Quick answers
- Where is The Lakes?
- 5701 West Britton Road, Oklahoma City, OK 73132, in Oklahoma County, Oklahoma.
- What is the phone number of The Lakes?
- (405) 773-8900, as listed by Medicare (CMS).
- What is the Medicare star rating of The Lakes?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has The Lakes been fined?
- Medicare lists 2 fines totaling $19,073 and 1 payment denial.
- What did inspectors find at The Lakes?
- In its last three inspection cycles (June 8, 2022 to December 18, 2024), Medicare lists 26 health citations; the most serious was level J. 2 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (June 8, 2022 to December 18, 2024), The Lakes had 26 health citations; the most serious was level J (immediate jeopardy to resident health or safety). 2 of them were level G or higher (actual harm or immediate jeopardy). It was fined $19,073 in total (2 fines, the latest on November 21, 2024) and had 1 Medicare payment denial. Nurse staffing is 3.82 hours per resident per day; the Oklahoma average is 3.82 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: November 21, 2024 — 11 health citations
Inspections in this cycle: November 21, 2024 (standard health inspection).
Show 11 citations (levels A to F, no actual harm)
F0644 Level E
“Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0883 Level E
“Develop and implement policies and procedures for flu and pneumonia vaccinations.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
F0661 Level D
“Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
Previous cycle: September 28, 2023 — 8 health citations
Inspections in this cycle: September 28, 2023 (standard health inspection); October 11, 2024 (complaint investigation); December 18, 2024 (complaint investigation).
F0689 Level J
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
immediate jeopardy to resident health or safety; isolated (a few residents) · Quality of Life and Care Deficiencies
F0689 Level G
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 6 less serious citations (levels A to F)
F0607 Level E
“Develop and implement policies and procedures to prevent abuse, neglect, and theft.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0609 Level D
“Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
Earlier cycle: June 8, 2022 — 7 health citations
Inspections in this cycle: June 8, 2022 (standard health inspection); August 12, 2024 (complaint investigation).
Show 7 citations (levels A to F, no actual harm)
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0684 Level E
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0686 Level E
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0688 Level E
“Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0573 Level D
“Let each resident or the resident's legal representative access or purchase copies of all the resident's records.”
F0641 Level D
“Ensure each resident receives an accurate assessment.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (14)
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0374 Level E
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0222 Level F
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0347 Level F
“Properly provide smoke detection systems in areas open to corridors.”
K0374 Level F
“Install smoke barrier doors that can resist smoke for at least 20 minutes.”
K0761 Level F
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0271 Level E
“Have exits that are accessible at all times.”
K0321 Level E
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0741 Level E
“Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.”
K0222 Level E
“Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.”
K0324 Level E
“Provide properly protected cooking facilities.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
Fines and payment denials
Total fines over about the last three years: $19,073 (2 fines). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| November 21, 2024 | Fine | $11,052 |
| October 11, 2024 | Fine | $8,021 |
| October 11, 2024 | Payment denial | from November 2, 2024, 14 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Oklahoma | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.32 | 0.34 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.91 | 0.92 | 0.86 |
| Nurse aide hours per resident per day | 2.59 | 2.55 | 2.35 |
| Total nurse staff hours per resident per day | 3.82 | 3.82 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.60 | 3.44 | 3.43 |
| RN hours per resident per day on the weekend | 0.32 | 0.27 | 0.48 |
| Nursing staff turnover (per year) | 51.6% | 55.4% | 45.3% |
| RN turnover (per year) | 44.4% | 52.0% | 42.5% |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 6 nursing homes: Phoenix Healthcare.
Legal business name: Phoenix Healthcare LLC.
Owners and managers Medicare lists (5)
| Name | Role | Share | Since |
|---|---|---|---|
| Phoenix Healthcare LLC | Direct owner | — | September 29, 2004 |
| Cain, Larry | Direct owner | — | September 29, 2004 |
| Forvis Mazars LLP | Management company (operational or managerial control) | NOT APPLICABLE | October 14, 2004 |
| Phoenix Healthcare LLC | Management company (operational or managerial control) | NOT APPLICABLE | September 29, 2004 |
| Phoenix Rehab LLC | Management company (operational or managerial control) | NOT APPLICABLE | September 29, 2004 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 120 |
| Average residents per day | 79.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – individual |
| Group or chain (affiliated entity) | Phoenix Healthcare |
| Legal business name | Phoenix Healthcare LLC |
| First approved by Medicare/Medicaid | 2001-06-13 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 5701 West Britton Road, Oklahoma City, OK 73132 |
| County | Oklahoma County |
| State | Oklahoma |
| Phone | (405) 773‑8900 |
| CMS Certification Number | 375396 |
| Name in Medicare records | THE LAKES |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- St. Ann's Skilled Nursing and Therapy1.6 mi · Oklahoma City, OK · 4 of 5 stars
- The Health Center at Concordia1.8 mi · Oklahoma City, OK · 5 of 5 stars
- Warr Acres Nursing Center1.8 mi · Oklahoma City, OK · 3 of 5 stars
- Baptist Village of Oklahoma City2.1 mi · Oklahoma City, OK · 2 of 5 stars
- Bellevue Health & Rehabilitation Center2.7 mi · Oklahoma City, OK · 3 of 5 stars
Nearest hospital emergency rooms
- Lakeside Women's Hospital, a Member of INTEGRIS He2.2 mi · Oklahoma City, OK · Acute Care Hospital
- INTEGRIS Community Hospital - Council Crossing2.2 mi · Oklahoma City, OK · Acute Care Hospital
- Northwest Surgical Hospital2.8 mi · Oklahoma City, OK · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13