Quick answers
- Where is Twin Lakes Community?
- 3802 Wade Coble Drive, Burlington, NC 27215, in Alamance County, North Carolina.
- What is the phone number of Twin Lakes Community?
- (336) 538-1400, as listed by Medicare (CMS).
- What is the Medicare star rating of Twin Lakes Community?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Twin Lakes Community been fined?
- Medicare lists 1 fine totaling $6,152.
- What did inspectors find at Twin Lakes Community?
- In its last three inspection cycles (September 15, 2023 to March 19, 2026), Medicare lists 7 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (September 15, 2023 to March 19, 2026), Twin Lakes Community had 7 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). It was fined $6,152 in total (1 fine, the latest on August 7, 2024). Nurse staffing is 5.39 hours per resident per day; the North Carolina average is 3.87 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 19, 2026 — 3 health citations
Inspections in this cycle: March 19, 2026 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0638 Level E
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0577 Level C
“Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.”
Previous cycle: January 9, 2025 — 2 health citations
Inspections in this cycle: January 9, 2025 (standard health inspection); March 11, 2025 (complaint investigation).
Show 2 citations (levels A to F, no actual harm)
F0604 Level D
“Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.”
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
Earlier cycle: September 15, 2023 — 2 health citations
Inspections in this cycle: September 15, 2023 (standard health inspection); August 7, 2024 (complaint investigation).
Show 2 citations (levels A to F, no actual harm)
F0602 Level E
“Protect each resident from the wrongful use of the resident's belongings or money.”
F0603 Level E
“Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (11)
K0211 Level E
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0521 Level E
“Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.”
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0311 Level D
“Have an enclosure around a vertical opening shaft.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0700 Level D
“Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0923 Level D
“Have proper medical gas storage and administration areas.”
Fines and payment denials
Total fines over about the last three years: $6,152 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| August 7, 2024 | Fine | $6,152 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | North Carolina | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.77 | 0.62 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.05 | 0.88 | 0.86 |
| Nurse aide hours per resident per day | 3.57 | 2.37 | 2.35 |
| Total nurse staff hours per resident per day | 5.39 | 3.87 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 4.49 | 3.40 | 3.43 |
| RN hours per resident per day on the weekend | 0.36 | 0.41 | 0.48 |
| Nursing staff turnover (per year) | 43.0% | 48.7% | 45.3% |
| RN turnover (per year) | 25.0% | 45.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Legal business name: Lutheran Retirement Ministries of Alamance County, North Carolina.
Owners and managers Medicare lists (1)
| Name | Role | Share | Since |
|---|---|---|---|
| Lutheran Retirement Ministries of Alamance County, North Carolina | Direct owner | 100% | September 30, 1983 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 104 |
| Average residents per day | 93.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Lutheran Retirement Ministries of Alamance County, North Carolina |
| First approved by Medicare/Medicaid | 1983-10-04 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 3802 Wade Coble Drive, Burlington, NC 27215 |
| County | Alamance County |
| State | North Carolina |
| Phone | (336) 538‑1400 |
| CMS Certification Number | 345235 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Liberty Commons Nursing & Rehabilitation Center of1.3 mi · Burlington, NC · 4 of 5 stars
- Edgewood Place at the Village at Brookwood3.5 mi · Burlington, NC · 5 of 5 stars
- White Oak Manor - Burlington6.0 mi · Burlington, NC · 2 of 5 stars
- Peak Resources - Alamance, Inc6.7 mi · Graham, NC · 3 of 5 stars
- Alamance Health Care Center6.9 mi · Burlington, NC · 2 of 5 stars
Nearest hospital emergency rooms
- Alamance Regional Medical Center1.7 mi · Burlington, NC · Acute Care Hospital
- The Moses H. Cone Memorial Hospital15 mi · Greensboro, NC · Acute Care Hospital
- Chatham Hospital Inc25 mi · Siler City, NC · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13