 42.7% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 9 nursing homes: Vantage Care.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Arem, Cheryl | Direct owner | 25% | December 29, 2025 |
| Brown, Yossi | Direct owner | 25% | December 29, 2025 |
| Herskovitz, Miriam | Direct owner | 25% | December 29, 2025 |
| Yurowitz, Sam | Direct owner | 25% | December 29, 2025 |
| Innovations Healthcare, LLC | Management company (operational or managerial control) | NOT APPLICABLE | December 29, 2025 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 168 |
| Average residents per day | 113.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Vantage Care |
| First approved by Medicare/Medicaid | 1979-01-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | Yes |
| Address | 42 Prospect Avenue, West Springfield, MA 01089 |
| County | Hampden County |
| State | Massachusetts |
| Phone | (413) 733‑3151 |
| CMS Certification Number | 225262 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Mary's Meadow at Providence Place0.4 mi · Holyoke, MA · 5 of 5 stars
- Mont Marie Rehabilitation & Healthcare Center1.0 mi · Holyoke, MA · 3 of 5 stars
- Mission Care at Holyoke1.4 mi · Holyoke, MA · 1 of 5 stars
- Massachusetts Veterans Home at Holyoke3.0 mi · Holyoke, MA · 4 of 5 stars
- Renaissance Manor on Cabot3.5 mi · Holyoke, MA · 5 of 5 stars
Nearest hospital emergency rooms
- Holyoke Medical Center2.9 mi · Holyoke, MA · Acute Care Hospital
- Baystate Medical Center3.1 mi · Springfield, MA · Acute Care Hospital
- Mercy Medical Center3.5 mi · Springfield, MA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13