Quick answers
- Where is The Hallmark?
- 4718 Hallmark Dr, Houston, TX 77056, in Harris County, Texas.
- What is the phone number of The Hallmark?
- (713) 622-6633, as listed by Medicare (CMS).
- What is the Medicare star rating of The Hallmark?
- Medicare overall rating: 5 out of 5 stars (CMS data updated 2026-10-01).
- Has The Hallmark been fined?
- Medicare lists no fines for The Hallmark.
- What did inspectors find at The Hallmark?
- In its last three inspection cycles (December 1, 2023 to March 18, 2026), Medicare lists 13 health citations; the most serious was level F. See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (December 1, 2023 to March 18, 2026), The Hallmark had 13 health citations; the most serious was level F (no actual harm, potential for more than minimal harm). Medicare lists no fines or payment denials for it in the last three years. Nurse staffing is 4.63 hours per resident per day; the Texas average is 3.42 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: March 18, 2026 — 1 health citation
Inspections in this cycle: March 18, 2026 (standard health inspection).
Show 1 citation (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
Previous cycle: January 16, 2025 — no health citations
Inspections in this cycle: January 16, 2025 (standard health inspection).
Earlier cycle: December 1, 2023 — 12 health citations
Inspections in this cycle: December 1, 2023 (standard health inspection); July 12, 2024 (complaint investigation).
Show 12 citations (levels A to F, no actual harm)
F0812 Level F
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0641 Level E
“Ensure each resident receives an accurate assessment.”
F0690 Level E
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0690 Level D
“Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0693 Level D
“Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.”
F0761 Level D
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0777 Level D
“Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (7)
K0223 Level F
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0355 Level E
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0372 Level E
“Ensure smoke barriers are constructed to a 1 hour fire resistance rating.”
K0324 Level D
“Provide properly protected cooking facilities.”
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | Texas | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.67 | 0.44 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 1.17 | 0.94 | 0.86 |
| Nurse aide hours per resident per day | 2.79 | 2.03 | 2.35 |
| Total nurse staff hours per resident per day | 4.63 | 3.42 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.84 | 2.99 | 3.43 |
| RN hours per resident per day on the weekend | 0.65 | 0.35 | 0.48 |
| Nursing staff turnover (per year) | 56.8% | 50.8% | 45.3% |
| RN turnover (per year) | 66.7% | 49.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.6 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 32 |
| Average residents per day | 27.6 |
| Takes part in | Medicare and Medicaid |
| Ownership | Non-profit – corporation |
| Legal business name | Brazos Presbyterian Homes Inc |
| First approved by Medicare/Medicaid | 2017-05-26 |
| Part of a continuing care retirement community | Yes |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 4718 Hallmark Dr, Houston, TX 77056 |
| County | Harris County |
| State | Texas |
| Phone | (713) 622‑6633 |
| CMS Certification Number | 676423 |
| Name in Medicare records | THE HALLMARK |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- Brookdale Galleria0.9 mi · Houston, TX · 3 of 5 stars
- The Vosswood Nursing Center2.7 mi · Houston, TX · 4 of 5 stars
- Woodway Nursing & Rehab3.0 mi · Houston, TX
- FFIII Houston SNF Tenant LLC3.5 mi · Houston, TX · 3 of 5 stars
- Sharpview Residence and Rehabilitation Center4.3 mi · Houston, TX · 2 of 5 stars
Nearest hospital emergency rooms
- Houston Methodist Willowbrook Hospital2.3 mi · Houston, TX · Acute Care Hospital
- Memorial Hermann - Texas Medical Center4.4 mi · Houston, TX · Acute Care Hospital
- Houston Methodist Hospital4.4 mi · Houston, TX · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13