Quick answers
- Where is Terrace Post Acute?
- 7447 Sepulveda Blvd, Van Nuys, CA 91405, in Los Angeles County, California.
- What is the phone number of Terrace Post Acute?
- (818) 787-3400, as listed by Medicare (CMS).
- What is the Medicare star rating of Terrace Post Acute?
- Medicare overall rating: 2 out of 5 stars (CMS data updated 2026-10-01).
- Has Terrace Post Acute been fined?
- Medicare lists 1 fine totaling $94,094 and 1 payment denial.
- What did inspectors find at Terrace Post Acute?
- In its last three inspection cycles (October 18, 2023 to June 4, 2026), Medicare lists 84 health citations; the most serious was level G. 3 were level G or higher (actual harm or immediate jeopardy). See the list below (CMS data updated 2026-10-01).
Medicare ratings, explained
Star ratings are one piece of information. Visit, ask questions and talk with your doctor about what matters for your care.
Inspections, fines and staffing
In its last three inspection cycles (October 18, 2023 to June 4, 2026), Terrace Post Acute had 84 health citations; the most serious was level G (actual harm to residents). 3 of them were level G or higher (actual harm or immediate jeopardy). It was fined $94,094 in total (1 fine, the latest on October 18, 2023) and had 1 Medicare payment denial. Nurse staffing is 3.89 hours per resident per day; the California average is 4.54 and the national average is 3.90.
Source: Medicare (CMS) Provider Data Catalog, data updated October 1, 2026, retrieved November 13, 2026.
Inspection history: last three cycles
State inspectors visit about once a year and also investigate complaints. Each citation (deficiency) has a tag number and a letter, A to L. The letter shows how serious the problem was and how many residents it affected.
What the letters A to L mean
| Seriousness | Isolated (a few residents) | Pattern (some) | Widespread (many) |
|---|---|---|---|
| No actual harm, potential for minimal harm | A | B | C |
| No actual harm, potential for more than minimal harm | D | E | F |
| Actual harm to residents | G | H | I |
| Immediate jeopardy to resident health or safety | J | K | L |
Source: the scope and severity grid Medicare (CMS) uses for nursing home citations.
Most recent cycle: January 15, 2026 — 20 health citations
Inspections in this cycle: January 15, 2026 (complaint investigation); January 15, 2026 (standard health inspection); March 6, 2026 (complaint investigation); April 8, 2026 (complaint investigation); April 21, 2026 (complaint investigation); June 4, 2026 (complaint investigation).
Show 20 citations (levels A to F, no actual harm)
F0756 Level E
“Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.”
F0697 Level E
“Provide safe, appropriate pain management for a resident who requires such services.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0759 Level E
“Ensure medication error rates are not 5 percent or greater.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0803 Level E
“Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0825 Level D
“Provide or get specialized rehabilitative services as required for a resident.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0583 Level D
“Keep residents' personal and medical records private and confidential.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0692 Level D
“Provide enough food/fluids to maintain a resident's health.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0730 Level D
“Observe each nurse aide's job performance and give regular training.”
F0809 Level D
“Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.”
F0814 Level D
“Dispose of garbage and refuse properly.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
Previous cycle: November 21, 2024 — 26 health citations
Inspections in this cycle: October 4, 2024 (complaint investigation); October 25, 2024 (complaint investigation); November 14, 2024 (complaint investigation); November 21, 2024 (complaint investigation); November 21, 2024 (standard health inspection); December 6, 2024 (complaint investigation); December 17, 2024 (complaint investigation); January 30, 2025 (complaint investigation); February 8, 2025 (complaint investigation); March 7, 2025 (complaint investigation); May 6, 2025 (complaint investigation); May 19, 2025 (complaint investigation); August 19, 2025 (complaint investigation); August 26, 2025 (complaint investigation).
Show 26 citations (levels A to F, no actual harm)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0758 Level E
“Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0711 Level D
“Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0772 Level D
“Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0578 Level D
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0657 Level D
“Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.”
F0658 Level D
“Ensure services provided by the nursing facility meet professional standards of quality.”
F0684 Level D
“Provide appropriate treatment and care according to orders, resident’s preferences and goals.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0880 Level D
“Provide and implement an infection prevention and control program.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0773 Level D
“Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.”
Earlier cycle: December 1, 2023 — 38 health citations
Inspections in this cycle: October 18, 2023 (complaint investigation); November 22, 2023 (complaint investigation); December 1, 2023 (standard health inspection); January 16, 2024 (infection control inspection); May 7, 2024 (complaint investigation); May 17, 2024 (complaint investigation); May 28, 2024 (complaint investigation); July 5, 2024 (complaint investigation); July 25, 2024 (complaint investigation); September 5, 2024 (complaint investigation); September 11, 2024 (complaint investigation); September 18, 2024 (complaint investigation).
F0692 Level G
“Provide enough food/fluids to maintain a resident's health.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
F0600 Level G
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
actual harm to residents; isolated (a few residents) · Freedom from Abuse, Neglect, and Exploitation Deficiencies
F0695 Level G
“Provide safe and appropriate respiratory care for a resident when needed.”
actual harm to residents; isolated (a few residents) · Quality of Life and Care Deficiencies
Show 35 less serious citations (levels A to F)
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0842 Level E
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0919 Level E
“Make sure that a working call system is available in each resident's bathroom and bathing area.”
F0578 Level E
“Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.”
F0755 Level E
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0757 Level E
“Ensure each resident’s drug regimen must be free from unnecessary drugs.”
F0760 Level E
“Ensure that residents are free from significant medication errors.”
F0761 Level E
“Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.”
F0770 Level E
“Provide timely, quality laboratory services/tests to meet the needs of residents.”
F0812 Level E
“Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.”
F0880 Level E
“Provide and implement an infection prevention and control program.”
F0656 Level E
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0558 Level D
“Reasonably accommodate the needs and preferences of each resident.”
F0686 Level D
“Provide appropriate pressure ulcer care and prevent new ulcers from developing.”
F0697 Level D
“Provide safe, appropriate pain management for a resident who requires such services.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0842 Level D
“Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.”
F0600 Level D
“Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.”
F0550 Level D
“Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0656 Level D
“Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.”
F0676 Level D
“Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.”
F0677 Level D
“Provide care and assistance to perform activities of daily living for any resident who is unable.”
F0687 Level D
“Provide appropriate foot care.”
F0689 Level D
“Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.”
F0694 Level D
“Provide for the safe, appropriate administration of IV fluids for a resident when needed.”
F0695 Level D
“Provide safe and appropriate respiratory care for a resident when needed.”
F0806 Level D
“Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.”
F0813 Level D
“Have a policy regarding use and storage of foods brought to residents by family and other visitors.”
F0881 Level D
“Implement a program that monitors antibiotic use.”
F0755 Level D
“Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.”
F0580 Level D
“Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.”
F0638 Level B
“Assure that each resident’s assessment is updated at least once every 3 months.”
Citation descriptions are Medicare’s official wording. “From a complaint” means the citation came from a complaint investigation instead of the regular yearly inspection.
Full inspection reports on Medicare Care Compare →
Fire safety citations (24)
K0345 Level F
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0761 Level E
“To conduct inspection, testing and maintenance of fire doors by qualified individuals.”
K0341 Level D
“Install a fire alarm system that can be heard throughout the facility.”
K0355 Level D
“Properly select, install, inspect, or maintain portable fire extinguishes.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0918 Level F
“Have generator or other power source capable of supplying service within 10 seconds.”
K0293 Level E
“Have properly located and lighted "Exit" signs.”
K0511 Level E
“Have properly installed electrical wiring and gas equipment.”
K0923 Level E
“Have proper medical gas storage and administration areas.”
K0223 Level D
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0324 Level D
“Provide properly protected cooking facilities.”
K0345 Level D
“Have approved installation, maintenance and testing program for fire alarm systems.”
K0353 Level F
“Inspect, test, and maintain automatic sprinkler systems.”
K0223 Level E
“Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.”
K0325 Level E
“Have properly installed hallway dispensers for alcohol-based hand rub.”
K0331 Level E
“Construct fire resistant interior walls.”
K0363 Level E
“Install corridor and hallway doors that block smoke.”
K0920 Level E
“Ensure proper usage of power strips and extension cords.”
K0211 Level D
“Keep aisles, corridors, and exits free of obstruction in case of emergency.”
K0293 Level D
“Have properly located and lighted "Exit" signs.”
K0321 Level D
“Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.”
K0342 Level D
“Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.”
K0511 Level D
“Have properly installed electrical wiring and gas equipment.”
Fines and payment denials
Total fines over about the last three years: $94,094 (1 fine). A payment denial means Medicare stopped paying for new admissions for a time.
| Date | Penalty | Amount or length |
|---|---|---|
| October 18, 2023 | Fine | $94,094 |
| October 18, 2023 | Payment denial | from December 30, 2023, 44 days |
Source: Medicare (CMS) Penalties file, data updated October 1, 2026.
Staffing
Hours of nursing care per resident per day, from the payroll records nursing homes send to Medicare, next to the state and national averages.
| Measure | This home | California | National |
|---|---|---|---|
| Registered nurse (RN) hours per resident per day | 0.46 | 0.68 | 0.69 |
| Licensed practical nurse (LPN) hours per resident per day | 0.93 | 1.20 | 0.86 |
| Nurse aide hours per resident per day | 2.50 | 2.66 | 2.35 |
| Total nurse staff hours per resident per day | 3.89 | 4.54 | 3.90 |
| Total nurse staff hours per resident per day on the weekend | 3.71 | 4.10 | 3.43 |
| RN hours per resident per day on the weekend | 0.38 | 0.52 | 0.48 |
| Nursing staff turnover (per year) | 28.7% | 36.6% | 45.3% |
| RN turnover (per year) | 33.3% | 37.8% | 42.5% |
| Administrators who left in the last year | 0.0 | 0.4 | 0.5 |
Source: Medicare (CMS) Provider Information and State US Averages, data updated October 1, 2026.
Owners and operator
Part of a group of 22 nursing homes: Windsor.
Legal business name: Windsor Terrace Healthcare LLC.
Owners and managers Medicare lists (3)
| Name | Role | Share | Since |
|---|---|---|---|
| Antelope Holdings I, LLC | Direct owner | — | June 30, 2023 |
| Antelope Realty Holdings I, LLC | Direct owner | — | August 2, 2023 |
| Newgen Administrative Services, LLC | Management company (operational or managerial control) | NOT APPLICABLE | June 30, 2023 |
Source: Medicare (CMS) Ownership file, data updated October 1, 2026. Only owners with an ownership interest and management companies are shown.
Compare with other nursing homes
Key facts
| Type | Nursing home |
|---|---|
| Certified beds | 133 |
| Average residents per day | 116.4 |
| Takes part in | Medicare and Medicaid |
| Ownership | For profit – corporation |
| Group or chain (affiliated entity) | Windsor |
| Legal business name | Windsor Terrace Healthcare LLC |
| First approved by Medicare/Medicaid | 1999-07-08 |
| Resident and family councils | Resident council |
| Sprinklers in all required areas | Yes |
| Changed ownership in the last 12 months | No |
| Address | 7447 Sepulveda Blvd, Van Nuys, CA 91405 |
| County | Los Angeles County |
| State | California |
| Phone | (818) 787‑3400 |
| CMS Certification Number | 555738 |
| Corrections | Report an error or suggest an update → |
What to ask when you call or visit
A general checklist for any nursing home, not advice about this one. Medicare also publishes guides on medicare.gov.
- Is the home certified by Medicare and/or Medicaid, and does it have a bed for the care you need (short-term rehab or long-term care)?
- Can you see the latest state inspection report? Ask how any problems found were fixed.
- How many nurses and aides work on each shift, at night and on weekends? Is there a registered nurse on site at all times?
- Which doctors see residents, and how often? What happens in a medical emergency, and which hospital is used?
- What therapy (physical, occupational, speech) is offered, and how many days a week?
- Are residents clean, dressed and taking part in activities? Do staff speak to them kindly and answer call lights quickly?
- What do the daily rate and extra services cost, and what do Medicare, Medicaid or your insurance pay? Ask for it in writing.
- Is there a resident council and a family council? How are complaints handled? Ask for the long-term care ombudsman’s contact.
- Are meals appetizing, and can the home meet special diets, language needs and religious or cultural preferences?
- Visit more than once, including at a mealtime or in the evening, without an appointment.
Other nursing homes nearby
By straight-line distance (not driving distance).
- California Healthcare and Rehabilitation Center1.0 mi · Van Nuys, CA · 1 of 5 stars
- Berkley Post-Acute1.1 mi · Van Nuys, CA · 3 of 5 stars
- The Meadows Post Acute1.2 mi · Panorama City, CA · 2 of 5 stars
- The Care Center on Hazeltine, LLC1.9 mi · Van Nuys, CA · 4 of 5 stars
- Lake Balboa Care Center1.9 mi · Van Nuys, CA · 4 of 5 stars
Nearest hospital emergency rooms
- Valley Presbyterian Hospital0.9 mi · Van Nuys, CA · Acute Care Hospital
- Mission Community Hospital1.3 mi · Panorama City, CA · Acute Care Hospital
- Kaiser Foundation Hospital - Panorama City2.5 mi · Panorama City, CA · Acute Care Hospital
Sources
- Provider Information — Centers for Medicare & Medicaid Services (CMS), data updated 2026-10-01, retrieved 2026-11-13
- Medicare Care Compare — official Medicare profile of this provider
- Health Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Fire Safety Deficiencies — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Penalties — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Ownership — CMS, data updated 2026-10-01, retrieved 2026-11-13
- State US Averages — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Survey Summary — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Citation Code Look-up — CMS, data updated 2026-10-01, retrieved 2026-11-13
- Inspection Dates — CMS, data updated 2026-10-01, retrieved 2026-11-13