Quick answers
- Where is The Willows at Okemos?
- 4830 Central Park Drive, Okemos, MI 48864, in Ingham County, Michigan.
- What is the phone number of The Willows at Okemos?
- (517) 349-3600, as listed by Medicare (CMS).
- What is the Medicare star rating of The Willows at Okemos?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has The Willows at Okemos been fined?
- Medicare lists no fines for The Willows at Okemos.
- What did inspectors find at The Willows at Okemos?
- In its last three inspection cycles (January 4, 2024 to April 16, 2026), Medicare lists 20 health citations; the most serious was level G. 1 was level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (January 4, 2024 to April 16, 2026), The Willows at Okemos had 20 health citations; the most serious was level G (actual harm to residents). 1 of them was level G or higher (actual harm or immediate jeopardy). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 3.92 hours per resident per day; the Michigan average is 4.03 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 16, 2026 — 7 health citations
Inspections in this cycle: April 16, 2026 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0636 Level D
“Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.”
F0638 Level D
“Assure that each resident’s assessment is updated at least once every 3 months.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0756 Level D
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0791 Level D
“Provide or obtain dental services for each resident.”
Previous cycle: January 29, 2025 — 8 health citations
Inspections in this cycle: January 29, 2025 (complaint investigation); January 29, 2025 (standard health inspection); May 7, 2025 (complaint investigation).
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 7 less serious citations (levels A to F)
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0685 Level D
“Assist a resident in gaining access to vision and hearing services.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
Earlier cycle: January 4, 2024 — 5 health citations
Inspections in this cycle: January 4, 2024 (standard health inspection); August 30, 2024 (complaint investigation).
Show 5 citations (levels A to F, no actual harm)
F0921 Level F
“Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0732 Level C
“Post nurse staffing information every day.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (4)
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0923 Level F
“Have proper medical gas storage and administration areas.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Michigan | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.36 | 0.78 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.60 | 0.89 | 0.86 |
| Nurse aide hours per resident per day | 1.96 | 2.36 | 2.35 |
| Total nurse staff hours per resident per day | 3.92 | 4.03 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.43 | 3.50 | 3.43 |
| RN hours per resident per day on the weekend | 1.20 | 0.49 | 0.48 |
| Nursing staff turnover (per year) | 35.7% | 44.6% | 45.3% |
| RN turnover (per year) | 18.2% | 39.2% | 42.5% |
| Administrators who left in the last year | 1.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 127 nursing homes: Trilogy Health Services.
Legal business name: Trilogy Healthcare of Ingham, LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Continental Merger Sub LLC | Indirect owner | — | October 1, 2021 |
| Northstar Healthcare Income Inc | Indirect owner | — | October 1, 2021 |
| Northstar Healthcare Income Operating Partnership LP | Indirect owner | — | October 1, 2021 |
| Trilogy Holdings Nt-Hci, LLC | Indirect owner | — | October 1, 2021 |
| Trilogy Management Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | October 1, 2021 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 68 |
| Average residents per day | 63.3 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Trilogy Health Services |
| Legal business name | Trilogy Healthcare of Ingham, LLC |
| First approved by Medicare/Medicaid | 2014-09-25 |
| Resident and family councils | Resident and family councils |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4830 Central Park Drive, Okemos, MI 48864 |
| County | Ingham County |
| State | Michigan |
| Phone | (517) 349‑3600 |
| CMS Certification Number | 235701 |
| Name in Medicare records | The Willows At Okemos |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Medilodge of Okemos0.8 mi · Okemos, MI · 5 of 5 stars
- Ingham County Medical Care Facility2.0 mi · Okemos, MI · 4 of 5 stars
- Medilodge of Campus Area2.2 mi · East Lansing, MI · 4 of 5 stars
- Burcham Hills Retirement Center2.4 mi · East Lansing, MI · 1 of 5 stars
- Medilodge of East Lansing3.5 mi · East Lansing, MI · 2 of 5 stars
Nearest hospital emergency rooms
- McLaren Greater Lansing4.7 mi · Lansing, MI · Acute Care Hospital
- Edward W Sparrow Hospital6.4 mi · Lansing, MI · Acute Care Hospital
- Eaton Rapids Medical Center20 mi · Eaton Rapids, MI · Critical Access Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13