Quick answers
- Where is Touchpoints at Chestnut?
- 171 Main St, East Windsor, CT 06088, in Capitol County, Connecticut.
- What is the phone number of Touchpoints at Chestnut?
- (860) 292-5394, as listed by Medicare (CMS).
- What is the Medicare star rating of Touchpoints at Chestnut?
- Medicare overall rating: 3 out of 5 stars (CMS data updated 2026-10-01).
- Has Touchpoints at Chestnut been fined?
- Medicare lists no fines for Touchpoints at Chestnut.
- What did inspectors find at Touchpoints at Chestnut?
- In its last three inspection cycles (July 30, 2021 to August 18, 2025), Medicare lists 30 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (July 30, 2021 to August 18, 2025), Touchpoints at Chestnut had 30 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.90 hours per resident per day; the Connecticut average is 3.90 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 24, 2025 — 16 health citations
Inspections in this cycle: April 24, 2025 (standard health inspection).
Show 16 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0947 Level E
“Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0572 Level D
“Give residents a notice of rights, rules, services and charges.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0610 Level D
“Respond appropriately to all alleged violations.”
F0644 Level D
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0742 Level D
“Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0791 Level D
“Provide or obtain dental services for each resident.”
Previous cycle: June 28, 2023 — 11 health citations
Inspections in this cycle: June 28, 2023 (standard health inspection); April 24, 2025 (complaint investigation); August 18, 2025 (complaint investigation).
Show 11 citations (levels A to F, no actual harm)
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0730 Level E
“Observe each nurse aide's job performance and give regular training.”
F0584 Level D
“Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0698 Level D
“Provide safe, appropriate dialysis care/services for a resident who requires such services.”
F0726 Level D
“Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0770 Level D
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Earlier cycle: July 30, 2021 — 3 health citations
Inspections in this cycle: July 30, 2021 (standard health inspection).
Show 3 citations (levels A to F, no actual harm)
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (17)
E0029 Level D
“Develop a communication plan.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level D
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0500 Level D
“Meet other general requirements that are deficient.”
K0711 Level D
“Provide a written emergency evacuation plan.”
K0712 Level D
“Have simulated fire drills held at unexpected times.”
K0918 Level D
“Have generator or other power source capable of supplying service within 10 seconds.”
K0919 Level D
“Meet requirements for the use of electrical equipment.”
K0353 Level D
“Inspect, test, and maintain automatic sprinkler systems.”
K0363 Level D
“Install corridor and hallway doors that block smoke.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Connecticut | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.85 | 0.71 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.82 | 0.87 | 0.86 |
| Nurse aide hours per resident per day | 2.23 | 2.33 | 2.35 |
| Total nurse staff hours per resident per day | 3.90 | 3.90 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.34 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 0.50 | 0.46 | 0.48 |
| Nursing staff turnover (per year) | 53.6% | 37.3% | 45.3% |
| RN turnover (per year) | 58.3% | 38.0% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.5 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 12 nursing homes: Icare Health Network.
Legal business name: Chestnut Point Care Center LLC.
Owners and managers Medicare lists (8)
| Name | Role | Share | Since |
|---|---|---|---|
| Global World Investors | Direct owner | 10% | April 1, 1999 |
| Premier First Investors, LLLP | Direct owner | 10% | April 1, 1999 |
| Krausz, Hersch | Direct owner | 21% | April 1, 1999 |
| Melamed, Solomon | Direct owner | — | April 1, 1999 |
| Salazar, V. Robert | Direct owner | 31% | April 1, 1999 |
| Sebbag, David | Direct owner | 21% | April 1, 1999 |
| Wright, Christopher | Direct owner | 5% | April 1, 1999 |
| I Care Management | Management company (operational or managerial control) | NOT APPLICABLE | January 1, 2001 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 57 |
| Average residents per day | 50.9 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Icare Health Network |
| Legal business name | Chestnut Point Care Center LLC |
| First approved by Medicare/Medicaid | 2003-05-01 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 171 Main St, East Windsor, CT 06088 |
| County | Capitol County |
| State | Connecticut |
| Phone | (860) 292‑5394 |
| CMS Certification Number | 075436 |
| Name in Medicare records | TOUCHPOINTS AT CHESTNUT |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Bickford Health Care Center0.5 mi · Windsor Locks, CT · 1 of 5 stars
- Fresh River Healthcare0.6 mi · East Windsor, CT · 5 of 5 stars
- St Joseph's Residence3.5 mi · Enfield, CT · 5 of 5 stars
- Suffield House Rehabilitation and Healthcare Cente4.2 mi · Suffield, CT · 4 of 5 stars
- Autumn Lake Healthcare at Windsor4.3 mi · Windsor, CT · 1 of 5 stars
Nearest hospital emergency rooms
- Manchester Memorial Hospital11 mi · Manchester, CT · Acute Care Hospital
- St Francis Hospital & Medical Center11 mi · Hartford, CT · Acute Care Hospital
- Johnson Memorial Hospital12 mi · Stafford Springs, CT · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13