Quick answers
- Where is The Willows at Citation?
- 1376 Silver Springs Drive, Lexington, KY 40511, in Fayette County, Kentucky.
- What is the phone number of The Willows at Citation?
- (859) 277-0320, as listed by Medicare (CMS).
- What is the Medicare star rating of The Willows at Citation?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has The Willows at Citation been fined?
- Medicare lists no fines for The Willows at Citation.
- What did inspectors find at The Willows at Citation?
- In its last three inspection cycles (November 4, 2021 to April 9, 2026), Medicare lists 9 health citations; the most serious was level E. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (November 4, 2021 to April 9, 2026), The Willows at Citation had 9 health citations; the most serious was level E (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.17 hours per resident per day; the Kentucky average is 3.99 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: April 9, 2026 — no health citations
Inspections in this cycle: April 9, 2026 (standard health inspection).
Previous cycle: June 26, 2025 — 2 health citations
Inspections in this cycle: June 26, 2025 (standard health inspection).
Show 2 citations (levels A to F, no actual harm)
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0628 Level D
“Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.”
Earlier cycle: November 4, 2021 — 7 health citations
Inspections in this cycle: November 4, 2021 (standard health inspection).
Show 7 citations (levels A to F, no actual harm)
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0679 Level D
“Provide activities to meet all resident's needs.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (1)
K0920 Level D
“Ensure proper usage of power strips and extension cords.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Kentucky | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 1.26 | 0.80 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.87 | 0.80 | 0.86 |
| Nurse aide hours per resident per day | 2.04 | 2.39 | 2.35 |
| Total nurse staff hours per resident per day | 4.17 | 3.99 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.93 | 3.48 | 3.43 |
| RN hours per resident per day on the weekend | 1.06 | 0.54 | 0.48 |
| Nursing staff turnover (per year) | 38.6% | 45.4% | 45.3% |
| RN turnover (per year) | 33.3% | 40.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 127 nursing homes: Trilogy Health Services.
Legal business name: Trilogy Healthcare of Fayette III LLC.
Owners and managers Medicare lists (2)
| Name | Role | Share | Since |
|---|---|---|---|
| Trilogy Management Services LLC | Direct owner | 100% | June 1, 2026 |
| Trilogy Management Services LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 3, 2026 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 54 |
| Average residents per day | 49.8 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – limited liability company |
| Group or chain (affiliated entity) | Trilogy Health Services |
| Legal business name | Trilogy Healthcare of Fayette III LLC |
| First approved by Medicare/Medicaid | 2014-06-04 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 1376 Silver Springs Drive, Lexington, KY 40511 |
| County | Fayette County |
| State | Kentucky |
| Phone | (859) 277‑0320 |
| CMS Certification Number | 185474 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Homestead Post Acute3.5 mi · Lexington, KY · 3 of 5 stars
- Pine Meadows Post Acute3.7 mi · Lexington, KY · 2 of 5 stars
- Lexington Country Place4.1 mi · Lexington, KY · 1 of 5 stars
- Cambridge Nursing & Rehabilitation Center4.1 mi · Lexington, KY · 3 of 5 stars
- The Willows at Hamburg4.7 mi · Lexington, KY · 2 of 5 stars
Nearest hospital emergency rooms
- University of Kentucky Hospital3.7 mi · Lexington, KY · Acute Care Hospital
- Lexington VA Medical Center3.9 mi · Lexington, KY · Federal/VA Acute Care Hospital
- Saint Joseph Hospital4.1 mi · Lexington, KY · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13