Quick answers
- Where is Trinity Village?
- 1265 21 Street NE, Hickory, NC 28601, in Catawba County, North Carolina.
- What is the phone number of Trinity Village?
- (828) 328-2006, as listed by Medicare (CMS).
- What is the Medicare star rating of Trinity Village?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has Trinity Village been fined?
- Medicare lists 1 fine totaling $8,512.
- What did inspectors find at Trinity Village?
- In its last three inspection cycles (October 31, 2023 to March 11, 2026), Medicare lists 5 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 31, 2023 to March 11, 2026), Trinity Village had 5 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). It was fined $8,512 in total (1 fine, the latest on April 23, 2024). Nurse staffing is 6.57 hours per resident per day; the North Carolina average is 3.87 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 11, 2026 — 3 health citations
Inspections in this cycle: March 11, 2026 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: January 15, 2025 — no health citations
Inspections in this cycle: January 15, 2025 (standard health inspection).
Earlier cycle: October 31, 2023 — 2 health citations
Inspections in this cycle: October 31, 2023 (standard health inspection); April 23, 2024 (complaint investigation).
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
Show 1 less serious citation (levels A to F)
F0607 Level D
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0271 Level D
“Have exits that are accessible at all times.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
Fines and payment denials
Total fines over about the last three years: $8,512 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| April 23, 2024 | Fine | $8,512 |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | North Carolina | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.12 | 0.62 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.60 | 0.88 | 0.86 |
| Nurse aide hours per resident per day | 4.84 | 2.37 | 2.35 |
| Total nurse staff hours per resident per day | 6.57 | 3.87 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 5.98 | 3.40 | 3.43 |
| RN hours per resident per day on the weekend | 0.76 | 0.41 | 0.48 |
| Nursing staff turnover (per year) | 26.3% | 48.7% | 45.3% |
| RN turnover (per year) | 18.2% | 45.7% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 9 nursing homes: Lutheran Services Carolinas.
Legal business name: Lutheran Home-Hickory, Inc..
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Lsa Management, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2004 |
| Lutheran Home Hickory West Property, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2004 |
| Lutheran Services for the Aging, Inc. | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2004 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 104 |
| Average residents per day | 97.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Group or chain (affiliated entity) | Lutheran Services Carolinas |
| Legal business name | Lutheran Home-Hickory, Inc. |
| First approved by Medicare/Medicaid | 1976-07-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1265 21 Street NE, Hickory, NC 28601 |
| County | Catawba County |
| State | North Carolina |
| Phone | (828) 328‑2006 |
| CMS Certification Number | 345152 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- The Greens at Viewmont1.0 mi · Hickory, NC · 3 of 5 stars
- The Greens at Hickory2.3 mi · Hickory, NC · 2 of 5 stars
- Trinity Ridge4.9 mi · Hickory, NC · 3 of 5 stars
- Conover Nursing and Rehabilitation Center6.2 mi · Conover, NC · 5 of 5 stars
- Hickory Falls Health and Rehabilitation7.6 mi · Granite Falls, NC · 4 of 5 stars
Nearest hospital emergency rooms
- Frye Regional Medical Center1.4 mi · Hickory, NC · Acute Care Hospital
- Catawba Valley Medical Center4.3 mi · Hickory, NC · Acute Care Hospital
- Caldwell Memorial Hospital16 mi · Lenoir, NC · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13